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Standard Bank Group is the largest African banking group by assets offering a full range of banking and related financial services.
"Africa is our home, we drive her growth”
Our vision is to be the leading financial services organisation in, for and across Africa, delivering exceptional client experiences and superior value. This sets the prima...
Read more about this company
Job Purpose
The Officer Physical Security and Safety provide leadership and coordination for the Bank’s security operations. Improve the efficiency and effectiveness of security operations security across the Bank with the objective of influencing sustainable operations in line with Standard Bank Group security standards. The role holder will also assist the line manager to provide strategic oversight and risk management for the security function.
Key Deliverables
Key Dimensions of the Job
- Security Operations
- Physical security (business, employees, customers, vendors(guards))
- Electronic security channels
- Internal and external stakeholder management
- Project management
- Risk management
- Operations support management.
- Occupational Health Security and Safety (OHS)
- Processes and procedures
- Cost Management
- Security Asset Management
Risk management
- Assist in engaging business to formulate and all rounded Security & OHS policy rollout and seek compliance of the laid down policy and regulation for all PORs.
- Monitor asset movement by verification and final approval of such movements.
- Identify risks affecting the security function within overall group security framework.
- Seek compliance based on risk matrix, staff awareness and education, security scoring and controls by ensuring that correct systems and procedures are implemented to reduce this risk.
- Support to ensure security systems operate optimally.
- Ensure that routine checklists are actioned to ensure their adequacy and effectiveness.
- Action risk assurance and audit findings within agreed time frames.
People Management
- manage direct reports, and ensure deliverables are achieved .
- Contribute to development/maintain plans for direct reports.
- Support in tracking performance agreements for the security function.
- Assist to oversight the overall Bank Security function with direct responsibility for Head office buildings and HSS compliance in PORs.
Process and Procedures.
- Track and monitor documentation, standardization, implementation and continuous improvement of country security operations processes and procedures.
- Continuous evaluation of operational security efficiencies and incorporation of best practice.
Occupational Safety and Security
- Assist to ensure all business units are adequately and appropriately secured by means of alarms, guards where necessary, bullet proof glass, access restriction devices, CCTV, etc.
- Check that all security systems are functional and are regularly tested.
- Support to ensure compliance with both Group and local Occupational Health and Safety legislation.
- Assist to oversee and conduct investigations for all incidents for reporting to Directorate of Occupational Health.
Qualifications
Skills and knowledge
- Knowledge and understanding of the policies and procedures of the bank.
- A very good understanding of banking principles, procedures, processes, service, and products.
- Basic knowledge of Operations principles
- Sound and technical knowledge of operational systems.
Education Level
- Degree holder in security management from a recognized University.
Professional Qualifications
- Professional Security Certification
Experience
- 2-3 years substantial in bank security operations.
Additional Information
Behavioral Competencies:
- Articulating Information
- Checking Details
- Developing Expertise
- Following Procedures
- Interacting with People
- Interpreting Data
- Managing Tasks
- Meeting Timescales
- Providing Insights
- Taking Action
- Team Working
- Upholding Standards
Technical Competencies:
- Asset Management
- Asset Security
- Financial Acumen
- Financial and Accounting Control
- IT Procurement and Asset Management
- Quality Control
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Job Purpose:
Provides the following services to BCB (Enterprise Banking):
Conducts basic needs analysis for Enterprise Banking customers at the branch and provides solutions to fulfill customer requests. Requests outside of branch mandate are referred to Enterprise Direct.
Key Responsibilities:
Sales;
- Conducts a thorough financial needs assessment and recommends the most appropriate products and services for BCB customer’s immediate and future financial needs at the branch.
- Identifies and refers sales leads to other stakeholders including, Vehicle and Asset Finance (VAF), Digital Channel, Card, Home Loans and others.
- Provides input into the marketing plan and campaigns targeted at increasing BCB sales revenue.
- Conducts and drives campaigns at branch, targeted at BCB customers.
- Provides the following services to BCB Customers:
- Identify leads for BCB product offerings that meet the financial needs of walk-in business customers.
- Promote and sell a range of BCB product offerings and solutions that meet the financial needs of BCB customers.
- Acquire and open new BCB accounts according to customer needs.
- Cross sell additional products and services to existing and new BCB Clients.
Customer Service;
- Attends to BCB customer service requests and refer requests outside of scope to the relevant area for example: Enterprise Direct; Home Loans; VAF, and follow up on the query resolution in order to provide feedback to the customer.
- Engages with priority clients on a re-active basis as required and ensure that the client need is addressed appropriately by either attending to the request or handing it over to the relationship manager.
