Vacancies at Amazon

Key job responsibilities
WHAT CAN YOU EXPECT FROM A LIFE AT AWS?

Every day will bring new and exciting challenges on the job while you:

• Learn and use groundbreaking technologies.
• Apply advanced troubleshooting techniques to provide unique solutions to our customers' individual needs.
• Interact with leading engineers around the world.
• Partner with Amazon Web Services teams to help reproduce and resolve customer issues.
• Leverage your extensive customer support experience to provide feedback to internal AWS teams on how to improve our services.
• Drive customer communication during critical events.
• Drive projects that improve support-related processes and our customers’ technical support experience.
• Write tutorials, how-to videos, and other technical articles for the developer community.
• Work on critical, highly complex customer problems that may span multiple AWS services

A day in the life

• First and foremost this is a customer support role – in The Cloud.
• On a typical day, a Support Engineer will be primarily responsible for solving customer’s cases through a variety of customer contact channels which include telephone, email, and web/live chat. You will apply advanced troubleshooting techniques to provide tailored solutions for our customers and drive customer interactions by thoughtfully working with customers to dive deep into the root cause of an issue.

About the team

The DMS role supports AWS mobile technologies (Connect, Device Farm, Pinpoint, etc.) and Serverless technologies (Lambda, API Gateway, Step functions, etc.). Mobile Services and Serverless Architectures are some of the fastest growing areas of technology and we're excited to help developers innovate and deliver amazing experiences.

BASIC QUALIFICATIONS

• Bachelor’s degree OR equivalent experience in a technical position
• Requires minimum of 2+ yrs experience in relevant technical position
• Administrator skills on Linux (or flavor of Linux/UNIX system), Networking; IPsec, VPN, Load Balancing, Iperf, DNS, DHCP, Routing Protocols, SSH, Network Monitoring.
• Knowledge of some Developer & Mobile language/Services- Python, Ruby, PHP, Java, .NET, JavaScript, iOS/Objective-C/Swift, Rest API, inter-application messaging & queueing, develop mobile apps, version control systems, virtualization. Experience with web-based applications and HTTP
• Knowledge of client/server and distributed systems architectures (WebServers)
• Excellent verbal and written communication skills
• Customer service experience / strong customer focus.
• Strong analysis and troubleshooting skills and experience
• Motivated and excited to be learning about new technologies every day

PREFERRED QUALIFICATIONS

• Experience developing against and working with REST API based services
• Prior working experience with AWS services
• Experience with Cloud architecture patterns and distributed computing concepts
• Exposure to Mobile application development (iOS / Android)
• Exposure to mobile and web application security best practices
• Messaging and Queueing experience
• Detailed knowledge of networking protocols: DNS, HTTP, SSL, SMTP, TCP
• Exposure to security concepts / methodologies
• Experience with iperf, MTR, traceroute, dig
• Experience handling full application stacks from the OS up through custom applications
• Experience working with identity providers (i.e. Login with Amazon, Facebook Connect, OpenID, etc.) / OAuth
• Experience with push notifications, APNS and GCM

go to method of application »

WHAT CAN YOU EXPECT FROM A LIFE AT AWS?

Every day will bring new and exciting challenges on the job while you:

•  Learn and use groundbreaking technologies.
•  Apply advanced troubleshooting techniques to provide unique solutions to our customers' individual needs.
•  Interact with leading engineers around the world.
•  Partner with Amazon Web Services teams to help reproduce and resolve customer issues.
•  Leverage your extensive customer support experience to provide feedback to internal AWS teams on how to improve our services.
•  Drive customer communication during critical events.
•  Drive projects that improve support-related processes and our customers’ technical support experience.
•  Write tutorials, how-to videos, and other technical articles for the developer community.
•  Work on critical, highly complex customer problems that may span multiple AWS services.

WHY AWS SUPPORT?

•  First and foremost this is a customer support role – in The Cloud.
•  On a typical day, a Support Engineer will be primarily responsible for solving customer’s cases through a variety of customer contact channels which include telephone, email, and web/live chat. You will apply advanced troubleshooting techniques to provide tailored solutions for our customers and drive customer interactions by thoughtfully working with customers to dive deep into the root cause of an issue.
•  Apart from working on a broad spectrum of technical issues, an AWS Support Engineer may also coach/mentor new hires, develop & present training, partner with development teams on complex issues or contact deflection initiatives, participate in new hiring, write tools/script to help the team, or work with leadership on process improvement and strategic initiatives.
•  Career development: We promote advancement opportunities across the organization to help you meet your career goals.
•  Training: We have training programs to help you develop the skills required to be successful in your role.
• We hire smart people who are keen to build a career with AWS, so we are more interested in the areas that you do know instead of those you haven’t been exposed to yet.
•  Support engineers interested in travel have presented training or participated in focused summits across our sites or at specific AWS events.
•  As we operate on a follow-the-sun model, with Support sites located globally, there is no after hours on-call or mandated overtime in this role.
•  Meet Alexandre: https://www.youtube.com/watch?v=xMRGY196sjY
• The Deployment role supports our services that focus on DevOps technologies, including automation, continuous integration and configuration management.

