Career Opportunities at Bridge Talent Management

Role Statement Purpose:

Responsible for the creation, decoration, and presentation of desserts such as cakes, pastries, and pies; ordering ingredients and supplies for the pastry to assist in the production of pastry and bakery products.

Key Responsibilities:

• Ensure pastries and bakeries are prepared in strict adherence and consistency with the set procedures, requirements, and high hygiene standards, and on time.
• Operate and manage the pastry section of a kitchen, working together with the other chefs.
• Prepare a variety of baked goods.
• Decorate and present pastries and baked goods in a tasteful and beautiful way.
• Monitor and order ingredients, supplies, and equipment.
• Meet with customers to discuss custom-made desserts or baked goods for special occasions.
• Ensure the bakery section of the kitchen adheres to health and safety regulations.
• Develop new seasonal recipes and menus and keep up with the latest trends.
• Attend daily shift briefings to kitchen colleagues.
• Promote Health and Safety always.
• Ensure proper hygiene in the pastry area.
• Complete all grooming, spot checks, and temperature control sheets as required.
• Minimize wastage/ spoilage and ensure portion is well followed.
• Complete assigned tasks in an efficient and timely manner.
• Strives to Improve Food Quality.
• Assign and follow–up tasks as dictated by business volumes and supervisors.
• Actively seek tools for self-growth and development.
• Performs any other reasonable duties as required by the department head and the management.

Requirements

• Knowledge of pastries and bakeries
• Have a strong working knowledge of buffet and a la carte
• At least 2 years experience in a similar role
• Food Hygiene and Safety trained
• Strong communication skills
• Enthusiastic and with an outgoing personality who is very guest-driven

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Job Purpose:

The CXM will lead and promote a positive culture of improved customer experience. The role is responsible for handling client queries to successful resolve of complaints and provide timely feedback in a way to promote the brand and grow the business.The role reports pattern of complaints, from product, process or peoples’ skills gap to the GM for follow-up on corrective action to eliminate complaints and achieve excellence in Customer service.

Key Responsibilities

• Develop and implement strategies to improve customer satisfaction and loyalty.
• Maintain an excellent standard of customer service by ensuring that all customers’ needs are met in a timely and efficient manner.
• Handle customer complaints in a professional and courteous manner, escalating to senior management when necessary,
• Lead and inspire the customer service representatives and all customer-facing staff.
• Stay up-to-date on industry developments and best practices
• Conducting market research to identify new trends in customer preferences and behavior
• Identify, participate and support training of staff frequent complaints and areas for improvement of our products or services, including customer engagement skills and systems.
• Train, coach, and develop customer service staff to ensure they are providing the highest level of service possible.
• Managing the overall performance of customer service representatives by coaching them to interact, deal with customer complaints and improve their performance on a regular basis.
• Liaise with other departments within the organization to ensure smooth communication and efficient resolution of customer queries by promoting teamwork and collaboration.
• Working closely with other departments, operations, finance, marketing etc. to ensure that customer requests are processed promptly and properly.
• Support development of training programs to improve customer service skills among team members.
• Analyze data to identify trends in customer preferences, satisfaction levels, and complaints
• regarding our products or services.
• Attend trade shows and conferences to network with potential and existing customers.
• Prepare reports for senior management on customer service metrics and KPIs.
• Manage customer service budgets and departmental expenditure.
• Participate and support improvement of our products or services.
• Effectively disseminating CEO’s expectations down the organization.
• Maybe called from time to time to do other duties but within the scope of this role.

Requirements

• Diploma or BA degree in business, communications, or related field.
• Experience in customer service with at least 3 years in a management role.

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Job Description

• Develop and implement sales and marketing strategies to promote our brand and products.
• Implementing new sales plans and advertising.
• Lead and inspire sales, marketing, and advertising staff through effective supervision.
• Stay up-to-date on industry developments and best practices.
• Conducting market research to identify new trends in sales and marketing of our products.
• Promoting existing brands and taking the lead role in launching new products to the market.
• Analyzing budgets, preparing annual budget plans, scheduling expenditures, and ensuring that the sales team meets their targets and goals.
• Researching and developing marketing opportunities and plans, understanding consumer requirements, identifying market trends, and suggesting system improvements to achieve the company's marketing goals.
• Attend trade shows and conferences to network with potential and existing customers.
• Prepare reports for senior management on S&M metrics and KPIs.
• Attend management meetings to present plans and activities for S&M.
• Gathering, investigating, and summarizing market data and trends to draft reports.
• Participate and support the improvement of our products or services.
• Maintaining relationships with important clients by making regular visits, understanding their needs, and anticipating new marketing opportunities.
• Effectively disseminating the CEO’s expectations down the organization.
• Train, coach, and develop customer service staff to ensure they are providing the highest level of service possible.
• Managing the overall performance of S&M representatives by coaching them on promoting the brand and reviewing their performance regularly.
• Liaise with other departments within the organization to ensure smooth communication and efficient resolution of customer queries by promoting teamwork and collaboration.
• Working closely with other departments, operations, finance, marketing, etc. to ensure that customer requests are processed promptly and properly.
• Support the development of training programs to improve the skills of sales team leaders.
• Maybe called from time to time to do other duties but within the scope of this role.

Requirements

• A bachelor's degree in sales marketing, public relations, business administration, IT, or related field.
• 5-8 years experience in marketing or sales, preferably in Microfinance or financial services.
• Strong analytical, organizational, and creative thinking skills.
• Experience in management is necessary.
• Understanding and knowledge of sales and marketing.
• Excellent communication, interpersonal, and customer service skills.
• Knowledge of data analysis and report writing.
• The ability to understand and follow company policies and procedures.
• The ability to work under pressure.