Vacancies at Equity Bank Kenya

Role Purpose:

• The Senior Manager SOC will be responsible for the management of the Inhouse local SOC and the Offshore Outsourced SOC. (S)he will be responsible for management and supervision of a team of Security Analysts  and technical experts working in a 24x7 shift environment and the technical and process direction of the Security Operations Center, providing direction to the analysts as well as acting as a liaison to other teams within the Bank.
• The Security Operations Center is responsible for providing 24x7x365 continuous investigation of correlated security event feeds and the appropriate triage and escalation in case of an identified security incident. 
• The Security Operation Center is the primary contact for any suspected security incident and works together with the Incident Response teams on resolving incidents and remediating threats across the Bank.

Key Responsibilities:

• This is a management role responsible for managing the Security Operations Centre (in-house and Outsourced), detecting, responding to and managing security incidents to protect the Group’s Information assets.
• Formulate and develop the Security Operations Framework, including SOC processes, policies, and procedures. 
• Build, develop and manage a Security Operations Centre.
• Manage all day-to-day activities within the Security Operations Centre to ensure effective operation of threat detection and prevention.
• Provide leadership, guidance, and technical expertise in running a SOC.
• Ensure the Bank’s security detection, protection, response, and recovery procedures are up to date, tested, maintained, and followed.
• Be accountable for security incident management.
• Ensure proper integration and handover of new security services within the monitoring and detection capability of the SOC.
• Ensure continuous SOC services improvement.
• Set-out key security performance indicators that ensure proper service delivery and service improvements.
• Develop and maintain SOC-related policies, procedures, and processes to ensure all necessary information and security data is continuously being collected, correlated, and analyzed to detect potential external and internal threats to the organization.
• Develop metrics needed to communicate risk levels to the organization and articulate the value derived from the SOC Services to the Group.
• Develop and provide reports regularly to meet management, compliance or audit needs.
• Collaborate with relevant internal stakeholders, including security, Risk, Operations, IT, NOC, etc. to ensure appropriate security incident management and threat response processes are in place and maintained.
• Provide briefing to the business stakeholders regarding ongoing security incidents and threat Levels.

Qualifications

Role Requirements:

• Bachelor’s degree in information technology, Information Security/Assurance, Engineering or similar areas of study.
• Hold at least one relevant industry certification (GCIH, GCED, CISSP, CISA, CISM, etc.).
• Understanding of SIEM tools such as Splunk, ArcSight, RSA, McAfee ePO, etc.
• Experience building and maintaining a high-performance team of analysts.
• Expertise with industry standard frameworks (ISO, NIST, PCI).
• Experience maintaining metrics and SLAs.
• Minimum 5-7 years of Security leadership experience, with experience building long-term career development plans for team members at all levels.
• Experience in designing, implementing and measuring relevant security and technology management critical success factors, key performance indicators, and metrics.
• Ability to create shift schedules to ensure 24x7 coverage by support personnel.
• In-depth knowledge of modern security concepts and how to apply them.
• Experience in managing and maintaining relationships with the Bank, vendors, and customers.
• Knowledge of a few of the following: Strong Authentication, End Point Security, Internet Policy Enforcement, Firewalls, Web Content Filtering, Database Activity Monitoring (DAM), Public Key Infrastructure (PKI), Data Loss Prevention (DLP), Identity and Access Management (IAM) 

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THE ROLE PURPOSE (LINK TO OVERALL BUSINESS OBJECTIVES, EG. ARRP)  

The Senior Product Manager – Enterprise Digitization will be responsible for shaping and executing the Enterprise applications/product vision and strategy that accelerates Equity Group’s digital transformation agenda in alignment with the Africa Recovery and Resilience Plan (ARRP).  

The Senior Product Manager – Fraud, GRC & AML will lead the development and execution of digital products that strengthen Equity Group’s fraud detection, governance, risk, and compliance (GRC), and antimoney laundering (AML) capabilities.  

This role is pivotal in safeguarding the Group’s operations across East Africa by leveraging platforms such as NetGuardians, ServiceNow GRC, and advanced analytics to ensure regulatory compliance, operational resilience, and customer trust.  

