Vacancies at Absa Bank Limited

Job Summary

To support delivery of targeted retail business (non-medical) growth with the right parameters.

Job Description

Business Development- Branch

• Manage relations for all General and Medical business channels at the branch to deliver targeted premium outputs.
• Spearhead and implement market expansion strategies at the branch.
• Pipeline business management, quotation processing and transmitting the same within TATs.
• Draw up and operationalize SLAs with intermediaries for differentiated service delivery.
• Monitor and adhere to inter-departmental service level standards to ensure smooth running of the branch
• Renewal follow-up to achieve the renewal retention ratios.
• Champion cross selling for branch business
• Coordinate intermediaries’ activities at the branch level

Market Intelligence

• Collect market intelligence through research by reading articles, publications, internet, word of mouth and networking daily to keep abreast of market developments.
• Assess market opportunities with respect to competitor sales sources by remaining in touch with market forces and influencing.
• Manage knowledge capital by collecting, categorizing, storing, protecting, and distributing the result of market.

Financial

• Debt management as per the debt management standard
• Manage and control expenditure for travel, events, and promotional items.
• Plan, assign and allocate funds for events plans, or promotional items requited for brand management through brand management activities as per the structured calendar.

Operations & Compliance

• Actively keep up to date with relevant knowledge, legislation and developments within the business unit and insurance industry that may have an impact on the business advantage.
• Coordinate compliance with regulatory requirements for brokers for licensing and on boarding requirements as per ABC third party standards.

Education and Experience Required:

• Degree in Commerce, Insurance, Law, Business Administration
• Qualified ACII or IIK
• At least 8 years in Insurance Sales/or Underwriting

Education

Further Education and Training Certificate (FETC): Business, Commerce and Management Studies (Required)

go to method of application »

Job Summary

To support delivery of targeted retail business (non-medical) growth with the right parameters.

Job Description

Business Development- Branch

• Manage relations for all General and Medical business channels at the branch to deliver targeted premium outputs.
• Spearhead and implement market expansion strategies at the branch.
• Pipeline business management, quotation processing and transmitting the same within TATs.
• Draw up and operationalize SLAs with intermediaries for differentiated service delivery.
• Monitor and adhere to inter-departmental service level standards to ensure smooth running of the branch
• Renewal follow-up to achieve the renewal retention ratios.
• Champion cross selling for branch business
• Coordinate intermediaries’ activities at the branch level

Market Intelligence

• Collect market intelligence through research by reading articles, publications, internet, word of mouth and networking daily to keep abreast of market developments.
• Assess market opportunities with respect to competitor sales sources by remaining in touch with market forces and influencing.
• Manage knowledge capital by collecting, categorizing, storing, protecting, and distributing the result of market.

Financial

• Debt management as per the debt management standard
• Manage and control expenditure for travel, events, and promotional items.
• Plan, assign and allocate funds for events plans, or promotional items requited for brand management through brand management activities as per the structured calendar.

Operations & Compliance

• Actively keep up to date with relevant knowledge, legislation and developments within the business unit and insurance industry that may have an impact on the business advantage.
• Coordinate compliance with regulatory requirements for brokers for licensing and on boarding requirements as per ABC third party standards.

Education and Experience Required:

• Degree in Commerce, Insurance, Law, Business Administration
• Qualified ACII or IIK
• At least 8 years in Insurance Sales/or Underwriting

Education

Further Education and Training Certificate (FETC): Business, Commerce and Management Studies (Required)

go to method of application »

Job Summary

• Ensure that all activities and duties are carried out in full compliance with regulatory requirements.
• Enterprise-Wide Risk Management Framework and internal Absa Policies and Policy Standards.
• Understand and manage risks and risk events (incidents) relevant to the role.

Job Description

Accountability: SALES TO ECOSYETEM CUSOTMERS     TIME SPLIT  60%

• Deliver exceptional sales performance by identifying and meeting customer needs  through selling & cross selling of all Absa Bank Retail products and services to ecosystem customers.
• Provide direct “hands on” sales support (quality lead generation and effective follow-up) to generate and convert quality leads into sales.
• Participate in specific product campaigns by ensuring that the products are explained to customers.
• Agree, meet and exceed targets for specific sales campaigns.
• Maintain own sales performance statistics for management information usage.
• Own and manage personal products & channel sales targets to contribute towards the direct sales objectives and targets.
• Refer to the appropriate area of delivery for specialist product help or advise (e.g. Schemes or Mortgage) when uncertain about the product delivery or application process.  Respond directly to the customer.
• Complete account opening documentation together with customers and submit to Line Manager for review before submitting to operations for processing.
• When selling loans to ecosystem customers, complete the financial analysis and statement review on customer accounts.  Where customers do not meet the minimum criteria, advise the customer verbally or in writing as the customer requires.  Report such denials to the Line Manager on a daily basis.
• Call customers when their accounts have been opened and provide the customer with contact information for the branch at which their account is held.

