Openings at Living Goods

Purpose of role:

To assess and analyze field operations performance, processes, and systems; design and implement new initiatives and policies that drive impact and cut across various departments, and ensure effective implementation of new initiatives and policies across the Field Operations Team (FOT).

Key Responsibilities:

• Ensure teams deliver high-quality community health outcomes thanks to the full implementation of DESC
  • Digitally Enabled
    • Ensure the program teams have fully functional health & supervisor app workflows & dashboards through close coordination of the field and tech teams.
    • Train field and county teams on the proper use of workflows and dashboards.
  • Equipped:
    • Coordinate the provision, replacement, and tracking of phones for all programs.
    • Ensure CHVs are in-stock through engagements of the county governments, and provision of drugs through LG where possible.
  • Supervised
    • Ensure CHVs receive high-quality, impactful, and cost-efficient in-person or remote supervision.
    • Train supervisors on high-quality supervision and on using data for decision-making and driving performance.
  • Compensated
    • Ensure CHVs improve health outcomes through the design of impactful incentives.
    • Ensure CHVs are paid on time by LG or by the Counties.
• Lead all programs specific innovations, and support innovations led by other departments (PSBI, remote learning).
• Systems support.
  • Ensure workflows and dashboards from various programs are merged.
  • Ensure the new ERP system is rolled out successfully to the Operations team first, and to the Kisumu and Isiolo teams next.
  • Take the lead in the implementation of recommendations from internal/external audits as they relate to the Field Operations Team.
• Provide support and backup to RFMs and PMs with a resolution of impediments or delays at the HQ office.
• From participation in Community Health Manager (CHM) meetings and other fora, identify choke points to the effectiveness of field teams and champion the process of resolution of identified challenges.
• Support PMs/RFMs in the implementation of quarterly improvement plans (QIPs). Monitor follow-up actions & coordinate with the quality control (QC) team as necessary.
• Identify areas of learning, and in coordination with Field Operations Director select priority areas to investigate, learn from and report on.
• As per the agreed-upon quarterly review and plan, champion implementation of remedial actions.
• Convene regular meetings of the various departments that support and intersect with field operations. Document actions required as an outcome of those meetings, obtain SLT endorsement, and champion implementation.
• Compile input from FOT for the monthly reports and share with DCD for eventual submission to the global communications team.
• Work with the Field Operations Director to respond to requests for information received from various funders.

Qualifications & Experience Required

Qualifications:

• Bachelor’s degree in Business Administration, Public Health, or a related field.

Experience:

• Minimum of ten (10) years of relevant experience with three (3) years managerial level.

Competencies & Attributes:

• Thinks several steps ahead to anticipate likely outcomes and decide on the best course of action.
• Clearly understands operational strategy and objectives and linkages to organizational strategy.
• Manages programs/projects to ensure all team members are fully deployed and skills are matched to the project requirements.
• Strong management orientation and high levels of integrity.
• Ability to communicate both inside and outside the organization and make formal presentations.

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Key Responsibilities will include:

• Leading the execution of Living Goods’ advocacy initiatives in the African region. Define advocacy priorities, targets, and strategies at the regional level with a focus on advancing policy change, raising awareness of Living Goods work, and influencing decision-makers to prioritize high-quality community health services.
• Collaborating closely with global and country-based Advocacy, Program, Business Development, and Communications teams in a highly matrixed and collaborative fashion to create a strong enabling environment for community health programs in the African region.
• Supporting country-level advocacy initiatives in our current countries of operation (Kenya, Uganda, Burkina Faso), alongside efforts in new countries.
• Focusing on strategic engagement with key stakeholders including leadership in the African Union, Africa CDC, WHO regional offices, and other technical bodies, funders, NGOs, and CSOs in the region.
• Reviewing and providing technical input into the policies, practices, and budgets of key stakeholders.
• Building and managing regional partnerships, coalitions, and alliances to advance the organization’s advocacy goals.
• Identifying and managing opportunities for high-profile engagements throughout the African region to increase visibility and buy-in on the importance of effective community health programs.
• As an external ambassador of the organization, representing Living Goods to key external constituencies. This includes both formal and informal presentations such as speaking at conferences and other high-level gatherings.
• Gathering and analyzing intel and trends, conducting situational and policy analyses, and disseminating regular updates across key internal stakeholders, including intel and analysis on new countries for expansion.
• Advising on the development of communication and advocacy messages and materials.
• Support staff to strengthen their skills and abilities in advocacy.

Essential Qualifications, Experience & Attributes

• Bachelor’s degree in a related field, or a combination of education and experience that yields the required competencies. Master’s degree preferred.
• At least 10 years of experience working in advocacy and/or public affairs aimed at influencing policy change in the African region, including the development of effective advocacy strategies.
• Knowledge of global health and development issues and hands-on experience in advocacy related to primary health care, health workforce, universal health coverage, and/or community health is strongly preferred.
• Ability to work autonomously combined with experience working remotely and with global staff.
• Experience developing and managing advocacy initiatives to influence policymakers, institutional funders, and other external stakeholders like Africa CDC and WHO regional offices, while forming and sustaining collaborative relationships.
• Strong analytical, writing, editing, and verbal skills for communicating with broad and diverse stakeholders.
• Effective as a collaborator in complex internal and external organizations.
• Proven ability to build and cultivate strong relationships.
• Bilingual with French as a desirable language.