THE KEY RESPONSIBILITIES (DUTIES)   

Product Strategy & Ownership  

• Define and execute the product roadmap for fraud, GRC, and AML platforms aligned with Equity Group’s Africa Recovery and Resilience Plan (ARRP).  
• Drive adoption of AI/ML-based fraud detection and behavioral analytics using NetGuardians.  
• Lead the implementation of ServiceNow GRC modules for policy management, risk assessments, and audit automation.  
• Ensure alignment with regional regulatory frameworks (e.g., CBK, BoU, RURA, FATF, GDPR).  

Solution Design & Delivery  

• Translate regulatory and operational risk requirements into scalable product features.  
• Oversee deployment of transaction monitoring, sanctions screening, and case management systems.  
• Collaborate with compliance, legal, and cybersecurity teams to ensure end-to-end coverage of risk controls.  
• Ensure solutions are secure, auditable, and scalable across multiple jurisdictions. • Agile Product Management  
• Manage product backlog, sprint planning, and release cycles in an Agile environment.  
• Write user stories and acceptance criteria for fraud, GRC, and AML use cases.  
• Track KPIs such as fraud detection rate, false positive reduction, and compliance SLA adherence.  

•  Stakeholder Engagement  

• Partner with Risk, Compliance, Internal Audit, and IT to align product features with business needs.  
• Lead change management efforts including training, documentation, and stakeholder onboarding.  
• Engage with external vendors (e.g., NetGuardians, ServiceNow) and regulatory bodies.  

Innovation & Continuous Improvement  

• Stay current with global trends in financial crime, RegTech, and digital risk.  
• Evaluate and drive implementation of AI/ML models for anomaly detection and predictive risk scoring.  
• Foster a culture of proactive risk management and continuous improvement.  

CORE  ACCOUNTABILITIES AND DELIVERABLES    

• Define and maintain a clear product vision and roadmap for Banking & Financial Services specific automation and AI product roadmap.  
• Act as the primary liaison between business units, IT, and development teams to gather, validate, and prioritize user requirements.  
• Product roadmap for fraud, GRC, and AML platforms.  
• Documented user stories, risk control matrices, and compliance workflows.  
• Governance frameworks for risk and compliance automation.  
• Reports on fraud trends, risk posture, and regulatory compliance.  

Qualifications 

KEY TECHNICAL AND LEADERSHIP COMPETENCIES REQUIRED FOR SUCCESS IN THE ROLE  

• Proficiency in managing the full product lifecycle: discovery, design, development, testing, deployment, and iteration.  
• Expertise in NetGuardians, ServiceNow GRC, and AML platforms is a plus  
• Strong understanding of fraud typologies, regulatory frameworks, and risk management.  
• Experience with Agile methodologies (Scrum, SAFe).  
• Familiarity with data privacy laws (e.g., GDPR, DPDP Act) and cybersecurity standards.  
• Strong analytical, communication, and stakeholder management skills.  

EXPERIENCE REQUIREMENTS     

• Overall industry experience of 8+ years.  
• 6+ years in Product Management, with 3+ years in fraud, GRC, or AML domains.  
• Proven experience delivering risk and compliance solutions in banking or financial services.  

 ACADEMIC QUALIFICATIONS AND CERTIFICATIONS    

• Bachelor’s/ Master’s degree Computer Science, Engineering, or related field (or equivalent experience).  
• Master’s in Computer Science, Risk Management, Law, or related field.  
• Certifications in Product Management, Change Management, Agile methodologies including but not limited to /Scrum/SAFe certifications is a plus.  
• Certifications in GRC, AML (e.g., CAMS), or ServiceNow are a plus.  

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Job Purpose:

We are looking for an accomplished Senior Angular Developer to lead our development initiatives. With a deep understanding of Angular framework and a proven track record of delivering complex web applications, you will guide our team in creating transformative digital experiences. Your leadership and expertise will shape the direction of projects and set the bar for quality and innovation.