- Provides the following services to Enterprise Banking customers:
- Assists with customer service queries e.g. transfer, amend and close accounts when requested by customers according to defined procedures.
- Proactively promotes the adoption and drive awareness for digital banking channel and Enterprise Direct
- Conducts customer on boarding for BCB Clients as per defined processes for new accounts and explain credit loan facility options and qualifying criteria to customers.
- Attends to BCB customers on the overflow of customer service requests.
Lending & Risk Management
- Identifies and manages business risks from both a customer and bank perspective by ensuring that appropriate control mechanisms are in place to minimize risk exposure. Example cheque confirmations or verifying signatures.
- Conducts Know Your Customer (KYC) for BCB Clients as per defined guidelines in order to minimise fraud. Reports identified fraudulent incidents immediately.
- Provide the following services to BCB Customers:
- Creates profile on the credit workflow system for Enterprise Banking walk-in customers with lending needs so as to assist in the credit application process
- Guides BCB Clients in the completion of credit application information requirements for example balance sheets as part of the application process
- Captures and process scored credit applications for BCB Clients within the confidential limit of authority and Behavioural Risk Indicator (BRI) scores and notify customers regarding the approval or decline of credit loan facilities
- Conducts physical verification and call reports on Enterprise Banking customers so as to assist in the credit application process.
- Informs customers of their terms and conditions of credit approval in accordance with the requirements in Standard Bank's policies as well as the Code of Banking practice
Legislative, Compliance & Governance
Complies to the following:
- Regulations and legislation that specify the identification of customers and related record keeping.
- All applicable local legislative requirements in terms of credit granting, consumer engagement, customer treatment and corporate governance.
- All internal risk related policies and guidelines.
Qualifications
Minimum Qualifications
- Type of Qualification: 1st Degree - Generic Management.
- Field of Study: Not applicable
Experience Required
Client Coverage
- Personal and Private Banking
- 3-4 Years proven successful sales track record in sales and service across Personal and Business Banking. Extensive branch and bank product knowledge will be an added advantage.
Additional Information
Behavioral Competencies:
- Checking Details
- Convincing People
- Developing Expertise
- Developing Strategies
- Embracing Change
- Establishing Rapport
- Examining Information
- Exploring Possibilities
- Following Procedures
- Generating Ideas
- Impressing People
- Interacting with People
- Inviting Feedback
- Meeting Timescales
- Pursuing Goals
- Seizing Opportunities
- Showing Composure
- Taking Action
- Team Working
- Thinking Positively
Technical Competencies:
- Application & Submission Verification (Consumer Banking)
- Banking Process & Procedures
- Client Acceptance & Review
- Customer Understanding ( Consumer Banking)
- Processing
- Product Knowledge (Consumer Banking)
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Job Purpose
To manage and coordinate the execution of a portfolio of projects, through the leadership of cross-functional teams and project managers in order to deliver large scale business solutions within the required parameters in terms of scope, cost and quality.
Job Function
- Conduct quality assurance with project managers and cross-functional teams at intervals during the projects to ensure quality of output in the planning, risk management and execution of projects.
- Conduct research work with PMO's to develop tools and best practice and ensure these standards are understood and implemented across projects.
- Coordinate the efforts of the different project teams to minimize duplication of effort, maximize efficiency and value for money by re-balancing resources (people, budgets, equipment) between the different project teams within overall approved resources for the year.
- Deliver risk reports to all stakeholders involved in the project team to ensure that risk is managed appropriately by engaging with project and programme boards to ensure adequate understanding and buy in to resolve risk concerns.
- Develop portfolio dashboards that monitor the delivery of all the projects in the portfolio by showing the interdependencies and the consolidated change impacts ensuring that all communication, change and journey plans are updated appropriately.
- Drive audit requirements, across projects, through the collaboration with assurance teams and internal audit to scope assurance reviews, delivery assurance and audits by taking accountability for the remedial actions related to the audit findings of the project implementation process.
- Engage with Business Sponsors to ensure adequate buy-in and support is provided for the projects by aligning the Business area's requirements with that of the senior management and sponsors direction of the Business
- Engage with members of the Finance team for complex or expensive business cases to ensure that the benefits case is adequately challenged and sound by monitoring ongoing project spend against delivery milestones and highlight all key concerns of overshoot to the project owners.
- Guide the prioritization of projects, across the portfolio, by contributing an expert view on the current demand on resources and the business rationale for the planned changes.
- Identify and leverage common goals whilst managing projects across the portfolio by providing guidance to the Business around integration of timelines and final objectives as well as provide an estimation of what the final impact of the common goals will look like.
