Jobs at Equity Bank Kenya

The role holder will be responsible for implementing effective recovery strategies, minimizing financial losses, and ensuring the timely resolution of non-performing loans (NPLs). The liaison person with bank units and service providers on loan monitoring and hard recovery.

Key Responsibilities:

•  Manage the quality of distressed loan accounts in the sector, including slippages into Watch and NPLs.
• Ensure timely issuance and posting of demand notices for delinquent asset finance and IPF facilities, in line with bank policy.
• Oversee full IPF management on defaulted facilities, ensuring prompt cancellation and refund processes.
• Act as the key DRU liaison manager to ensure compliance with sector recovery guidelines, including repossession orders, restructures, auctions, legal cases, and write-offs.
• Manage insurance renewals for bank-financed assets according to contract lending covenants.
• Monitor the performance and review of tracking devices panel
• Take direct ownership of the top 30 NPL accounts, including engagement and visits.

Qualifications & Experience

• A university degree in management or business-related area from a recognized learning institution.
• KCSE mean grade - C+ and above
• At least six (6) years of experience in commercial credit, financial analysis, or banking, three (3) years of which must be at management or supervisory level.
• Strong understanding of credit assessment, risk management, and portfolio development, preferably in quality management or credit.
• Ability to build and maintain high-value client relationships.
• Strong understanding of credit processes.

go to method of application »

Job Purpose: 

The role holder will be accountable for driving the growth and profitability of the bank’s asset finance portfolio within a specific geographic region. He/she will focus on building and maintaining strong relationships with asset dealers and sellers, identifying new business opportunities, and acting as a liaison between assigned branches and dealers in vehicles, machinery, and equipment.

Key Responsibilities:

• Conduct dealer visits and engage with business leads in the designated cluster and region
• Provide branch training and mentorship
• Target medium and large SMEs for business generation, supporting branches in the designated cluster and region
• Strengthen and optimize partnerships/schemes by cascading to branches and the dealer network
• Build new relationships and maintain existing ones with business partners, credit sectors, and clients, maximizing cross-selling opportunities for bank products
• Generate leads for upper SME and corporate business, offering technical support to branches in structuring transactions.
• Conduct ongoing market intelligence on competitors and provide feedback to the sector.
• Implement the overall sector strategic direction.

Qualifications & Experience 

• A university degree in management or business-related area from a recognized learning institution.
• At least six (6) years of experience in commercial credit, financial analysis, or banking, three (3) years of which must be at management or supervisory level.
• Basic understanding of the local vehicle and equipment market landscape.
• Ability to mentor, guide, and manage staff.
• Demonstrates exceptional ingenuity and resourcefulness.

go to method of application »

The role holder will be responsible for providing technical support across the bank’s segments and sectors, monitor market trends, foster industry partnerships, and collaborate with key internal and external partners to enhance product offerings. They will strengthen relationships both internally and externally to ensure long-term success and profitability within the bank's target industries. Drive business growth and manage key internal and external relationships that require industry expertise.

Key Responsibilities:

• Champion business generation in specific industry sectors such as, Public Service Vehicles (PSVs), SACCOs, Plant & Machinery (Equipment financing), Clean Energy financing (e-Mobility, solar financing) Blue economy etc.
• Strengthen and maintain relationships with internal and external business partners, sectors, and clients to maximize cross-selling opportunities for bank products
• Train and mentor branches on customer engagement, appraisal, and closure, while fostering strong relationship management.
• Conduct continuous market intelligence on competitors to inform strategy and decision-making
• Provide technical support across all segments/sectors, including credit risk, Food and Agri, health, education, clean energy financing (e-Mobility, solar equipment), and DRU
• Leverage existing ecosystems (value chains) in collaboration with other bank segments/systems to build holistic, customer-centric business relationships
• Support branches through client visits to large SMEs and corporates.
• Offer technical support for industry-specific target areas.
• Conduct research and gather marketing intelligence for strategic decision-making.
• Implement the overall sector strategic direction

Qualifications

Qualifications & Experience

• A university degree in management or business-related area from a recognized learning institution.
• At least eight (8) years of experience in commercial credit, financial analysis, or banking, three (4) years of which must be at management or supervisory level in the target industry area.
• Strong understanding of credit processes
• Experience in the banking industry is an added advantage.

go to method of application »

The role holder will be implementing and coordinating Records Management and Archives Administration procedures, policies, and systems. Focus on identifying opportunities to streamline processes, with the ultimate goal of ensuring all archival support activities are executed efficiently and effectively.