Position Overview:

• As a Senior Angular Developer in our organization, you will be responsible for:
• Leading the end-to-end development of sophisticated web applications using Angular framework.
• Collaborating closely with cross-functional teams to define technical architecture, design scalable solutions, and ensure seamless integration.
• Mentor and guide junior and mid-level developers, fostering a culture of learning and continuous improvement.
• Write high-quality, modular, and maintainable code in JavaScript, TypeScript, HTML, and CSS, adhering to industry best practices.
• Conduct comprehensive code reviews, providing strategic feedback to enhance code quality, performance, and maintainability.
• Collaborate with UI/UX designers to translate complex concepts into intuitive user interfaces.
• Address complex technical challenges, debugging and resolving issues to ensure successful project implementation.
• Participate actively in project planning, estimation, and resource allocation, leveraging your experience to drive project success.
• Stay abreast of emerging technologies, industry trends, and best practices, and share your insights with the team. 

Qualifications:

• Bachelor's degree in computer science, Software Engineering, or related field (or equivalent practical experience).
• A minimum of 4 years of professional web development experience with a strong emphasis on Angular framework.
• Expertise in JavaScript, TypeScript, HTML, and CSS, with a proven track record of architecting and building complex web applications.
• Strong understanding of front-end design principles, UI/UX best practices, and responsive design.
• Experience with version control systems (e.g., Git) and agile development methodologies.
• Exceptional problem-solving skills, attention to detail, and a strategic mindset.
• Excellent communication and leadership abilities, with a track record of mentoring and guiding developers.
• Proven ability to lead technical discussions, drive decisions, and collaborate effectively with cross-functional teams.
• Familiarity with backend technologies, RESTful APIs, and databases is highly advantageous.
• Experience with Angular security best practices, testing and debugging methodologies, performance optimization techniques.
• Experience with Angular integration with other technologies, such as Node.js, .NET, Azure.
• Ability to work independently and as part of a team.
• Ability to manage multiple projects simultaneously.
• Ability to communicate effectively with technical and non-technical audiences.
• Knowledge of automated testing frameworks and practices.

Preferred

• Previous work experience in Fintech or banking applications
• Contributions to open-source front-end projects.
• Experience with continuous integration and continuous delivery (CI/CD) pipelines.
• Experience with Agile development methodologies

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THE ROLE PURPOSE

Understand multiple banking databases and table structures; create a complete data map and documentation. Design and implement efficient SQL queries and Python scripts to extract, clean, and transform data for analytics, ML and AI. Build automated ETL/ELT pipelines with data quality checks and monitoring. Deliver curated, analysis-ready datasets and maintain data lineage and governance compliance. 

the KEY responsibilities

• Understand and document multiple banking databases, schemas, and table relationships to create a comprehensive data map. 
• Write efficient SQL queries and Python scripts to extract, clean, and transform data into analysis-ready datasets. 
• Design and maintain automated ETL/ELT pipelines with data quality checks, monitoring, and error handling. 
• Collaborate with Data Scientists, Risk, and Analytics teams to deliver curated datasets for credit scoring and reporting. 
• Ensure compliance with data governance, security standards, and regulatory requirements for PII handling. 
• Optimize query performance and pipeline efficiency for large-scale, high-volume banking data. 
• Maintain clear documentation of data lineage, transformations, and business rules for audit readiness. 

CORE  ACCOUNTABILITIES AND DELIVERABLES

• Build and maintain reliable data pipelines to extract, transform, and load data from multiple banking systems into curated, analysis-ready datasets. 
• Ensure data quality, integrity, and compliance with governance standards, including secure handling of PII and audit-ready documentation. 
• Optimize SQL queries and Python workflows for performance and scalability across large, complex datasets. 
• Deliver automated ETL processes, data marts, and clear documentation to enable analytics, credit scoring, and reporting teams. 

Qualifications

Professional Experience Levels 

• Lead ML Data Engineer: 5+ years of progressive experience in designing and implementing data solutions, including SQL-based extraction, Python-driven pipelines, and data architecture for analytics and machine learning. 

Industry Exposure 

• Experience in Banking, Fintech, or Digital Lending environments is highly desirable 

Must-Have –  

• A bachelor’s Degree, Diploma, or professional certification in Computer Science, Software Engineering, Information Technology, or a closely related field. 

Technical Competencies: 

• Expertise in SQL (complex joins, optimization) and Python for data wrangling and automation. 
• Strong understanding of data modeling, ETL/ELT processes, and pipeline orchestration tools. 
• Ability to troubleshoot performance issues and ensure data quality and integrity. 