Accountability: CUSTOMER SERVICE     TIME SPLIT 15 %

• Own customer queries and complaints around account opening, loans and card applications and resolve in a timely manner.  Escalate any unresolved queries, or queries not resolved in a short period of time to the Line Manager.
• Build relationships with internal service providers (Operations and the KYC Helpdesk) to ensure a quick turnaround time of escalated queries and complaints.
• Advise customers as soon as new loans are approved and encourage drawdowns on the new loans
• Open scheme loan accounts referred by the Scheme Loans Relationship Managers

Accountability: OPERATIONAL RIGOUR, COMPLIANCE AND CONTROLS        TIME SPLIT 15 %

“Ensure that all activities and duties are carried out in full compliance with regulatory requirements, Enterprise-Wide Risk Management Framework and internal Absa Policies and Policy Standards. Understand and manage risks and risk events (incidents) relevant to the role.”

• Ensure accuracy of each new account application, loan document, Barclaycard application and all other customer documents. Lead Generators (LGs) are held personally accountable for accuracy and quality of these and supporting documents that they complete and submit.
• Achieve operational rigour excellence in all aspects of procedures and processes personally undertaken to ensure green audit.
• Follow the Retail end to end account opening ensuring new accounts are authorized and KYC compliant. Escalate any items that exceed the agreed service level timelines or where there are unresolved KYC requirements, to the Line Manager.
• Comply with general Absa operational risk & rigour requirements e.g. Health & Safety standards and security of premises, KYC and anti-money laundering regulations.

Accountability: CONTRIBUTE TO THE DEVELOPMENT OF THE TEAM/PERSONAL DEVELOPMENT   TIME SPLIT 10%

• Share knowledge and experience with other Lead Generators in the team.
• Provide cover for other Lead Generators in case of excessive workload or absence.

     Deputize for the Line Manager whenever required.

• Agree annual performance objectives with the Sales Manager, including specific sales targets.
• Pursue continued improvement in personal development by participating in development programs and training.

Education

Further Education and Training Certificate (FETC): Business, Commerce and Management Studies (Required)

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Job Summary

• Assist in articulation, ownership, and execution of the TB strategy for Business Banking in the Coast Region segment.
• To lead and manage senior level client interaction and sales.
• Manage and deliver business objectives through the COMMERICIAL AND SME sales team in the commercial banking segment.
• Manage and grow TB business each year across the Commercial AND SME clients in the commercial banking segment.
• Manage the returns while employing sound risk management

Job Description

Key Accountabilities

Sales - 50%

• Accountable for the delivery of TB revenues from Business Banking clients in the commercial banking segment.
• Develop and execute the sales strategy to deliver the revenue ambition through a portfolio of existing and target list in COMMERICIAL AND SME.
• Increase client penetration and revenues for the bank by actively promoting the bank’s network and product capabilities (cross selling). Replicate TB solutions and successes within the portfolio.
• Lead the team to achieve quantitative and qualitative performance objectives for your portfolio. Leverage the existing sales tools and techniques to identify opportunities for new/incremental business - account planning and pipeline management to achieve sales/revenue targets.
• Maintain a detailed and up to date knowledge of the bank’s comprehensive products capabilities and their application to clients’ needs and use this knowledge in structuring of solutions.
• Ensure smooth interaction and communication with the Customer Support team, product development and customer services teams within Business Banking team. Drive alignment with key stakeholders; TB teams across multiple geographies, Coast Region and operations to achieve TB priorities.
• Lead client insight events and industry forums to showcase ABSA’s leadership in Transaction Banking and also to build the brand awareness.
• Maintain high performance standards and role model behaviors that demonstrate the bank values.

Service and Operational Rigor - 30%

• Working with the COMMERICIAL AND SME service team ensure delivery of world class customer service practices and ensure adherence to ABSA Service standards.
• Lead the team in assisting the COMMERICIAL AND SME coverage teams in the commercial banking segment develop relationship account plans for their customer portfolios.
• Achieve operational rigor excellence in all aspects of procedures and processes undertaken to ensure 100% compliance.
• Minimize potential of fraudulent applications by following each product criteria.
• Ensuring that pricing is authorized by as per mandate Business Banking Director and Transactional Baking Director, agreed with Customer, and properly set up to ensure 100% collection upon product/customer set up.
• Follow the TB end-to-end product set-up process ensuring new set-ups are authorized and properly set up.
• Ensure compliance with operations risk & rigour requirements e.g. Health & Safety standards and security of premises.