Archives performance Management & Reporting:

• Receive, reconcile, sort, file, describe, box, and place KYC and POCAMLA records forwarded from branches monthly.
• Scan, index, and upload documents into the DMS system.
• Process and manage records from business units.
• Monitor filing activities by branch and head office departments.
• Supervise the transfer of records from business units to archival repositories.
• Arrange received records on shelves according to approved procedures and descriptions.
• Prepare finding aids to facilitate record location and retrieval.
• Retrieve all records requested by business units within stipulated SLAs.
• Identify and remove obsolete records from active files for disposal.
• Update and share weekly performance reports within designated timelines.

Governance:

• Uphold and promote the bank’s corporate philosophies.
• Enforce compliance with approved policies and procedures.

Financial/Planning & Budget Management:

• Safeguard proper use of bank assets under your custody.

Supplier/Customer Performance:

• Resolve issues to the satisfaction of customers and within SLA.

Learning and Growth:

• Foster teamwork to maintain a positive environment within the department.
• Participate in required bank ecosystem training.
• Engage in Bank e-learning programs.
•  Integrate the Group’s culture into daily operational routines

Qualifications

• Academic: Bachelor’s degree in information sciences with a bias in archives & records management  
• Desired work experience: Minimum of 5 years proven experience in a similar role

go to method of application »

Job Purpose: 
The Head of Credit Collections is responsible for overseeing the collection activities of all accounts in Early arrears and ensures smooth operations in the credit Monitoring & Collections Unit. He/she ensures that all staff in the Unit adhere to Banks’ Core values, policies, and procedures for efficient working environment. He/she fosters team unity, builds working relationships with fellow leaders to continually reach out to other Units and Departments within the Bank to ensure business goals are achieved.

Key Responsibilities: 

• Coordinate activities of Credit Collections Unit staff to ensure a smooth and efficient Unit and to reduce the number of delinquent accounts that are overlooked.
• Through the Head of DRU and with assistance of Human Resources (HR) recruit, hire, train and evaluate staff members within the collections Unit to ensure a sufficient number of staff members are available to handle the workload.
• Observing and Reviewing employee interactions with customers to ensure all policies and regulations are being adhered to by the staff in the Unit.
• Minimizing Banks’ financial losses by developing and implementing efficient & timely strategies to increase the number of successful collections on outstanding debt.
• Through head of DRU, present to the Departmental management or their Unit the trends, achievements, challenges, and goals of the Unit.
• Participating & performing any disciplinary actions.
• Prepare and implement work schedule for all staff in the Credit Monitoring & Collections Unit.
• Implement credit policies and procedures that retain a smooth running of the Unit.
• Leads in developing and execution of the collections strategy that enhance the customer contact experience through all available channels, including website, e-mail, SMS, AI, WhatsApp etc.
• Provides support, coaching and development to the credit Collection Staff to maximize cash collections in a timely and effective manner, minimizing risk exposure and providing an excellent customer service, building customer confidence, and enhancing the company’s reputation.
• Participates in Cross-Functional Project as a lead, participant, or a resource in developing or upgrading of Credit Collection systems.
• Conducts monitoring, appraisal, and performance evaluation of team members to improve efficiency through Calls listen in and Auditing accounts worked by Collectors and provide feedback.
•  Ensure appropriate controls and audits are in place and carried out as agreed while supervising and directing the daily activities of Credit contact center collection officers.

Qualifications

Qualification and Experience

• University degree or equivalent 
• A minimum of 8 years’ experience in the bank three (3) of which must be at Credit Collections Management or Debt Recovery Management Level