Careers at Mogo Finance

ABOUT THE ROLE

• This is an embedded Business Partner role sitting within a designated department. You will be the primary P&C interface for the department, partnering directly with the Head of Department and Line Managers to drive people strategy, operational HR delivery, and employee relations. This is not a generalist support role; it requires someone who can hold their own in complex ER matters, navigate Kenyan employment law confidently, and build credible relationships within a fast-paced, target-driven environment.

WHAT YOU WILL DO

Business Partnering

• Serve as the dedicated P&C point of contact for your assigned department, advising the HOD and Line Managers on people matters across the full employee lifecycle.
• Translate business priorities into actionable P&C interventions.
• Prepare and present people metrics and insights to departmental leadership.

Employee Relations & Compliance

• Lead end-to-end disciplinary and grievance processes, from issuing show cause notices and chairing hearings through to drafting findings reports and outcome letters , in full compliance with the Employment Act 2007 and company policy.
• Handle complex ER matters including summary dismissal, misconduct investigations, and formal grievances, with the confidence to defend decisions under legal scrutiny.
• Ensure all people practices are compliant with the Kenya Data Protection Act 2019 and relevant labour legislation.

Performance Management

• Drive the department's performance management cycle, goal setting, mid-year check-ins, formal reviews, and performance escalation where required.
• Support Line Managers in managing underperformance using structured frameworks, coaching them on giving effective feedback and managing without demotivating.
• Identify and manage formal PIPs in collaboration with line managers.

Recruitment & Onboarding

• Manage end-to-end recruitment for assigned roles, including sourcing, screening, coordinating assessments, and offer management.
• Oversee structured onboarding to ensure new hires are effectively integrated and up to productivity quickly.

Learning, Development & Engagement

• Design and facilitate targeted internal training sessions for Line managers covering feedback, performance management, recognition, and people leadership.
• Coordinate quarterly departmental training and sensitization initiatives in collaboration with the L&D function.
• Run and interpret engagement surveys, translating findings into concrete action plans owned at the department level.

People and Culture Projects & Process Improvement

• Lead or contribute to cross-functional P&C projects, from system requirements and process redesign to policy rollouts and compliance initiatives.
• Identify and close gaps in HR processes within the department, with a continuous improvement mindset.

WHAT YOU WILL NEED

Qualifications

• Bachelor's degree or Diploma in Human Resource Management or a related field.
• Minimum 6 years of progressive HR experience, with at least 2 years in a business partnering or embedded HR role.
• Active IHRM membership in good standing; CHRP-K certification is an added advantage.
• Demonstrable working knowledge of the Employment Act 2007, Kenya Data Protection Act 2019, and related labour legislation.

Competencies & Skills

• Fast/ Can think outside the box
• Strong interpersonal and communication skills
• Ability to manage multiple HR functions simultaneously
• Knowledge of labor laws, HR policies, and performance management best practices
• Strong organizational and project management skills
• Commitment to employee engagement, well-being, and development

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What you will do:

Product Ownership & Development

• Own the product end to end. its design, pricing, terms, eligibility, customer journey and overall economics.
• Continuously analyze customer needs and market data to create and refine the product so it stays competitive and relevant.
• Define and prioritize the product roadmap; translate business goals into clear requirements for delivery teams.
• Identify and launch new business lines, segments and product variations to open additional growth.

Growth & Scaling Issuances

• Take full responsibility for scaling the product growing issuance volumes and portfolio within agreed budget and risk appetite.
• Build and develop new client-acquisition channels (digital, branch, partner, agent and referral).
• Drive both new client acquisition and up-sale / cross-sell to existing customers.
• Improve the end-to-end sales funnel and conversion, removing friction across the customer journey.

Marketing & Communication

• Own the full marketing plan for the product, from strategy through to execution and results.
• Develop and oversee all content across channels - digital, social, print and offline / in-branch.
• Initiate campaigns, promotions and special offers to keep issuances on plan and respond to market conditions.
• Manage the marketing budget for the product and optimize spend against acquisition cost and return.

Cross-functional Leadership & Process Improvement 

• Lead IT and digital projects that improve product presentation, the sales funnel and operational efficiency.
• Work closely with risk, credit, operations, sales and finance to balance growth with portfolio quality.
• Generate and implement ideas to improve branches, shops and other customer touchpoints.

Performance & Accountability

• Define, track and act on KPIs for product growth, customer acquisition, conversion, retention and profitability.
• Use data and customer insight to make decisions, run experiments and report on performance to leadership.
• Bring a growth mindset think big, take responsibility and own outcomes end to end.

What you Need:

• Bachelor’s degree in business, marketing, finance, economics or a related field. 
• 4+ years of experience in product management, product ownership, product marketing or commercial roles - ideally in financial services, fintech, lending or a related consumer-facing industry.
• Proven track record of growing a product, channel or P&L (e.g. growth in sales, issuances or revenue).
• Experience owning marketing plans and campaigns across digital and offline channels.
• Comfortable working with data and analytics tools to track performance and inform decisions.
• Experience leading or coordinating IT / digital development projects (Agile / product-owner experience is an advantage).
• Lending, credit or loan-product experience is a strong plus.

Nice to Have:

•  Strong ownership and accountability: treats the product as their own business.
•  Commercial and analytical: comfortable with data, unit economics and KPIs.
•  Growth mindset: ambitious, willing to think big and test new ideas.
•  Cross-functional leadership: influences and aligns teams without direct authority.
•  Customer centric: builds products and campaigns around real customer needs.
•  Execution focused: turns strategy into shipped results, fast.
•  Clear communicator: strong stakeholder management and reporting.

With us you will:

Feel Good

• A friendly and dynamic work environment
• An excellent well-being program:
• Health insurance (after probation period)
• Pension scheme (after probation period)
• Active social life and events

Win

• Fast results without the friction of bureaucracy
• Great victories due to the transparency of the company and its goals
• Bonuses and awards for the great work
• Participate in victory celebrations with your co-workers

Grow

• Together with an intelligent team
• Yourself and the company with the established feedback culture
• Your knowledge with training possibilities