Fresh Jobs at Safaricom Kenya

Responsibilities

The successful candidate will be is strategically accountable for:

• Enterprise Solutions Portfolio Architecture: Define and manage the end-to-end enterprise solutions portfolio, ensuring standardized, integrated, and reusable propositions across connectivity, Payments, Fixed, Mobile, Fixed Voice, VAS
• Convergence & Solution Integration Strategy: Drive convergence across GSM, Fixed Voice, VAS, Cloud, Security, Business Applications, 
• Segment Converged Solutions: Build Segment converged Solution for Different Segments: Small, medium and Large, Leading with  Mpesa for Small, and leading with Connectivity for Medium and Large
• Industry-Aligned Solution Design: Develop sector-ready solution frameworks aligned to priority verticals, insights collection, embedding compliance, regulatory, and operational requirements into reference architectures.
• Commercial Viability & Product Lifecycle Governance: Ensure enterprise solutions are financially viable, margin-accretive, and governed through structured lifecycle management including launch, scaling, and retirement.
• Solution Standardization & Reusability: Reduce bespoke solution dependency by building modular, repeatable, and scalable solution templates for enterprise and public sector clients.
• Technical Architecture & Cross-Functional Alignment: Partner with Technology to validate feasibility, integration requirements, capacity readiness, and roadmap alignment for enterprise solutions.
• Innovation & Emerging Technology Integration: Embed AI, automation, digital platforms, and ecosystem partnerships into the enterprise portfolio to maintain future-readiness and competitive differentiation.
• Journeys: Build simple automated and digital journeys for business customers and sales team
• Growth: Design and implement Launch, growth, and sustenance plan for converged solution
• Partnerships: Define a comprehensive partnerships framework that ensures that we onboard relevant partners and enter in commercial viable partnerships.
• Device: Formulate and design a comprehensive Device strategy for enterprise
• Anchored on Safaricom’s purpose of Transforming Lives, this role ensures that enterprises, SMEs, and public institutions access secure, converged, and scalable digital solutions that power economic growth, sectoral transformation, and national digital advancement.

Key accountabilities and decision ownership:

Enterprise Solutions Portfolio Architecture

• Define and maintain the end-to-end enterprise solutions portfolio across connectivity, Payments, Fixed, Mobile, Fixed Voice, VAS 
• Establish clear solution taxonomy, bundling logic, and modular architecture standards.
• Develop standardized solution blueprints and reference architectures for enterprise and public sector segments.
• Ensure portfolio alignment to enterprise strategy, vertical priorities, and growth ambitions.
• Conduct periodic portfolio reviews to assess performance, scalability, and market relevance.
• Retire, refresh, or scale solutions based on lifecycle maturity and commercial performance

Convergence & Integrated Proposition Design

• Lead convergence across fixed, mobile, cloud, security, and fintech propositions into unified enterprise-grade bundles.
• Eliminate product silos by aligning cross-platform integration frameworks.
• Drive cross-sell enablement through standardized bundled offerings.
• Develop integrated value propositions tailored to Large Enterprise, SME, and Public Sector needs.
• Monitor solution attach rates and convergence performance metrics.
• Strengthen internal alignment to ensure seamless integration between commercial and technical domains.

Industry-Aligned Solution Development

• Translate vertical industry requirements into sector-ready solution architectures.
• Design compliance-aligned solution frameworks for Government, BFSI, Health, Manufacturing, and Transport.
• Partner with Sales to incorporate industry insights into solution design.
• Develop sector reference use cases and case studies.
• Align ecosystem partnerships to industry-specific requirements.
• Monitor vertical performance and refine solution positioning accordingly.

Commercial Viability & Lifecycle Governance

• Validate financial viability of enterprise solutions in partnership with Commercial Excellence and Finance.
• Define pricing frameworks and margin expectations for new solution launches.
• Govern go-to-market readiness reviews prior to commercial launch.
• Monitor solution revenue contribution and profitability performance.
• Ensure clear ownership of roadmap evolution and enhancement prioritization.
• Embed structured launch, scale, and retirement processes within portfolio governance.

Solution Standardization & Reusability

• Reduce bespoke solution dependency by building modular and reusable components.
• Develop standardized templates for common enterprise and public sector use cases.
• Drive replication of successful solution patterns across industries and segments.
• Monitor percentage of standardized versus customized solutions delivered.
• Improve implementation efficiency through documented solution playbooks.
• Enhance scalability by embedding automation and integration-ready components.