- Lead a team of project managers by conducting the required training and mentoring to ensure they are fully equipped to deliver their projects in-line with best practice.
- Oversee the changes and updates made to all aspects of the project portfolios by engaging with the project teams to ensure that all changes and updates remain governed and compliant with all regulations as set by Standard Bank Group (SBG).
- Review and engage in the approval of the project business cases by determining the accuracy of the resource forecast and the financial calculations of the project in order to control and manage project costs and align to the set budget.
- Review change plans developed for the projects and oversee the adequate planning and implementation mechanisms are in place for communication, training, stakeholder engagement and monitoring of change impacts by engaging with the project teams and gaining insights to the project status.
- Upskill and train team members on compliance requirements and request assistance from a compliance officer if necessary to ensure all aspects of the project remain compliant and minimize risk exposure to the Bank.
Qualifications
Minimum Qualifications
- Type of Qualification: First Degree
- Field of Study: Business Commerce
- Type of Qualification: First Degree
- Field of Study: Project Management
Experience Required
Project Management
- Business Support
- More than 10 years
- Significant experience required in leading a team of project managers in order to drive the delivery of large scale change programmes in order to enable the execution of strategic business solutions.
Additional Information
Behavioral Competencies:
- Adopting Practical Approaches
- Articulating Information
- Convincing People
- Directing People
- Documenting Facts
- Embracing Change
- Following Procedures
- Making Decisions
- Managing Tasks
- Meeting Timescales
- Producing Output
- Upholding Standards
Technical Competencies:
- Project Definition
- Project Maintenance
- Project Management (Project Mgmt)
- Project Planning
- Project Reporting
- Project Resourcing
go to method of application »
Job Description
Job Purpose
To support the Business Head to implement programmes, projects and initiatives to enable strategy, achieve minimum standards of service, adherence to governance standards, manage costs and achieve budgets, while continuously improving operational efficiency of the team with clear objectives and established tools. Responsibilities are directed by the requirements of the Business Head and align to the strategic objectives of the business unit.
Job Function
- Collaborate with Marketing team to manage media responses and reputation management initiatives
- Collaborate with with key stakeholders (Risk, Internal Audit and Compliance) to understand required risk management practices to implement across the Business Area.
- Collate data input from a variety of sources to enable reliable reporting and dashboards in order to enable monitoring and decision making across the Business Area.
- Co-ordinate and monitor the delivery of vendors
- Co-ordinate the prioritisation of operational delivery and efficiency initiatives to ensure optimal use of resources and enable the biggest impact on strategic objectives of the Business Area.
- Develop artefacts required for the successful execution of approved interventions and participate in the execution these as appropriate
- Draft amendments to procedures operationalizing new ideas and concepts
- Engage directly with clients to identify problems, find suitable solutions and maintain client relationships.
- Identify and escalate reputational risks, gaps or pain points which may jeopardize license to operate to line leaders.
- Implement and monitor risk controls on projects and for initiatives.
- Implement tactical plans and manage projects to operationalise the Group strategy within the Business Area in order to meet strategic objectives.
- Monitor controls set by Group to identify and manage risks and effective governance for the Business Area's activities.
- Participate in identifying resources required to efficiently execute projects and initiatives
- Participate in initiatives to address gaps or pain points which may jeopardise license to operate.
- Participate in, and guide, the implementation of employee communication, engagement and organisational effectiveness initiatives and apply best practice standards within the local context to empower an efficient team.
- Promote delivery of ideal client experience through practical application of client engagement and sales enablement models to provide client service teams with tools to best service clients in the markets.
- Stay up to date on developments, trends, legislation and industry regulations within area of expertise.
- Track and analyse selected area metrics to identify gaps related to the implementation of strategic initiatives and make recommendations.
Qualifications
Minimum Qualifications
- Type of Qualification: First Degree
- Field of Study: Business Commerce
- Type of Qualification: First Degree
- Field of Study: Finance and Accounting
Experience Required
Business Management
- Business Support
- 3-4 years
- Experience in managing projects to completion to achieve defined business objectives or metrics.
- 5-7 years
- Experience in influencing stakeholders at different levels across a multiple of disciplines to achieve shared outcomes, specifically within a financial services environment.
