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Staffing Solutions Network is a leading recruitment and HR management firm based in Kenya, committed to connecting businesses with exceptional talent across diverse industries. Established with a mission to bridge the gap between employers and skilled professionals, we bring unparalleled industry expertise, a client-centered approach, and a deep understandin...
We are hiring on behalf of our client in the Insurance and Financial Services sector for a highly organized, customer-focused, and results-driven Office Administrator / Business Development Officer.
The successful candidate will play a dual role by supporting daily office operations while actively contributing to business growth through client engagement, lead generation, and customer relationship management.
This position is ideal for a professional who is passionate about administration, customer service, and business development, and is looking to grow within the financial services industry.
Key Responsibilities
Office Administration
- Maintain company records, files, and administrative documentation
- Prepare correspondence, reports, presentations, and other business documents
- Manage office supplies and coordinate procurement requirements
- Maintain accurate physical and electronic filing systems
- Support day-to-day office operations and ensure administrative efficiency
- Receive, direct, and manage client inquiries professionally
Customer Service & Front Office Support
- Handle walk-in clients and visitors professionally
- Respond to customer inquiries and provide accurate information on company services
- Maintain excellent client relationships and customer satisfaction
- Support customer onboarding and documentation processes
Business Development & Sales Support
- Generate quotations and support field sales activities
- Assist in identifying and pursuing new business opportunities
- Participate in business development initiatives and client acquisition activities
- Support marketing and customer engagement campaigns
- Follow up on leads and maintain client databases
- Participate in field activities aimed at business growth and commission generation
Requirements & Qualifications
- Diploma or Bachelor\'s Degree in Business Administration, Insurance, Marketing, Finance, Human Resource Management, or a related field
- General knowledge of the Insurance or Financial Services industry
- 1–2 years of relevant experience in administration, customer service, insurance, or financial services
- Proficiency in computer applications and AI-powered productivity tools
- Strong communication and interpersonal skills
- Excellent organizational and record management skills
- Ability to prepare professional reports and business correspondence
- Self-driven, proactive, and customer-focused
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We are recruiting on behalf of our client, a premium bridal boutique specializing in luxury wedding gowns sourced from the United States and Europe.
The client is seeking an experienced, polished, and results-driven professional who can not only excel in bridal sales but also provide leadership support and assist in the day-to-day management of the showroom.
This position is ideal for a mature sales professional who enjoys working with brides, delivering exceptional customer experiences, driving revenue growth, and contributing to business continuity in a dynamic luxury retail environment.
Candidates with strong leadership abilities and management potential will have an opportunity to earn a higher starting salary and play a key role in supporting showroom operations.
Key Responsibilities
Bridal Sales & Customer Experience
- Guide brides through the selection of wedding gowns and bridal accessories
- Deliver a premium and memorable customer experience throughout the bridal journey
- Achieve and exceed showroom sales targets
- Build and maintain long-term client relationships
- Follow up on inquiries, appointments, and customer leads
Showroom Operations & Leadership Support
- Support the management of daily showroom operations
- Assist in coordinating staff activities and ensuring smooth business operations
- Maintain showroom presentation, merchandising, and product display standards
- Support business continuity in the absence of senior management
- Assist in implementing sales strategies and customer service standards
Marketing & Client Engagement
- Handle customer communication through phone, email, WhatsApp, and social media platforms
- Support social media engagement and digital marketing initiatives
- Participate in promotional campaigns and client outreach activities
- Build brand visibility and contribute to lead generation efforts
Requirements & Qualifications
- Minimum 2 years experience in sales, luxury retail, customer service, or a customer-facing role
- Proven ability to achieve sales targets and close sales confidently
- Strong leadership and organizational skills
- Excellent spoken and written English
- Well-groomed, polished, and highly presentable
- Strong interpersonal and communication skills
- Ability to manage high-value clients professionally
- Experience in bridal, fashion, beauty, luxury retail, or hospitality is highly desirable
- Basic digital marketing and social media management skills
- Mature, responsible, and customer-focused attitude
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