Leadership/Soft Skills: 

• Excellent problem-solving and critical thinking abilities, with a structured approach to troubleshooting and solution design. 
• Strong verbal and written communication skills, with a focus on clear documentation, code readability, and stakeholder engagement. 
• Demonstrated ownership and accountability, consistently delivering high-quality outputs and taking initiative to resolve blockers. 
• Flexible and adaptable in fast-paced, dynamic environments, able to shift priorities and handle ambiguity effectively. 
• Proven ability to collaborate within cross-functional teams, fostering a positive team culture and sharing knowledge across disciplines. 

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As a Mid level Java Developer in the Digital Lending Development team, you will lead the design, development, and optimization of backend systems that power the bank’s digital credit offerings. These include mobile microloans, SME working capital products, digital payments, and credit scoring services.

You will own end-to-end delivery of complex modules, mentor junior engineers, and ensure scalability, and security in enterprise-grade systems deployed across multiple countries. The role requires strong expertise in Java, Spring Boot, and microservices, coupled with an ability to collaborate across product, architecture, and operations teams.

THE KEY RESPONSIBILITIES

• Design and implementation of scalable backend services using Java and Spring Boot.
• Architect and develop REST APIs, event-driven systems, and microservices for lending workflows.
• Ensure code quality through peer reviews, automated testing, CI/CD practices, and code refactoring.
• Mentor and guide junior developers, fostering engineering best practices.
• Collaborate with internal stakeholders, such as QA testers, product analysts, and fellow developers to deliver assigned features.
• Monitor system performance, troubleshoot complex issues, and implement proactive fixes.
• Contribute to Agile ceremonies (planning, grooming, retrospectives) and influence product design.
• Maintain strong focus on secure coding standards and compliance with banking regulations.

CORE ACCOUNTABILITIES AND DELIVERABLES

• Delivery of features and modules with minimal supervision.
• High-quality, unit-tested, and production-ready code.
• Reduced system downtime and improved performance metrics.
• Coaching and mentoring of team members for skill growth.
• Continuous improvement of architecture and processes in the squad.

Qualifications

• 4-6 years of hands-on backend development experience with Java.
• Experience in fintech, banking, or lending systems.
• Strong exposure to microservices architectures in production.
• Experience leading small teams or mentoring developers.

Must-Have

• A bachelor’s Degree, Diploma, or professional certification in Computer Science, Software
• Engineering, Information Technology, or a closely related field.

Nice-to-Have

• Lending or Fintech-related certifications (e.g., Certified Credit Professional, Digital Lending Compliance) reflecting domain knowledge in financial services or digital lending ecosystems.

Technical Competencies:

• Expert in Java, Spring Boot, Microservices, REST APIs.
• Strong experience with SQL/NoSQL databases (PostgreSQL, MongoDB, Redis).
• Proficiency in unit/integration testing frameworks (JUnit, Mockito).
• Hands-on with CI/CD pipelines (Jenkins, GitLab, Azure DevOps).
• Exposure to cloud-native development (AWS/Azure, Docker, Kubernetes).
• Solid understanding of event-driven systems, Kafka, RabbitMQ.
• Strong knowledge of security standards (OAuth2, JWT, OWASP).

Leadership/Soft Skills: 

• Proven ability to mentor junior engineers. 
• Strong problem-solving and analytical thinking. 
• Effective communication with both technical and business stakeholders. 
• Ability to balance delivery speed with system quality.

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Role purpose:

Serve as the Center of Excellence (CoE) for Voice of Customer programs across the Group, ensuring consistent VOC execution across all subsidiaries and business units. Own the standards, governance, and best practices for customer feedback programs while consolidating insights at Group level to inform strategic decision-making. Partner with subsidiary CX teams to maintain VOC program quality, enable local execution, and roll up customer insights into a unified Group view that drives enterprise-wide customer experience improvements.

Key Responsibilities:

VOC Center of Excellence:

• Establish and maintain Group VOC standards, methodologies, and governance frameworks.
• Define best practices for survey design, feedback collection, and insights generation.
• Develop VOC playbooks and toolkits for subsidiary and business unit adoption.
• Provide subject matter expertise and guidance to local VOC practitioners.
• Drive consistency in measurement frameworks (NPS, CSAT, CES) across the Group.

