Jobs at Zamara Kenya

KEY ROLES AND RESPONSIBILITIES 

In more detail, the areas of responsibility include

Scheme Governance & Compliance

• Prepare for and ensure smooth running of the Retail pension schemes as per regulation and as per set Zamara standards
• Ensuring the record keeping of all division documents, contracts, agreements, policies, licenses and any other such documentation according to division standards
• Ensure all relevant scheme policies and contracts are up to date and are properly serviced.
• Undertake daily administrative tasks to ensure the functionality and coordination of the department’s activities.
• Co-ordinate external and internal service provider teams to ensure scheme deliverables are met and on time.
• Ensuring the success of all relevant scheme events i.e. BOT meetings, AGM’s, SGM’s and Member engagement days.

Product Management

• Come up with and maintain product checklists as per division standards to ensure effective product management
• Ensure continuous development of tech-enabled product toolkits
• Ensuring that Financial Advisors & Product Specialists are well trained and enabled to distribute retirement products
• Co-ordinate internal teams to ensure that the Holistic product experience is as intended and standardized
• Co-ordinate with Marketing to ensure that all Retirement Product collateral is up to the required Product standard

Commercial & Operational

• Continuously prepare and update Product-Client Analytics to support data driven decisions
• Ensure billing and collection of product fees & revenue and ensure that all service providers are paid
• Ensure Monthly billing & payment of all service providers.
• Assist in coming up with and maintaining Product commercials, both structured (Monthly) and periodically, as and when needed to ensure effective commercial management of the Retail retirement products
• Ensure all relevant product commissions are paid out correctly and on time as per the division standards
• Ensure that all product S.O. P’s are as envisioned and are being applied in the correct manner in conjunction with the relevant operations team
• Ensure that all audit queries and operational issues are addressed and closed according to division standards

KEY SKILLS AND QUALIFICATION

The following experience is preferred: 

• Bachelor’s degree in a business-related field.
• Minimum of 7 years’ experience in Retirement Scheme Administration & Relationship Management.
• Good knowledge of Zamara retail solutions and products.
• Business Acumen
• Relationship building & networking skills.
• Excellent oral & written communication skills.

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KEY RESPONSIBILITIES

Product Vision & Strategy

• Define and communicate the product vision and strategy for Zamara’s digital platforms in alignment with the Group’s business objectives.
• Develop and maintain a product roadmap that prioritizes initiatives delivering the highest business and customer value.
• Identify opportunities to enhance digital service delivery, automation, and customer self-service.
• Monitor industry trends, fintech innovations, and competitive developments to ensure Zamara remains at the forefront of digital financial services.
• Align product development initiatives with Zamara’s customer experience and digital transformation strategy.

Product Ownership & Backlog Management

• Act as the business owner of digital platforms, ensuring that product capabilities align with business needs.
• Define and manage the product backlog, prioritizing features based on customer value, business impact, and strategic importance.
• Translate business needs into clear product requirements, user stories, and acceptance criteria.
• Work closely with development teams during sprint planning, reviews, and releases.
• Ensure that product enhancements deliver measurable improvements in user adoption, efficiency, and customer satisfaction.

Customer Experience & Journey Design

• Champion a customer-first approach in the design and development of digital solutions.
• Map and continuously improve end-to-end customer journeys across digital channels.
• Work with CX and analytics teams to gather insights from customer feedback, behaviour, and usage patterns.
• Ensure digital platforms enable customers to easily access services, transact, and monitor their financial positions.
• Drive improvements in digital adoption, customer engagement, and overall satisfaction.

Business Value & Product Performance

Define and track key product performance indicators, including:

• User adoption and active users
• Digital transaction volumes
• Customer engagement levels
• Conversion rates
• Customer satisfaction metrics
• Use data and analytics to identify improvement opportunities and optimise product performance.
• Regularly report on product performance and value delivery to executive management.

Stakeholder Management

• Act as the primary business liaison between business units and technology teams.
• Work closely with stakeholders across pensions, insurance, investments, operations, marketing, and customer service to ensure product alignment.
• Manage expectations of internal stakeholders regarding product timelines, capabilities, and priorities.
• Facilitate workshops and product discovery sessions to gather business requirements and insights.

Digital Innovation & Platform Evolution

Identify opportunities to incorporate emerging technologies such as:

• Artificial Intelligence
• Data analytics
• Automation
• Digital identity and onboarding
• Support the continuous evolution of Zamara’s digital ecosystem and platform architecture.
• Ensure platforms are scalable and adaptable for regional expansion across multiple markets.

Governance, Risk & Compliance

• Ensure digital products comply with regulatory requirements, data protection standards, and internal policies.
• Work with compliance and risk teams to ensure secure and responsible product development.
• Support the adoption of responsible data practices and ethical use of technology.

KEY QUALIFICATION AND EXPERIENCE 

• Bachelor’s degree in business, Technology, Finance, Digital Marketing, Computer Science, or related field.
• MBA or master’s degree in Strategy, Product Management, Digital Transformation or Innovation (preferred).
• Certifications in Agile, Scrum Product Owner (CSPO), Product Management, or UX Design are a pl
• 7+ years in digital product management, digital transformation, customer experience strategy, or fintech solution
• Proven track record in managing digital platforms or customer-facing technology products.
• Strong understanding of Agile product development methodologies.
• Experience working with cross-functional teams including technology, operations, and customer experience.
• Hands-on experience with AI-driven engagement models and data analytics plat
• Strong background in customer journey mapping and omnichannel experience design
• Demonstrated success in leading cross-functional teams in digital transformation project
• Expertise in leveraging emerging technologies (AI, blockchain, IoT) to enhance digital prod