Additional Information
Behavioral Competencies:
- Adopting Practical Approaches
- Articulating Information
- Convincing People
- Embracing Change
- Interacting with People
- Interpreting Data
- Managing Tasks
- Meeting Timescales
- Producing Output
- Seizing Opportunities
- Team Working
- Upholding Standards
Technical Competencies:
- Business Acumen (P&C)
- Business Administration Skills
- Industry Knowledge
- Project Management (Project Mgmt)
- Risk/ Reward Thinking
- Written Communication
go to method of application »
Job Purpose
To provide independent, objective assurance and consulting services designed to add value, improve the Bank’s operations, and help the Bank accomplish its objectives by bringing a systematic, disciplined approach to evaluate and improve the effectiveness of risk management, control, and governance processes. Contributing to the successful achievement of Group Internal Audit strategic objectives.
Key Deliverables
- Participates and lead teams in preparation of annual audit plan.
- Designing and implementing a comprehensive, robust and fit for purpose audit approach and capability for the assignments on the plan. Lead and perform audit assignments as per the annual audit plan/programme in-country and regionally as assigned.
- Analyse business processes applied by the various auditable entities and business units to facilitate risk and control assessments and preparing audit programmes that are consistent with the risk and control assessments to ensure that the risks identified are properly addressed.
- Reporting significant issues related to the risk management, control and governance processes of entities audited. This includes the reporting of emerging trends / risks.
- Performs assigned cross border audits not falling within the country Audit plan.
- Leading teams on assignment and within the portfolio assigned (including both country and regionally where applicable).
Qualifications
Minimum Qualifications and competencies
Education and Professional Qualifications
- A Bachelor’s degree in Computer Science, Information Technology or related discipline.
- A professional qualification such as Certified Information System Auditor (CISA), CISM, CRISC or equivalent; or studies towards attainment of such qualifications.
- Good understanding of risk-based audit methodologies.
Experience and Competencies
- Minimum of 6 to 7 years of diversified experience in the auditing of Information Systems including experience in a supervisory position.
- Demonstrable experience in auditing of Technology Systems, Applications and IT processes and automated/digitised business processes. These include pre and post implementation reviews, IT Security audits, IT General Controls and review of IT policies, procedures and frameworks.
- Hands on experience in data analytics and proficient knowledge in utilising data analytics tools and methodologies including demonstrable scripting skills.
- Banking or financial services experience with a broad-based understanding of the various business units would be an advantage.
- Good report writing and verbal communication skills.
Additional Information
Behavioral Competencies:
- Adopting Practical Approaches
- Articulating Information
- Checking Details
- Developing Expertise
- Documenting Facts
- Examining Information
- Interacting with People
- Interpreting Data
- Meeting Timescales
- Producing Output
- Team Working
- Upholding Standards
Technical Competencies:
- Audit Project Management
- Audit Report Writing
- IA Data Analysis
- IA Technology Application
- Internal Auditing
- Maintain IA Professional Practices
go to method of application »
Job Description
Job Purpose
To support the Business Head to implement programmes, projects and initiatives to enable strategy, achieve minimum standards of service, adherence to governance standards, manage costs and achieve budgets, while continuously improving operational efficiency of the team with clear objectives and established tools. Responsibilities are directed by the requirements of the Business Head and align to the strategic objectives of the business unit.
Job Function
- Collaborate with Foundation team to manage media responses and reputation management initiatives
- Collaborate with with key stakeholders to understand required risk management practices to implement across the Business Area.
- Collate data input from a variety of sources to enable reliable reporting and dashboards in order to enable monitoring and decision making across the Business Area.
- Co-ordinate and monitor the delivery of vendors
- Co-ordinate the prioritisation of operational delivery and efficiency initiatives to ensure optimal use of resources and enable the biggest impact on strategic objectives of the Business Area.
- Develop artefacts required for the successful execution of approved interventions and participate in the execution these as appropriate
- Draft amendments to procedures operationalizing new ideas and concepts
- Engage directly with clients to identify problems, find suitable solutions and maintain client relationships.
- Identify and escalate reputational risks, gaps or pain points which may jeopardize license to operate to line leaders.
- Implement and monitor risk controls on projects and for initiatives.
- Implement tactical plans and manage projects to operationalise the Group strategy within the Business Area in order to meet strategic objectives.
- Monitor controls set by Group to identify and manage risks and effective governance for the Business Area's activities.
- Participate in identifying resources required to efficiently execute projects and initiatives
- Participate in initiatives to address gaps or pain points which may jeopardise license to operate.
- Participate in, and guide, the implementation of employee communication, engagement and organisational effectiveness initiatives and apply best practice standards within the local context to empower an efficient team.
- Promote delivery of ideal client experience through practical application of client engagement and sales enablement models to provide client service teams with tools to best service clients in the markets.
- Stay up to date on developments, trends, legislation and industry regulations within area of expertise.