Group-Level Insights Consolidation:

• Aggregate and roll up customer insights from all subsidiaries into a unified Group view.
• Produce Group-level VOC reports and dashboards for executive leadership.
• Identify cross-subsidiary trends, patterns, and systemic customer issues.
•  Enable benchmarking and performance comparison across markets and business lines.
• Maintain Group customer insights repository for strategic planning and decision-making.

VOC Program Governance and Quality Assurance:

• Monitor VOC program execution across subsidiaries to ensure adherence to Group standards.
• Conduct periodic audits of survey quality, response rates, and closed-loop effectiveness.
• Define and track VOC program KPIs at both subsidiary and Group levels.
• Manage the VOC program calendar to coordinate timing and prevent customer fatigue.
• Ensure data quality and integrity across all feedback sources.

Subsidiary Enablement and Capability Building:

• Partner with subsidiary CX teams to implement and optimize local VOC programs.
• Provide training and upskilling on VOC methodologies, tools, and analysis techniques.
• Support subsidiaries with survey design, analysis, and insights interpretation.
• Facilitate knowledge sharing and best practice exchange across markets.
• Coordinate with subsidiary teams on action planning and improvement initiatives.

Platform and Vendor Management:

• Own the relationship with VOC platform vendors from a business perspective.
• Define platform requirements and configurations to support Group and subsidiary needs.
• Manage platform governance including user access, permissions, and data security.
• Optimize platform utilization and drive adoption across the Group.
• Coordinate with IT on technical integrations and system enhancements.

Qualifications

Academic Qualifications and Certifications:

• Bachelor's degree in Business Administration, Marketing, Statistics, Economics, or related field
• Master's degree in Business, Marketing, or Research
• CCXP (Certified Customer Experience Professional)
• VOC platform certifications (Medallia, Qualtrics, or similar)
• Market Research Society (MRS) or equivalent certification
• Data analytics or visualization certifications

Required Experience:

• 7+ years in customer experience, market research, customer insights, or VOC program management
• 3+ years managing VOC platforms and feedback programs at scale, preferably in a CoE or Group function
• Proven track record of consolidating insights across multiple business units or markets
• Experience establishing standards, governance frameworks, and best practices for VOC programs
• Experience with VOC platforms (Medallia, Qualtrics, InMoment, or similar)
• Financial services or regulated industry experience strongly preferred
• Multi-country or regional experience preferred
• Experience presenting insights to executive leadership

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Role purpose:

• To support the CX Intelligence function by analyzing customer data, generating insights, and producing reports that inform customer experience decisions. Contribute to dashboards, data quality, and analytics projects that enable evidence-based CX improvements across the Group.

Key responsibilities:

Data Analysis and Reporting:

• Analyze customer experience data including NPS, CSAT, complaints, and journey metrics. Produce regular and ad-hoc reports for CX leadership and business teams. Maintain CX dashboards with accurate and timely data updates. Support data requests from subsidiaries and business units.

Insights Support:

• Assist in identifying trends, patterns, and drivers of customer satisfaction. Conduct segmentation and cohort analysis on customer feedback data. Support root cause analysis for customer pain points and detractors. Contribute to quarterly CX insights presentations.

Data Management:

• Ensure data quality and integrity across CX data sources. Support integration of data from multiple platforms (VOC, CRM, complaints). Maintain documentation of data definitions and calculation methodologies. Flag data anomalies and work with source teams on resolution.

Analytics Projects:

• Support analytics initiatives led by the CX Intelligence team. Assist with predictive modeling and customer behavior analysis. Contribute to benchmarking and competitive analysis projects. Document and share analytical methodologies and findings.

Core Accountabilities and Deliverables

Key Deliverables:

• Weekly and monthly CX performance reports
• Dashboard updates and data accuracy maintenance
• Ad-hoc analysis and data requests fulfilled within SLA
• Data quality checks and issue resolution
• Contribution to CX insights presentations

Key Metrics:

• Report delivery accuracy and timeliness (98%+)
• Dashboard data accuracy (99%+)
• Ad-hoc request turnaround within agreed timelines

Qualifications

Required Academic qualifications and certifications:

• Bachelor's degree in Statistics, Economics, Business, IT, or related field
• Data analytics or visualization certifications preferred.

Required experience:

• 3+ years in data analysis, business intelligence, or research roles
• Experience with CX metrics and customer data preferred
• Financial services experience an advantage