Technical Architecture & Cross-Functional Alignment

• Partner with Technology (TES) to ensure solution feasibility, scalability, and roadmap alignment.
• Validate integration requirements across platforms, APIs, and infrastructure layers.
• Ensure solution readiness aligns with capacity planning and network evolution.
• Coordinate with Systems Integration for complex multi-vendor solution alignment.
• Provide technical advisory support during strategic bid pursuits.
• Maintain structured documentation of enterprise solution architectures.

Innovation & Emerging Technology Integration

• Embed AI, automation, analytics, and emerging technologies into enterprise solution roadmap.
• Identify new digital infrastructure opportunities aligned to market evolution.
• Collaborate with ecosystem partners and hyperscalers to enhance solution depth.
• Monitor competitive innovation trends across ICT and digital markets.
• Drive experimentation pilots for next-generation enterprise propositions.
• Ensure Safaricom’s enterprise portfolio remains future-ready and differentiated.

Leadership & Talent Development

• Coach, mentor, and empower the leadership team to drive strategic excellence, collaboration, and disruptive thinking. 
• Drive diversity, inclusion, and leadership bench strength, ensuring succession readiness for pivotal roles within the function.
• Build critical capabilities through targeted hiring and continuous learning programs. 
• Institutionalize a functional Academy - develop playbooks, methodologies, and training for execution, and digital-first innovation models.
• Embed OKRs and a performance-driven culture, aligning incentives to strategic impact, and innovation. 
• Champion cross-functional collaboration across Safaricom to ensure integrated delivery of products.
• Lead change management for major shifts (new operating models, and innovation platforms) with clear narratives, stakeholder engagement, and adoption tracking. 
• Foster a culture of agility and experimentation, encouraging teams to pilot emerging technologies, new business models, and disruptive solutions.
• Model ethical leadership and values, reinforcing integrity, transparency, and responsible innovation in all strategic decisions. 
• Ensure governance and compliance in all initiatives, safeguarding organizational reputation and stakeholder trust.
• Champion adoption of emerging technologies (AI, IoT, cloud, blockchain) to enable disruptive innovation and digital transformation.

Qualifications

Must have technical / professional qualifications:

• Bachelor’s degree in Business, Economics Telecommunications, Computer Science, Information Technology, Business Information Systems, or a related technical field from a recognized institution
• Master’s degree in Business Administration (MBA), Technology Management, Digital Transformation, Strategy, or a related discipline is an added advantage
• Minimum of 10–12 years’ progressive experience in enterprise solution design, ICT product management, solution architecture, digital platforms, or technology consulting within telecommunications, ICT, cloud, or fintech environments
• Demonstrated experience designing and managing converged enterprise solutions spanning connectivity, cloud, , IoT, , and digital platforms
• Strong understanding of enterprise ICT architectures, API ecosystems, cloud-native frameworks, DevSecOps principles, and systems integration models
• Proven experience translating industry vertical requirements into scalable, commercially viable solution architectures
• Demonstrated experience working in matrixed environments collaborating with Sales, Technology, Finance, Risk, and Operations functions
• Experience in product lifecycle management, including solution launch governance, roadmap planning, and retirement processes
• Certification in cloud technologies (e.g., AWS, Azure, Google Cloud), enterprise architecture (e.g., TOGAF), or cybersecurity frameworks will be an added advantage
• Certification in project or program management such as PMP, PRINCE2, or equivalent is preferred
• Strong commercial acumen with demonstrated ability to assess solution profitability, pricing frameworks, and margin impact
• Experience partnering with hyperscalers, OEMs, system integrators, and technology ecosystem partners
• Strong analytical capability with proficiency in solution modeling tools, enterprise reporting platforms, and portfolio performance dashboards
• Demonstrated commitment to innovation, responsible technology deployment, and adherence to Safaricom’s Code of Conduct and regulatory standards

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Job Description
What we’re looking for;

• In keeping with our current business needs, we are looking for a person who meets the criteria indicated below
• Reporting to the Chief Enterprise & Public Sector Officer, the role purpose is as highlighted below;
• The Lead  Wholesale & Carrier is strategically accountable for driving sustainable growth, margin integrity, and partnership excellence across Safaricom’s wholesale and carrier business portfolio, including interconnect, roaming, capacity services, and international voice and data revenue streams.
• The role leads the development and execution of wholesale and carrier strategy, optimizing monetization of Safaricom’s network assets and international connectivity footprint. It ensures disciplined commercial structuring, regulatory compliance, partner performance governance, and cross-border revenue expansion across Kenya and regional markets.
• Operating within a highly technical and regulated environment, the role manages domestic and international carrier relationships, interconnect settlements, roaming agreements, capacity sales, and cross-network commercial frameworks to maximize revenue realization while protecting cost structures and risk exposure.
• The Lead Wholesale & Carrier partners closely with Technology (Network & Core), Finance, Risk, Regulatory & External Affairs, Legal, and M-Pesa Africa to ensure commercial alignment, settlement accuracy, dispute resolution efficiency, and long-term partnership sustainability.

