Open Roles at Skyward Express

Skyward Airlines Limited is seeking customer-focused and service-oriented professionals to Join our Ground Operations team as Customer Service Agents - Check-in. The successful can- didates will deliver seamless passenger handling services while ensuring compliance with air- line, airport, safety, and security standards.. Position: Customer Service Agent - Check-in Location: Migori Station & JKIA Station

Minimum Requirements

• Diploma or bachelor's degree in aviation management, Travel & Tourism, Business Administration, Customer Service, or a related field.
• At least two (2) years' experience in airline passenger handling, airport operations, or a similar cus- tomer service role.
• Mandatory knowledge and practical experience in Global Distribution Systems (GDS), with Zenith GDS proficiency being highly preferred.
• Sound knowledge of airline passenger handling procedures and aviation safety and security stan- dards.
• Excellent customer service, communication, and interpersonal skills.
• Ability to work effectively in a fast-paced operational environment.
• Fluency in English and Kiswahili.

Key Responsibility

• Deliver safe, efficient, and customer-focused passenger han- dling services by managing check-in, boarding, baggage pro- cessing, and arrival operations in accordance with Skyward Air- lines' operational procedures and aviation regulatory standards.

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The General Sales Agent (GSA) for South African Airways in Kenya, invites applications from highly motivated, customer-focused, and results-oriented profes- sionals to join our growing GSA team.

Role Purpose

• To provide professional and efficient reservations, ticketing, and tele sales services by han- dling customer enquiries, flight bookings, fare quotations, ticket issuance, reissues, refunds, and ancillary sales through telephone, email, and other customer service channels.
• The role is responsible for maximizing revenue opportunities, delivering exceptional customer expe- riences, and ensuring compliance with South African Airways' commercial policies, aviation regulations, and service standards.

Minimum Requirements

• Diploma or bachelor's degree in Travel & Tourism, Business Ad- ministration, or a related field.
• IATA/UFTAA Foundation or Consultant Diploma.
• Basic knowledge of IATA and ICAO Regulations.
• ICM Customer Service Diploma is an added advantage.
• Minimum 3 years' experience in airline reservations, ticketing, tele sales, customer service, or travel agency operations.
• Proficiency in Amadeus Reservation & Ticketing System and other airline reservation systems.
• Strong knowledge of airline reservations, ticketing, fare con- struction, reissues, refunds, and customer service procedures.
• Proven tele sales skills with the ability to convert enquiries into sales and achieve revenue targets.
• Excellent communication, interpersonal, customer service. and problem-solving skills.
• Fluency in English and Kiswahili.