Jobs at HF Group

Principle Accountabilities

• Receipt of funds and issuance of receipts
• Regular client communication in terms of debt status, repayment plans, and support required throughout the customers’ journey (Onboarding of customer details and customer documents on CRM, mapping of payment plans, portfolio allocation, follow-up on signing of offer letters, issue of instructions to lawyers to prepare sale agreements, follow up on execution of documents)
• HFC Mortgage pipeline management and follow-up
• Mapping of timed collections
• Revenue assurance for the allocated portfolio to the issuance of cancellation notices and notification of units back to the market. (including timely disbursements of loans).
• Risk mitigation by participation in the handover documentation
• Complaint resolutions end to end with respective departments
• Compliance with laid-down policies and laws.

Key Competencies and Skills

• Technical competencies
• Knowledge of CRM software and Microsoft Office Suite - Intermediate excel skills
• Solid customer service attitude with excellent negotiation skills
• Knowledge of KYC/AML compliance requirements
• Knowledge of TCF (Treating Customers Fairly) principles
• Astute product knowledge
• Knowledge of portfolio management
• Commercial acumen
• Analytical skills
• Strong communication and interpersonal skills
• Emotional intelligence; dynamic individual with the ability to work under pressure.

Minimum Qualifications, Knowledge and Experience

Qualifications: Academic and Professional

• Bachelor’s degree from an accredited university, preferably in a business-related field
• Relevant professional certification is an added advantage

Experience

• At least one year experience in relationship management in a financial or real estate institution
• Strong proficiency in banking systems and applications, especially Profits and CRM
• Experience in portfolio management is a core requirement

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Principle Accountabilities

Project Planning and Strategy:

• Develop comprehensive project plans, including scope, objectives, timelines, and budget allocation.
• Identify project risks and develop mitigation strategies to minimize potential disruptions.
• Collaborate with stakeholders to define project requirements and align project objectives with organizational goals.

Project Execution and Monitoring:

• Lead project teams and allocate resources effectively to ensure project milestones are achieved.
• Monitor project progress regularly and implement adjustments to plans as necessary.
• Ensure adherence to project timelines, budget constraints, and quality standards.
• Communicate project status updates to stakeholders and escalate issues when required.

Team Leadership and Development:

• Provide guidance, direction, and support to project team members, fostering a collaborative and productive working environment.
• Facilitate team meetings, encourage open communication, and resolve conflicts as they arise.
• Mentor team members, promoting their professional growth and development.

Stakeholder Management:

• Manage stakeholder expectations by providing regular updates on project progress and addressing concerns in a timely manner.
• Solicit feedback from stakeholders to identify areas for improvement and implement corrective actions as needed.
• Build and maintain strong relationships with internal and external stakeholders.

Key Competencies and Skills

• Ethical considerations; adhere to high ethical standards and full compliance to regulations, and contract.
• Knowledge and experience in the utilization of Project Management tools and methodologies.
• Strategic orientation and business acumen.
• Networking and building partnerships.
• Results orientation.
• Stakeholder influencer with great negotiation skills.
• Ability to solve complex problems with the ability to succeed in a deadline-driven environment.

Minimum Qualifications, Knowledge and Experience

Education and experience:

• Bachelor degree in business or built environment-related fields- Building and Construction, Civil Engineering, Architecture, Quantity Survey, Real Estate Management, Land Economics.
• Project Management Professional (PMP), (Prince 2) or equivalent certification is mandatory.
• Minimum 5 - year experience in project management.
• Managed projects valued at Kes. 5 Billion in the last 3 years.
• Leadership experience of at least 3 years.