BASIC QUALIFICATIONS

•  CI/CD: includes all AWS service that supports IsaaC (Infrastructure as a code), CI/CD (Continuous Integration and Continuous Deployment), and Configuration Management services. Supports our core services (Cloud Formation, Elastic Beanstalk, Code Suite).
•  To qualify for this role, you should have the following experience:
•  Good in-depth knowledge/experience in administration and troubleshooting for two (2) or more of the following:
  • DevOps/Deployment
  • Orchestration Management
  • Configuration Management
•  Good in-depth knowledge/experience in continuous integration technology (e.g. Chef, Puppet, Docker, Jenkins, Ansible, or related tools).
•  Continuous Integration / Continuous Deployment (CI/CD) with Jenkins, TeamCity, CircleCI or a similar tool.

PREFERRED QUALIFICATIONS

•  4 to 7 years of relevant experience
•  One or more Web and Application Server technologies (e.g. Apache HTTPD, Apache Tomcat, Nginx, Glassfish, JBoss, Puma, Passenger, IIS).
•  Scripting or development experience using Python, Node.js/JavaScript, PowerShell or C# (.NET), Ruby, Golang.
•  Understand the complete deployment lifecycle from design, build, test, deploy.
•  Experience with Kubernetes or containerization technologies
•  Understanding of hypervisor/virtualization and containerization
•  Experience with System Administration with Linux (Ubuntu, CentOS, RedHat) and/or Microsoft Windows Server and associated technologies (Active Directory, Exchange).
•  Experience in Networking technologies including DNS, TCP/IP, SSL, DHCP and Load Balancing.
•  Experience with Network troubleshooting tools (telnet, test-netconnection, tracert, tracetcp, iperf, ntttcp, dig, and packet capture tools).
•  Experience with programming/scripting (Batch, VB, PowerShell, Java, C#, Chef, Perl, Ruby and/or PHP).
•  Strong analysis and troubleshooting skills and experience.
•  Experience managing full application stacks from the OS up through custom applications.
•  Exposure to Virtualization (Hyper-V, VMware, Xen).
•  Good understanding of distributed computing environments.
•  Exposure to security concepts/best practices.
•  Knowledge of storage technologies.
•  Experience with Cloud services and Cloud deployments.

go to method of application »

WHAT CAN YOU EXPECT FROM A LIFE AT AWS?

Every day will bring new and exciting challenges on the job while you:

•  Learn and use groundbreaking technologies.
•  Apply advanced troubleshooting techniques to provide unique solutions to our customers' individual needs.
•  Interact with leading engineers around the world.
•  Partner with Amazon Web Services teams to help reproduce and resolve customer issues.
•  Leverage your extensive customer support experience to provide feedback to internal AWS teams on how to improve our services.
•  Drive customer communication during critical events.
•  Drive projects that improve support-related processes and our customers’ technical support experience.
•  Write tutorials, how-to videos, and other technical articles for the developer community.
•  Work on critical, highly complex customer problems that may span multiple AWS services.

WHY AWS SUPPORT?

•  First and foremost this is a customer support role – in The Cloud.
•  On a typical day, a Support Engineer will be primarily responsible for solving customer’s cases through a variety of customer contact channels which include telephone, email, and web/live chat. You will apply advanced troubleshooting techniques to provide tailored solutions for our customers and drive customer interactions by thoughtfully working with customers to dive deep into the root cause of an issue.
•  Apart from working on a broad spectrum of technical issues, an AWS Support Engineer may also coach/mentor new hires, develop & present training, partner with development teams on complex issues or contact deflection initiatives, participate in new hiring, write tools/script to help the team, or work with leadership on process improvement and strategic initiatives.
•  Career development: We promote advancement opportunities across the organization to help you meet your career goals.
•  Training: We have training programs to help you develop the skills required to be successful in your role.
• We hire smart people who are keen to build a career with AWS, so we are more interested in the areas that you do know instead of those you haven’t been exposed to yet.
•  Support engineers interested in travel have presented training or participated in focused summits across our sites or at specific AWS events.
•  As we operate on a follow-the-sun model, with Support sites located globally, there is no after hours on-call or mandated overtime in this role.
•  Meet Alexandre: https://www.youtube.com/watch?v=xMRGY196sjY
• The Deployment role supports our services that focus on DevOps technologies, including automation, continuous integration and configuration management.