Responsibilities

Thus, the Lead Wholesale & Carrier is strategically accountable for:

• Wholesale Revenue Growth & Portfolio Optimization: Drive sustainable growth across wholesale revenue streams including interconnect, roaming, capacity, international voice, and international data, ensuring strong margin performance and disciplined portfolio management.
• Carrier Partnership Strategy & Relationship Management: Develop and manage strategic relationships with domestic and international carriers, ensuring commercial alignment, settlement integrity, and long-term partnership sustainability.
• Interconnect & Roaming Governance: Oversee interconnect agreements, roaming frameworks, traffic exchange models, and settlement processes to ensure compliance, accuracy, and financial optimization.
• International Voice & Data Monetization: Maximize international traffic monetization through competitive routing strategies, bilateral agreements, and cost optimization initiatives.
• Capacity & Infrastructure Monetization: Drive sustainable commercial utilization of network capacity assets including fiber, subsea capacity, and infrastructure sharing agreements.
• Regulatory & Compliance Oversight: Ensure compliance with national and international telecommunications regulations, interconnect obligations, roaming standards, and cross-border commercial policies.
• Commercial Structuring & Margin Protection: Lead pricing, contract negotiation, and dispute resolution processes to safeguard profitability and minimize revenue leakage.
• Cross-Functional Coordination & Settlement Integrity: Partner with Technology, Finance & Innovation, and Risk to ensure accurate traffic measurement, billing reconciliation, dispute management, and financial settlement governance
• Anchored on Safaricom’s purpose of Transforming Lives, this role ensures that Safaricom’s network infrastructure and international partnerships are monetized responsibly and sustainably, enabling seamless connectivity across borders while strengthening the foundation of Kenya’s digital ecosystem

Key accountabilities and decision ownership:

Wholesale Revenue Growth & Portfolio Optimization

• Deliver annual revenue and gross margin targets across interconnect, roaming, capacity, and international voice/data streams.
• Develop multi-year wholesale growth plans aligned to traffic trends, network evolution, and competitive dynamics.
• Optimize revenue mix across inbound and outbound traffic to maximize margin contribution.
• Identify new wholesale monetization opportunities including infrastructure sharing and cross-border capacity sales.
• Drive traffic growth strategies leveraging bilateral and multilateral carrier agreements.
• Monitor performance against budget and implement corrective actions to protect profitability.

Carrier Partnership Strategy & Relationship Management

• Develop and manage strategic relationships with domestic and international carrier partners.
• Negotiate bilateral agreements covering roaming, interconnect, and international traffic exchange.
• Conduct regular business reviews with key carrier partners to align commercial performance and traffic targets.
• Identify partnership expansion opportunities across regional and global markets.
• Manage partner performance scorecards including revenue realization and settlement accuracy.
• Safeguard long-term partnership sustainability through transparent governance and dispute resolution mechanisms.

Interconnect & Roaming Governance

• Oversee interconnect frameworks ensuring regulatory compliance and financial integrity.
• Manage roaming agreements including pricing, clearing, and settlement structures.
• Ensure accurate traffic measurement, rating, and reconciliation processes.
• Monitor inbound and outbound roaming performance and margin contribution.
• Lead dispute management processes with domestic and international operators.
• Continuously optimize interconnect pricing structures aligned to regulatory guardrails.

International Voice & Data Monetization

• Develop competitive routing strategies to maximize international voice margins.
• Negotiate international termination and transit rates to protect cost position.
• Monitor traffic flows to detect fraud, leakage, or routing inefficiencies.
• Optimize international data capacity utilization and cross-border bandwidth sales.
• Partner with Technology teams to align network capacity planning with commercial demand forecasts.
• Drive margin improvement initiatives through cost optimization and traffic rebalancing.

