Current Vacancies at Fairmont Hotels & Resorts

Job Description

We are looking to grow our team and engage a highly motivated and passionate Pastry Chef  who will work closely with the team to drive and deliver on the Fairmont promise, turning moments into memories.

• Work closely with the Executive Chef to curate, plan and supervise all stages of the food at all banquet events in a cost-effective, safe manner to meet as well as exceed customer expectations and attract future business.
• Lead a small brigade of pastry chefs, who you will coach, mentor train, develop, empower, coach and counsel, resolve problems, provide open communication, recommend discipline, as appropriate.
• Work closely with banquets team to prepare destination offerings for pastry weddings and themed events 
• Assist in creation and planning of menus and implement changes to continue to attract business
• Supervise the daily production of food for all the catered events; control food and labour costs, ensure preparation, plating and presentation standards are maintained, the appropriate quantity of food is prepared and safety standards and regulations are followed to provide top quality food.
• Display leadership, training and mentorship to the pastry team
• Provide training and development for culinary team members
• Preparing quality pastry items such as: breakfast breads and pastries, desserts, sorbets, creams, ganache, amenities, displays, and centerpieces, as well as creating memorable guest requests

Qualifications

• University degree preferable in Hospitality or Culinary management
• Minimum 4 years of relevant experience in a luxurious property
• Preferably previous experience in a similar role
• Strong experience in Pastry & Bakery
• Creative mind
• Creative and passionate about food and customer service
• Able to work in a high-pressure environment
• Excellent interpersonal and communication skills; a team
• Hands-on management style with ability to prioritize and lead through example
• Excellent organizational and communication skills

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What you will be doing:

Reporting to the Cluster Executive Chef, responsibilities and essential job functions include but are not limited to the following: 

• Consistently offer professional, friendly and proactive guest service while supporting fellow Colleagues
• Manage all Kitchens in the absence of the Cluster Executive Chef
• Create all food menus with the guidance of the Cluster Executive Chef
• Complete daily market lists to ensure quality food ordering while maintaining budgeted costs
• Meet with Storekeepers to ensure quality & par levels are maintained
• Interact closely with the Catering department to assist in function menu co-ordination and meet with  clients as required
• Conduct daily shift briefings with all Sous Chefs
• Ensure all kitchen Colleagues are aware of standards and expectations
• Liaise daily with Outlet Managers and Sous Chefs to keep open lines of communication regarding guest feedback
• Balance operational, administrative and Colleague needs
• Ensure proper staffing and scheduling in accordance to productivity guidelines
• Follow kitchen policies, procedures and service standards
• Follow all safety and sanitation policies when handling food and beverage
• Other duties as assigned

Qualifications

Your experience and skills include:

• Previous leadership experience in the culinary field required
• Journeyman’s papers or international equivalent required
• Diploma Certification in a Culinary discipline an asset
• Proven track record of cost control including food, equipment, labour and wastage to meet the goals and the hotel’s financial goals
• Computer literate in Microsoft Window applications required
• Strong interpersonal and problem solving abilities
• Highly responsible & reliable
• Ability to work well under pressure in a fast paced environment
• Ability to work cohesively as part of a team
• Ability to focus attention on guest needs, remaining calm and courteous at all times

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Job Description

Digital & Social Media Manager

• The Digital & Social Media Manager will be in charge of managing and growing digital media channels within the accor network including social media. Optimise all the digital assets,systems and channels provided by Accor,like CRM, Newsletter,Websites,databases etc at Fairmont The Norfolk and Fairmont Mara Safari Club.

What you will be doing:

Reporting to the Marketing & Communications Manager, responsibilities and essential job functions include but are not limited to the following: 

Social Media

• Develop and manage the content strategy for (Fairmont The Norfolk and Fairmont Mara Safari Club) on all social media platforms     
• Ensure content calendar covers core segments on all properties Leisure, MICE, Food and Beverage      
• Manage all social media content production and scheduling- reels, videos,still images,promotional flyers     
• Cover brand compliant content for different department's opreational support e.g Sales blitz, ALL Loyalty programs,TnC heartist events and all relevant bookers cocktails or corporate cocktails held by the sales teams, Sustainability and CSR.
• Ensure quarterly partnerships with relevant content creators and influencers  
• Coordinate the right partners in order to co-create content (category managers, experience managers, creative agencies, photographers, videographers, external partners    
• Develop briefs for internal partners (content commitee) or external partners (creative agencies, photographers, videographers and influencers), follow execution         
• Train content committee so that they create fresh content to feed your strategy          
• Implement all components of Accor Digital Strategy on social media in order to deliver maximum online exposure  
• Develop and execute Fairmont the Norfolk and Fairmont Mara Safari club Hashtag and Tag strategy
• Set up social media campaign objectives and KPIs, and Page Objectives per quarter.
• Analyse and report ROI and all relevant data in order to optimize engagement and lead to sale         
• Proactively identify advertising and PR digital opportunities that align with the hotel brand, and present these to the team for discussion and action        
• Analyse competition, industry trends and influencers actions on social media 
• Community management and reporting any negative comments, posts and DMs to the Senior Brand manager.

