Trainee Opportunities at Poa Internet

Role Responsibilities:

• Identify and engage potential customers within your assigned territory and build strong customer relationships.
• Conduct daily field visits, generate leads and build a healthy pipeline of potential customers.
• Educate customers about Poa!'s products and confidently handle questions and objections while following our sales process.
• Achieve monthly sales targets with coaching and support from your Territory Sales Manager.
• Maintain accurate sales records, consistently use the required systems and submit daily sales activity reports on time.
• Build positive customer relationships and support customers during their early experience with the service.
• Observe customer needs, market trends and competitor activity and share useful insights with your manager.
• Build positive working relationships with landlords, property managers and other key stakeholders in your territory.
• Work collaboratively with your team and other departments to achieve shared business goals.
• Participate in training, coaching and other learning activities to continuously build your sales knowledge, skills and capabilities.

You would be a great fit if you are:

• A confident communicator – you can start conversations easily and connect with different types of people.
• Target-driven – achieving goals motivates you and you enjoy seeing the results of your effort.
• Resilient – you don't give up easily when you hear "no" and can bounce back from rejection.
• Persuasive – you can understand customer needs, communicate value and confidently ask for the sale.
• Self-motivated – you're comfortable taking initiative and finding new ways to create opportunities.
• Organised – you can plan your day, manage your leads and keep track of your sales pipeline.
• Disciplined – you take ownership of your commitments and consistently follow processes.
• A team player – you collaborate well with others and are willing to learn from your team and manager.
• Comfortable in the field – you enjoy being out and about, meeting customers and working within a defined territory.

Minimum Qualifications:

• Minimum of a KCSE certificate, with a Certificate, Diploma or Degree in any field also considered.
• Strong interest and passion for sales.
• Good communication and interpersonal skills.
• Willingness to work in a target-driven, field-based environment.
• A positive attitude, strong work ethic and willingness to learn.

go to method of application »

Role Responsibilities:

• Identify and engage potential customers within your assigned territory and build strong customer relationships.
• Conduct daily field visits, generate leads and build a healthy pipeline of potential customers.
• Educate customers about Poa!'s products and confidently handle questions and objections while following our sales process.
• Achieve monthly sales targets with coaching and support from your Territory Sales Manager.
• Maintain accurate sales records, consistently use the required systems and submit daily sales activity reports on time.
• Build positive customer relationships and support customers during their early experience with the service.
• Observe customer needs, market trends and competitor activity and share useful insights with your manager.
• Build positive working relationships with landlords, property managers and other key stakeholders in your territory.
• Work collaboratively with your team and other departments to achieve shared business goals.
• Participate in training, coaching and other learning activities to continuously build your sales knowledge, skills and capabilities.

You would be a great fit if you are:

• A confident communicator – you can start conversations easily and connect with different types of people.
• Target-driven – achieving goals motivates you and you enjoy seeing the results of your effort.
• Resilient – you don't give up easily when you hear "no" and can bounce back from rejection.
• Persuasive – you can understand customer needs, communicate value and confidently ask for the sale.
• Self-motivated – you're comfortable taking initiative and finding new ways to create opportunities.
• Organised – you can plan your day, manage your leads and keep track of your sales pipeline.
• Disciplined – you take ownership of your commitments and consistently follow processes.
• A team player – you collaborate well with others and are willing to learn from your team and manager.
• Comfortable in the field – you enjoy being out and about, meeting customers and working within a defined territory.

Minimum Qualifications:

• Minimum of a KCSE certificate, with a Certificate, Diploma or Degree in any field also considered.
• Strong interest and passion for sales.
• Good communication and interpersonal skills.
• Willingness to work in a target-driven, field-based environment.
• A positive attitude, strong work ethic and willingness to learn.

go to method of application »

Role Responsibilities:

• Connect with customers across our different service channels, providing timely, professional and empathetic support.
• Listen, understand and resolve customer questions and issues using the right tools, processes and resources.
• Know when to troubleshoot, when to escalate, and when to follow up to make sure an issue gets resolved.
• Work closely with colleagues and other teams to get customers the help they need.
• Keep customer interactions and resolutions accurately updated in our systems.
• Spot recurring customer issues and share feedback and insights that can help us improve the customer experience.
• Represent the Poa! brand positively in every interaction while following our customer service and quality standards.
• Take part in training and coaching to continuously build your customer service, problem-solving and digital skills.

You would be a great fit if you are:

• A great communicator – you can express yourself clearly and confidently, both verbally and in writing.
• Empathetic – you listen to understand, not just to respond.
• A problem-solver – you enjoy figuring out what's wrong and finding a way forward.
• Calm under pressure – you can stay professional even when conversations get challenging.
• Detail-oriented – you pay attention to the small things that can make a big difference.
• A team player – you know when to ask for help and enjoy working with others to solve problems.
• Digitally comfortable – you're confident using computers, smartphones, social media and digital communication tools.
• Eager to learn – you're open to feedback, coaching and continuously improving.

Minimum Qualifications:

• Minimum of a KCSE certificate, with a Certificate, Diploma or Degree in any field also considered.
• At least 6 months' exposure to a work environment.
• Strong written and verbal communication skills.
• Genuine interest in customer service and helping people.
• Willingness and ability to learn, adapt and grow.

Previous experience in a customer facing environment will be an added advantage.