Manager, Business Systems and Digitisation at Gulf African Bank

Reports to: Senior Manager, Business Information Systems

Job Purpose

Design, Improve, Test, Implement, Administer, Support and Maintain business applications and digitization initiatives across the bank. The role holder will manage a team and also consult with other managers in ICT and across other departments to determine and fulfil agreed business objectives.

Key Responsibilities

• Work with ICT management team in identifying and prioritising strategic objectives of the department.
• Meet or exceed uptime targets for core banking system and other systems and channels.
• Ensure periodical processes (EOD, EOM & EOY) are executed on a timely and accurate basis.
• Provide timely, accurate and proactive service, while executing an improvement program based on user feedback.
• Identify and automate candidate manual processes and also liaise with other units across the bank to deliver automation programs, ICT components of bank projects and technical advice.
• Proactively identify data sources valuable to the bank’s business and automate its fetching, collating, aggregation, analysis, mining and MIS reporting so as to provide better insight of the various bank functions – such as channels, departments and the bank as a whole.
• Provide informed technical expertise, assessments and recommendations while exploiting emerging technologies.
• Execute the technical lead role on projects as they are assigned.
• Identify training needs for the Business Systems team, while establishing credibility, rapport, and productive communication lines with the teams in the ICT department.
• Manage productivity and cultivate beneficial relationships with 3rd party ICT partners.
• Ensure all system documentation is available, relevant and current.
• Lead the team in adherence to the bank’s policies and ensuring securing of systems and data

Qualifications and Experience

• A degree in computer science.
• At least 7 years proven experience in the systems analysis, design, development and support, web development, systems administration, web/mobile apps development, services integration, API’s, secure connectivity across n-tier server architectures and hardware/compute setup.
• At least 5 years supporting business systems in banks as a bank employee or as a vendor partner.
• Proven working experience with databases (Oracle, SQL Server, Postgress and Mysql).
• Working knowledge of data modelling, analysis and visualisation tools.
• Strong project management (preferably Agile) with effective results within an information technology unit.
• Working both independently and in a team environment, in a high pressure on-call environment with changing priorities.
• Utilising code hosting and version control tools such as Github.

Personal attributes

• Strong Analytical and Problem-solving skills with critical thinking ability.
• Good communication skills, reporting skills and listening ability.
• Diligent planner with the ability to work under pressure and to tight deadlines.
• Dynamic, enthusiastic and results oriented
• Outstanding Team Leadership skills