Digital:

• Digital advertising strategy to answer the marketing objective of increasing the direct sale by 20% within the next 12 months          
• Digital showcase and omnichannel ecosystem aiming to build our brand awareness and value and lead to sale (at OTA or direct)     
• Digital Promotion and booking of our activities in order to switch from a hotel service to a destination service (F&B, activities, Iconic sites)        
• OTA content management as well as advertising           
• Management of all relevant advertising campaign to reach our business and marketing objectives    
• Owned and paid digital media     
• Coordination with our brand manager and owned social media manager activities in order to maximize consistent omnichannel communications on all digital touchpoints including social media      
• Audit of the existing ecosystem, recommendation of a strategy and development
• Advice on budget building, Monitoring of the reach of KPIs       
• Target by December 2024 : clear showcases and content (google my business, OTA, websites, new websites, eatout, Kenyabuzz apps for scheduling, advertising campaigns on air, whatsapp booking for our outlets like Tatu, Cin Cin, LDT,Pool,Gym ,Spa)  
• Responsible for B2B and B2C newsletters, CRM, Database development along with Sales,team and the Senior/Junior Brand and trade managers.          
• Ensure accurate brand information and up to date content on Tripadvisor, Google my business, Accor and Fairmont Websites, Eatout, Kenyabuzz etc.       
• Report to the Senior Brand Manager, on campaign KPIs, and monthly reporting of executions to review impact.     
• Own the SEA, SEO strategy for maximum visibility and rating

Qualifications

Your experience and skills include:

• A bachelor's degree in marketing, business administration, communications. Diploma is considerable with the right experience and digital certifications like ISA, Google certifications.
• Strategic Planner
• SEO & SEM and SEA Mastery
• Social Media Management Skills including content marketing Expertise
• Email Marketing Guru
• Conversion Rate Optimization (CRO) knowledge
• Mobile Marketing knowledge
• Analytics Tools Mastery: Familiarity with various digital marketing analytics tools like Google Analytics.
• Leadership and agency management skills, with experience in briefing, managing influencers and digital agencies
• 4-5years of experience with proven success /portfolio- digital agency experience is a plus.
• Google certifications a plus
• ISA a plus
• A team Player and great collaborator
• A self-starter that is highly self-motivated with a positive attitude
• A good, clear and concise communicator- oral, written and presentation skills
• Passionate about hospitality, marketing and brand custodianship
• Creative mind with story-telling abilities
• Solution oriented
• Able to multitask and juggle competing priorities
• Always connected, in case of any negative online publicity

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Job Description

Room Steward

• You are at the heart of the hotel! As a Room Steward, you will take ownership of guest rooms, ensuring that our guests are provided with a clean, comfortable space, and be a part of creating a memorable experience for them.

What you will be doing:

• Clean all assigned guestrooms to standard
• Take ownership of guests' privacy and belongings while ensuring exceptional service.
• Take initiative to add a personalized experience for the guest
• Improve the work performance and develop better service for your assignment
• Ready to take responsibility when assigned to perform any other duties as designated by Supervisor
• Operate in a safe and environmentally friendly way to protect guests’ and employees’ health and safety, as well as protect and conserve the environment
• Comply with the hotel environmental, health and safety policies and procedures

Qualifications

Your experience and skills include:

• Warm and caring personality; previous housekeeping experience is an asset
• Ability to anticipate and focus attention on guest needs, being professional and welcoming
• Excellent organizational skills and time management

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Job Description

Housekeeping Supervisor

• Creating an engaging work environment for Colleagues of Fairmont Hotels & Resorts is as important as turning moments into memories for our guests. The standards and values you model as Assistant Housekeeping Manager will inspire your team – not only to ensure exceptional guest rooms, public areas and heart of the house areas, but also to grow their careers with Fairmont.

