Open Jobs at Sheer Logic

About the role

• We are looking for an all rounded candidates experienced in Service and Cashiering services.

Duties & Responsibilities

• Take orders and serve food and beverages  to customers;
• Communicate with customers to ensure that they are enjoying their meals and take action to correct any problems and to resolve complaints and ensure satisfaction;
• Clearing of the table after serving  customers;
• Serving customer with full satisfaction;
• Receive payment by cash, check, credit cards, vouchers, or automatic debits;
• Issue receipts, refunds, credits, or change due to customers;
• Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change;
•  Greet customers entering establishments;
• Maintain clean and orderly checkout areas;
• Establish or identify prices of goods, services or admission, and tabulate bills using calculators, cash registers, or optical price scanners;
• Issue trading stamps, and redeem food stamps and coupons;
• Resolve customer complaints.

Qualifications

• Must possess professional qualification in Food and Beverage from a well-recognized institution;
• Must have at least 2 years experience in a reputable hotel/restaurant;
• Diploma in food and beverage production and service will be an added advantage;
• Honest and trustworthy;
• Excellent communication skills;
• Impeccable interpersonal skills.

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Job Purpose:

• The Barista is responsible for preparing and serving quality coffee and other beverages, maintaining a clean and welcoming environment, and delivering excellent customer service to enhance guest satisfaction and loyalty.

Key Responsibilities:

• Prepare and serve a variety of hot and cold beverages, including specialty coffee and tea drinks, in accordance with company recipes and standards.
• Operate coffee brewing equipment and espresso machines safely and efficiently.
• Greet customers warmly, take orders accurately, and process payments through the POS system.
• Maintain cleanliness and organization of the service area, counters, equipment, and seating areas.
• Restock inventory and supplies such as cups, lids, coffee beans, milk, and condiments as needed.
• Educate customers on drink options, ingredients, and loyalty programs when applicable.
• Comply with all food safety, hygiene, and health & safety regulations.
• Handle customer feedback or complaints professionally and escalate where necessary.
• Support team members during busy periods to ensure smooth service delivery.

Requirements

• Certificate or Diploma in a hospitality related field.
• Previous experience as a barista in a reputable establishment.
• Knowledge of coffee brewing techniques and drink preparation.
• Strong communication and interpersonal skills.
• Excellent time management and multitasking abilities.
• Friendly, energetic, and customer-focused personality.
• Ability to work in a fast-paced environment and on flexible shifts, including weekends and holidays.