Open Roles at Solvo Global

About the job

• Join Solvo Global as a Lead Generation Specialist and become the driving force behind our Sales Development Representative (SDR) team. This role is perfect for someone who thrives on data, strategy, and discovering high-value opportunities. You’ll act as a market researcher, identifying ideal prospects and uncovering signals that turn into real business wins.

What You’ll Do

• Analyze Markets: Identify high-potential companies aligned with our Ideal Customer Profile (ICP).
• Strategic Prospecting: Find and verify decision-makers using hiring trends and growth signals.
• Build Strong Pipelines: Deliver accurate, high-intent leads to support SDR success.
• Enrich Data: Use tools to source verified contact details and improve outreach performance.
• Optimize Tools: Become a go-to expert in our sales tech stack and support team efficiency.

What We’re Looking For

• Experience: 1+ year in lead generation, inside sales, or business development.
• Analytical Mindset: Ability to interpret market signals and identify warm opportunities.
• ICP Expertise: Skilled in segmentation and targeting high-quality accounts.
• Tool Proficiency: Experience with Apollo.io, Lusha, or similar platforms.
• Collaboration: Strong communication skills to work closely with SDRs.
• Adaptability: Fast learner, comfortable with evolving tools and strategies.

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About the Role

• We are looking for a highly driven Sales Development Representative (SDR) to join our team. This role is ideal for someone who thrives in a fast-paced, performance-driven environment and excels at building connections, generating opportunities, and delivering results.
• You will play a critical role in driving pipeline growth through outbound prospecting and lead qualification.

Key Responsibilities

• Execute high-volume outbound prospecting via calls, emails, and LinkedIn
• Identify, engage, and qualify potential clients
• Schedule high-quality meetings for the sales team
• Maintain accurate and up-to-date records in CRM systems
• Build rapport with prospects and identify business needs
• Collaborate with internal sales teams to support pipeline growth
• Consistently meet or exceed daily and weekly KPIs

Requirements

• 2+ years of experience in sales (SDR, BDR, call center sales, cold calling, lead generation, or appointment setting)
• Advanced or fluent English (C1+) with strong verbal and written communication skills
• Experience using CRM platforms (Salesforce, HubSpot, Apollo, or similar)
• Strong persuasion, negotiation, and objection-handling skills
• Ability to perform in a high-pressure, KPI-driven environment
• Highly motivated, adaptable, and results-oriented

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Job description:

• The Tier 1 IT Helpdesk, or MSP Support Agent provides high-quality customer service and technical support to clients through multiple communication channels, primarily by phone. Serves as the frontline support for IT and High-Speed Internet Access (HSIA) concerns, ensuring timely resolution or escalation of issues while meeting service level agreements (SLAs) and maintaining operational efficiency.

Responsabilities:

• Serve as the primary point of contact for incoming support requests via phone, email, chat, and ticketing systems
• Troubleshoot and resolve basic technical issues related to:
• Workstations (Windows/Mac)
• Mobile devices o Printers and peripherals
• Email systems (e.g., Microsoft 365, Google Workspace)
• Internet connectivity and network-related issues, including: Modems, routers, NICs, and Wi-Fi connectivity LAN/WAN verification and stability (latency, packet loss, traceroute) Head-end/server and gateway availability Network components (switches, WAPs)
• Verifies in-room or on-site network hardware (CPE, cabling, xDSL, coax, Wi-Fi bridges)
• Assists with non-PC device connectivity (mobile devices, gaming consoles, PDAs)
• Supports adding new users/customers and basic service provisioning
• Log, categorize, and prioritize tickets to meet or exceed SLA response and resolution targets
• Perform initial diagnostics and provide first-call resolution whenever possible
• Escalate complex or unresolved issues to Tier 2 or Tier 3 support teams with proper documentation
• Follow standard operating procedures (SOPs), runbooks, and knowledge base articles
• Maintain a high level of professionalism and confidentiality when handling client data
• Assist with user account management (password resets, access provisioning, permissions)
• Support onboarding and offboarding processes for client users
• Maintain accurate documentation of issues, resolutions, and client interactions
• Monitor system alerts and respond to automated notifications as needed
• Delivering excellent customer service and always maintain a professional demeanor
• Continuously expand technical knowledge and stay current with MSP tools and best practices

Skills and qualifications - Hard and soft skills:

Required Qualifications:

• 1–2 years of experience in IT support, helpdesk, HSIA support or MSP environment (preferred)
• High school diploma or equivalent (Associates degree in IT or related field preferred)
• Strong customer service mindset with the ability to manage multiple tasks simultaneously
• Ability to follow processes while exercising sound judgment
• Reliable, punctual, and able to work independently or as part of a team
• Strong understanding of basic IT concepts, troubleshooting methodologies, and problem-solving skills
• Basic understanding of:
• Windows and/or macOS operating systems
• Active Directory and user account management
• Networking fundamentals (IP addressing, DNS, DHCP, Wi-Fi)
• Internet/HSIA troubleshooting
• Experience with ticketing systems (e.g., ConnectWise, ServiceNow, Zendesk)
• Excellent verbal and written communication skills
• Ability to clearly speak, read, and understand the English language in a professional environment
• Ability to manage multiple tasks and prioritize effectively in a fast-paced environment Preferred Qualifications:
• Experience working in a Managed Service Provider (MSP) and High-speed Internet Access (HSIA) environment
• Familiarity with: o Microsoft 365 administration
• Remote monitoring and management (RMM) tools
• Basic cybersecurity practices (MFA, endpoint protection)
• Relevant certifications (a plus but not required):
• CompTIA A+
• CompTIA Network+
• Microsoft Fundamentals certifications (MS-900, AZ-900)
• ITIL Foundation