What is in it for you:

• Employee benefit card offering discounted rates in Accor worldwide
• Learning programs through our Academies and the opportunity to earn qualifications while you work
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference in the local community through our Corporate Social Responsibility activities, like Planet 21

What you will be doing:

Reporting to the Housekeeping Manager, responsibilities and essential job functions include but are not limited to the following: 

• Ensure turnover of rooms quickly, in satisfactory timelines and efficiently.
• Ensure that Room Attendants work is accurate and up to the Fairmont standards.
• Assignment of Room Attendants to rooms and tasks every day.
• Responsible for maintaining the inventory of guest supplies.
• Preparing of deep cleaning schedules for rooms and corridors and ensuring the implementation of the same by Room Attendants.
• Ensure work is completed by entering each room to review the work and using the checklists provided and signing off at end of shift.
• Recommend which Room Attendants deserve promotion, recognition as well as dismissals.
• Fill in the Musteroll daily and maintain records of OT and special days worked by the room attendants.
• Block rooms for advanced maintenance and cleaning programmes and communicating the same to the Assistant Executive Housekeeper.
• Report defective machinery immediately to Engineering and Executive Housekeeper for follow up.
• Handle cleaning priorities i.e. VIP, Make Up, Early Arrival, DND.
• Manages the work supplies and consumables in line the budgeted amounts and ensure all Room Attendants are well equipped with cleaning materials, amenities.
• Communicates to the Guest in ample time about any delays in service delivery.
• Liaise with Coordinator on any emergencies in the course of shift to include new traces, rooms that cannot be sold as expected, changes in allocations, guest requests and maintenance follow ups.
• Ensure all Room Attendants are consistently well groomed.
• Regular sit downs with Room Attendants to discuss progress, training plans as well as take disciplinary action when necessary.
• Maintain posture; remain looking forward with attentive, pleasant and professional appearance.
• Understand all room categories and lay out
• Performs any other duty as assigned.

Qualifications

Your experience and skills include:

• Fluency in English (verbal and written) essential
• Previous leadership experience required in hotel environment
• Computer literate in Microsoft Window applications required
• Team focused
• Action Oriented- Driving to achieve ambitious targets in an effective way
• Passionate- About our guests and business partners to ensure their needs are met.
• Championing change- Shows openness to new ideas and adapts readily to changing priorities
• Business savvy- Knowing what it takes to beat our competitors now and in the future as well as keeping abreast with the changing world of hospitality.

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Job Description

Laundry Operator

• Creating an engaging work environment for Colleagues of Fairmont Hotels & Resorts is as important as turning moments into memories for our guests. The standards and values you model as Assistant Housekeeping Manager will inspire your team – not only to ensure exceptional guest rooms, public areas and heart of the house areas, but also to grow their careers with Fairmont.

What is in it for you:

• Employee benefit card offering discounted rates in Accor worldwide
• Learning programs through our Academies and the opportunity to earn qualifications while you work
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference in the local community through our Corporate Social Responsibility activities, like Planet 21

What you will be doing:

Reporting to the Housekeeping Manager, responsibilities and essential job functions include but are not limited to the following: 

• Wipe the machines to remove any traces of drips and dust.
• Ensure that machine steam press, finishing cabinet and ironing table are in good working condition and alert the supervisor or manager or maintenance if otherwise.
• Prioritize your work to start with most urgent and critical
• Check the Care Label for ironing instructions.
• Check for any broken buttons, tears and stains that might have been overseen from the previous stage of laundering. Be on the look out for the common collar and cuff stains.  Give to the Seamstress or Spotter/ Machine operator if otherwise.
• Ensure that all the garments have a tag with the guests name and receipt number/room and if otherwise alert the supervisor.
• Press all guest linen and uniform and to note well done trouser should have a single press line on each leg (formal trousers) and should not have button and pocket impressions. Should also be free from wrinkles.
• Well done jacket and shirt should be free from wrinkles and should not have any press lines on sleeves (roll sleeve). The jacket collar should roll freely and shouldn't fold elaborately on the fold lines.
• Perform second checks after finishing pressing garments to ensure they are well done before putting on hanger.
• At end of shift ensure machine is switched off and surrounding area is left neat and organized.
• Reports any defective laundry equipment without delay to the laundry manager and in their absence to the chief engineer/his or her assistant
• Ensures that he/she follows health and safety procedures strictly.
• Ensures customers’ instructions are strictly fulfilled, taking extra care to timeliness of collection or delivery
• Ensures that no unauthorized garments are laundered.
• Performs any other duty as assigned by the Supervisors

Qualifications

Your experience and skills include:

• Previous experience in laundry is desired
• Being attentive and sensitive to customers and guests.
• Accurately and promptly fulfilling guest request.
• Understands and anticipates guest needs.
• Maintain high level of knowledge which will enhance the guest experience
• Demonstrates a service attitude that exceeds expectations
• Takes appropriate action to resolve guest complaints.
• Maintains a high level of product and service knowledge