Team Support  and Management - 20 %

• Set SMART individual objectives that are in line with and seek to achieve the teams overall objectives. Review and drive performance of the team against the objectives on a regular basis,
• Identify training needs and recommend training plans to satisfy those needs for the CSAs.

Preferred Qualifications.

• Bachelor’s degree or equivalent academic qualifications
• Post graduate or equivalent academic qualifications.

Preferred Experience

• Over 5 years’ experience in Commercial & SME/Business Banking
• Strong people and sales management skills experience
• Frontline Transactional sales experience

Knowledge & Skills

• Strong people and sales management skills, and experience in banking.
• Solid and proven frontline transactional sales experience across Working Capital, Trade Finance (documentary trade products i.e. LCs, bonds & guarantees; bank & country risk products), Supply Chain Financing & Cash Management (Regional/Local payments, receipts and liquidity management structures, system infrastructure, etc.)
• Skills for analysing and formatting data provided by Finance and other sources
• Strong sales management skills and experience, ideally with relevant banking or business/corporate banking background
• Proven treasury, credit and country risk exposure

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Job Summary

Assist in articulation, ownership, and execution of the TB strategy for Business Banking in the Rift and Western Cluster.

• To lead and manage senior level client interaction and sales.
• Manage and deliver business objectives through the Commercial & SME sales team in the Rift and Western Cluster.
• Manage and grow TB business each year across the Commercial & SME clients in the Rift and Western Cluster.
• Manage the returns while employing sound risk management disciplines

Job Description

​Key Accountabilities

Sales - 50%

• Accountable for the delivery of TB revenues from Business Banking clients in the Rift and Western Cluster.
• Develop and execute the sales strategy to deliver the revenue ambition through a portfolio of existing and target list in COMMERCIAL AND SME.
• Increase client penetration and revenues for the bank by actively promoting the bank’s network and product capabilities (cross selling). Replicate TB solutions and successes within the portfolio.
• Lead the team to achieve quantitative and qualitative performance objectives for your portfolio. Leverage the existing sales tools and techniques to identify opportunities for new/incremental business - account planning and pipeline management to achieve sales/revenue targets.
• Maintain a detailed and up to date knowledge of the bank’s comprehensive products capabilities and their application to clients’ needs and use this knowledge in structuring of solutions.
• Ensure smooth interaction and communication with the Customer Support team, product development and customer services teams within Business Banking team. Drive alignment with key stakeholders; TB teams across multiple geographies, COMMERCIAL AND SME Banking and operations to achieve TB priorities.
• Lead client insight events and industry forums to showcase ABSA’s leadership in Transaction Banking and also to build the brand awareness.
• Maintain high performance standards and role model behaviors that demonstrate the bank values.

Service and Operational Rigor - 30%

• Working with the COMMERCIAL AND SME service team ensure delivery of world class customer service practices and ensure adherence to ABSA Service standards.
• Lead the team in assisting the COMMERCIAL AND SME coverage teams in the Rift and Western Cluster develop relationship account plans for their customer portfolios.
• Achieve operational rigor excellence in all aspects of procedures and processes undertaken to ensure 100% compliance.
• Minimize potential of fraudulent applications by following each product criteria.
• Ensuring that pricing is authorized by as per mandate Business Banking Director and Transactional Baking Director, agreed with Customer, and properly set up to ensure 100% collection upon product/customer set up.
• Follow the TB end-to-end product set-up process ensuring new set-ups are authorized and properly set up.
• Ensure compliance with operations risk & rigour requirements e.g. Health & Safety standards and security of premises.

Team Support and Management - 20 %

• Set SMART individual objectives that are in line with and seek to achieve the teams overall objectives. Review and drive performance of the team against the objectives on a regular basis,
• Identify training needs and recommend training plans to satisfy those needs for the CSAs.

Preferred Qualification

• Bachelor’s degree or equivalent academic qualifications
• Post graduate or equivalent academic qualifications.

Preferred Experience

• Over 5 years’ experience in  the  Business Banking segment
• Strong people and sales management skills experience
• Frontline Transactional sales experience

Knowledge and Skill

• Strong people and sales management skills, and experience in banking.
• Solid and proven frontline transactional sales experience across Working Capital, Trade Finance (documentary trade products i.e. LCs, bonds & guarantees; bank & country risk products), Supply Chain Financing & Cash Management (Regional/Local payments, receipts and liquidity management structures, system infrastructure, etc.)
• Skills for analysing and formatting data provided by Finance and other sources
• Strong sales management skills and experience, ideally with relevant banking or business/corporate banking background
• Proven treasury, credit and country risk exposure