Capacity & Infrastructure Commercialization

• Monetize fiber, subsea cable, and infrastructure capacity through structured commercial agreements.
• Develop capacity pricing models aligned to market demand and competitive benchmarks.
• Partner with Technology to forecast infrastructure expansion opportunities.
• Lead infrastructure-sharing agreements and related commercial negotiations.
• Monitor utilization rates and drive initiatives to improve asset yield.
• Evaluate new infrastructure investment opportunities from a wholesale commercial perspective.

Regulatory & Compliance Oversight (In Collaboration with Corporate & External Affairs)

• Ensure adherence to national and international telecom regulations governing interconnect and roaming.
• Maintain compliance with cross-border settlement standards and industry clearing frameworks.
• Partner with External Affairs to monitor regulatory changes impacting wholesale economics.
• Ensure alignment with competition law and anti-trust provisions in carrier agreements.
• Support audit processes related to wholesale settlements and traffic reporting.
• Embed risk mitigation frameworks for regulatory and contractual exposure.

Financial Settlement & Risk Governance

• Oversee traffic billing, reconciliation, and settlement accuracy across all wholesale streams.
• Monitor and reduce revenue leakage risks through structured controls.
• Partner with Finance to ensure timely settlement of receivables and payables.
• Improve Days Sales Outstanding (DSO) for wholesale receivables.
• Conduct periodic margin and profitability analysis for wholesale portfolio.
• Maintain a wholesale risk register covering financial, regulatory, and operational risks

Leadership & Talent Development

• Coach, mentor, and empower the leadership team to drive strategic excellence, collaboration, and disruptive thinking. 
• Drive diversity, inclusion, and leadership bench strength, ensuring succession readiness for pivotal roles within the function.
• Build critical capabilities through targeted hiring and continuous learning programs. 
• Institutionalize a functional Academy - develop playbooks, methodologies, and training for execution, and digital-first innovation models.
• Embed OKRs and a performance-driven culture, aligning incentives to strategic impact, and innovation. 
• Champion cross-functional collaboration across Safaricom to ensure integrated delivery of products.
• Lead change management for major shifts (new operating models, and innovation platforms) with clear narratives, stakeholder engagement, and adoption tracking. 
• Foster a culture of agility and experimentation, encouraging teams to pilot emerging technologies, new business models, and disruptive solutions.
• Model ethical leadership and values, reinforcing integrity, transparency, and responsible innovation in all strategic decisions. 
• Ensure governance and compliance in all initiatives, safeguarding organizational reputation and stakeholder trust.
• Champion adoption of emerging technologies (AI, IoT, cloud, blockchain) to enable disruptive innovation and digital transformation.

Qualifications
Must have technical / professional qualifications:

• Bachelor’s degree in Telecommunications Engineering, Electrical Engineering, ICT, Computer Science, Business Administration, Economics, or a related field from a recognized institution
• Master’s degree in Business Administration (MBA), Telecommunications Management, Finance, or Strategic Management is an added advantage
• Minimum of 10–12 years’ progressive experience in wholesale telecommunications, carrier business, interconnect, roaming, or international voice and data operations within a telecom or ICT environment
• Demonstrated experience managing wholesale and carrier revenue streams including interconnect, roaming, capacity, international voice, and international data services
• Strong commercial acumen with proven experience in bilateral carrier negotiations, pricing frameworks, settlement governance, and margin optimization
• Proven experience in managing cross-border carrier partnerships and international traffic routing strategies
• Strong understanding of telecommunications regulatory frameworks, interconnect 
• obligations, roaming standards, and competition law within regulated markets
• Demonstrated experience in traffic billing, reconciliation processes, settlement systems, and revenue assurance controls
• Professional certification in telecommunications, project management, or commercial management such as PMP, PRINCE2, ITIL, or equivalent will be an added advantage
• Strong knowledge of telecom network architecture, international routing models, subsea capacity commercialization, and infrastructure sharing frameworks
• Experience working in highly matrixed environments collaborating with Network/Technology, Finance, Risk, Regulatory & External Affairs, and Legal teams
• Proven ability to embed financial controls, compliance frameworks, and risk mitigation mechanisms in wholesale operations
• Strong analytical capability with proficiency in financial modeling, traffic analytics tools, settlement platforms, and enterprise reporting systems
• Member in good standing of a recognized professional body relevant to telecommunications, engineering, or commercial leadership
• Demonstrated commitment to integrity, regulatory compliance, and responsible commercial conduct in alignment with Safaricom’s Code of Conduct and industry standards