- Track and analyse selected area metrics to identify gaps related to the implementation of strategic initiatives and make recommendations.
Qualifications
Minimum Qualifications
- Type of Qualification: First Degree
- Field of Study: Business Commerce
- Type of Qualification: First Degree
- Field of Study: Finance and Accounting
Experience Required
Business Management
- Business Support
- 3-4 years
- Experience in managing projects to completion to achieve defined business objectives or metrics.
- 5-7 years
- Experience in influencing stakeholders at different levels across a multiple of disciplines to achieve shared outcomes, specifically within a financial services environment.
Additional Information
Behavioral Competencies:
- Adopting Practical Approaches
- Articulating Information
- Convincing People
- Embracing Change
- Interacting with People
- Interpreting Data
- Managing Tasks
- Meeting Timescales
- Producing Output
- Seizing Opportunities
- Team Working
- Upholding Standards
Technical Competencies:
- Business Acumen (P&C)
- Business Administration Skills
- Industry Knowledge
- Project Management (Project Mgmt)
- Risk/ Reward Thinking
- Written Communication
go to method of application »
Job Purpose
To manage and coordinate the execution of a portfolio of projects, through the leadership of cross-functional teams and project managers in order to deliver large scale business solutions within the required parameters in terms of scope, cost and quality.
Job Function
- Conduct quality assurance with cross-functional teams at intervals during the projects to ensure quality of output in the planning, risk management and execution of projects.
- Conduct research work to develop tools and best practice and ensure these standards are understood and implemented across projects.
- Coordinate the efforts of the different project teams to minimize duplication of effort, maximize efficiency and value for money by re-balancing resources (people, budgets, equipment) between the different project teams within overall approved resources for the year.
- Deliver risk reports to all stakeholders involved in the project team to ensure that risk is managed appropriately by engaging with project and programme boards to ensure adequate understanding and buy in to resolve risk concerns.
- Develop portfolio dashboards that monitor the delivery of all the projects in the portfolio by showing the interdependencies and the consolidated change impacts ensuring that all communication, change and journey plans are updated appropriately.
- Drive audit requirements, across projects, through the collaboration with assurance teams and internal audit to scope assurance reviews, delivery assurance and audits by taking accountability for the remedial actions related to the audit findings of the project implementation process.
- Engage with Business Sponsors to ensure adequate buy-in and support is provided for the projects by aligning the Business area's requirements with that of the senior management and sponsors direction of the Business
- Engage with members of the Finance team for complex or expensive business cases to ensure that the benefits case is adequately challenged and sound by monitoring ongoing project spend against delivery milestones and highlight all key concerns of overshoot to the project owners.
- Guide the prioritization of projects, across the portfolio, by contributing an expert view on the current demand on resources and the business rationale for the planned changes.
- Identify and leverage common goals whilst managing projects across the portfolio by providing guidance to the Business around integration of timelines and final objectives as well as provide an estimation of what the final impact of the common goals will look like.
- Lead a team of project managers by conducting the required training and mentoring to ensure they are fully equipped to deliver their projects in-line with best practice.
- Oversee the changes and updates made to all aspects of the project portfolios by engaging with the project teams to ensure that all changes and updates remain governed and compliant with all regulations as set by Stanbic - Foundation.
- Review and engage in the approval of the project business cases by determining the accuracy of the resource forecast and the financial calculations of the project in order to control and manage project costs and align to the set budget.
- Review change plans developed for the projects and oversee the adequate planning and implementation mechanisms are in place for communication, training, stakeholder engagement and monitoring of change impacts by engaging with the project teams and gaining insights to the project status.
- Upskill and train team members on compliance requirements and request assistance from a compliance officer if necessary to ensure all aspects of the project remain compliant and minimize risk exposure to the Bank.
Qualifications
Minimum Qualifications
- Type of Qualification: First Degree
- Field of Study: Business Commerce
- Type of Qualification: First Degree
- Field of Study: Project Management
Experience Required
Project Management
- Business Support
- More than 10 years
- Significant experience required in leading a team of project managers in order to drive the delivery of large scale change programmes in order to enable the execution of strategic business solutions.
Additional Information
Behavioral Competencies:
- Adopting Practical Approaches
- Articulating Information
- Convincing People
- Directing People
- Documenting Facts
- Embracing Change
- Following Procedures
- Making Decisions
- Managing Tasks
- Meeting Timescales
- Producing Output
- Upholding Standards
Technical Competencies:
- Project Definition
- Project Maintenance
- Project Management (Project Mgmt)
- Project Planning
- Project Reporting
- Project Resourcing
Method of Application
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