BASIC QUALIFICATIONS

• CI/CD: includes all AWS service that supports IsaaC (Infrastructure as a code), CI/CD (Continuous Integration and Continuous Deployment), and Configuration Management services. Supports our core services (Cloud Formation, Elastic Beanstalk, Code Suite).
•  To qualify for this role, you should have the following experience:
•  Knowledge/experience in administration and troubleshooting for two (2) or more of the following:
  • DevOps/Deployment
  • Orchestration Management
  • Configuration Management
•  Knowledge/experience in continuous integration technology (e.g. Chef, Puppet, Docker, Jenkins, Ansible, or related tools).
•  Continuous Integration / Continuous Deployment (CI/CD) with Jenkins, TeamCity, CircleCI or a similar tool.

PREFERRED QUALIFICATIONS

•  2 to 4 years of relevant experience
•  One or more Web and Application Server technologies (e.g. Apache HTTPD, Apache Tomcat, Nginx, Glassfish, JBoss, Puma, Passenger, IIS).
•  Scripting or development experience using Python, Node.js/JavaScript, PowerShell or C# (.NET), Ruby, Golang.
•  Understand the complete deployment lifecycle from design, build, test, deploy.
•  Experience with Kubernetes or containerization technologies
•  Understanding of hypervisor/virtualization and containerization
•  Experience with System Administration with Linux (Ubuntu, CentOS, RedHat) and/or Microsoft Windows Server and associated technologies (Active Directory, Exchange).
•  Experience in Networking technologies including DNS, TCP/IP, SSL, DHCP and Load Balancing.
•  Experience with Network troubleshooting tools (telnet, test-netconnection, tracert, tracetcp, iperf, ntttcp, dig, and packet capture tools).
•  Experience with programming/scripting (Batch, VB, PowerShell, Java, C#, Chef, Perl, Ruby and/or PHP).
•  Strong analysis and troubleshooting skills and experience.
•  Experience managing full application stacks from the OS up through custom applications.
•  Exposure to Virtualization (Hyper-V, VMware, Xen).
•  Good understanding of distributed computing environments.
•  Exposure to security concepts/best practices.
•  Knowledge of storage technologies.
•  Experience with Cloud services and Cloud deployments.

go to method of application »

WHAT CAN YOU EXPECT FROM A LIFE AT AWS?

Every day will bring new and exciting challenges on the job while you:

•  Learn and use groundbreaking technologies.
•  Apply advanced troubleshooting techniques to provide unique solutions to our customers' individual needs.
•  Interact with leading engineers around the world.
•  Partner with Amazon Web Services teams to help reproduce and resolve customer issues.
•  Leverage your extensive customer support experience to provide feedback to internal AWS teams on how to improve our services.
•  Drive customer communication during critical events.
•  Drive projects that improve support-related processes and our customers’ technical support experience.
•  Write tutorials, how-to videos, and other technical articles for the developer community.
•  Work on critical, highly complex customer problems that may span multiple AWS services.

WHY AWS SUPPORT?

• First and foremost, this is a customer support role – in The Cloud.
• On a typical day, a Support Engineer will be primarily responsible for solving customer’s cases through a variety of customer contact channels which include telephone, email, and web/live chat. You will apply advanced troubleshooting techniques to provide tailored solutions for our customers and drive customer interactions by thoughtfully working with customers to dive deep into the root cause of an issue.
• Apart from working on a broad spectrum of technical issues, an AWS Support Engineer may also coach/mentor new hires, develop & present training, partner with development teams on complex issues or contact deflection initiatives, participate in new hiring, write tools/script to help the team, or work with leadership on process improvement and strategic initiatives.
• Career development: We promote advancement opportunities across the organization to help you meet your career goals.
• Training: We have training programs to help you develop the skills required to be successful in your role.
• We hire smart people who are keen to build a career with AWS, so we are more interested in the areas that you do know instead of those you haven’t been exposed to yet.
• Support engineers interested in travel have presented training or participated in focused summits across our sites or at specific AWS events.
• As we operate on a follow-the-sun model, with Support sites located globally, working hours and days are based on customer demand and may include weekends.

BASIC QUALIFICATIONS

• As a part of the AI/ML team, a Cloud Support Engineer will support customers who leverage AWS AI/ML services to build train and deploy models to solve various business problems. Helping customers to use and integrate services like Sagemaker , Personalize ,Forecast, Lex and Transcribe among others. However, we do not expect you to know all of these and we provide extensive training to successful candidates. At a minimum, you must have the following qualifications/skills to apply: BASIC EXPERIENCE/SKILLS
• Good depth of understanding in Machine Learning concepts, such as common ML algorithms and their uses and data preparation techniques.
• Good depth of understanding in Hadoop Administration, support and troubleshooting (Any two applications: Apache Spark, Apache Hive, Presto, Map-Reduce, Zookeeper, HBASE, HDFS and Pig.)
• Good understanding of Linux and Networking concepts
• Intermediate programming/scripting skills. Ideally in Java or Python, but will consider experience in other Object Oriented and Functional languages.
• Excellent oral and written communication skills with multi-tasking ability. Should be a self-starter who is excited about learning new technology.
• Open to working non-standard hours (no night shifts) including a Sun-Mon or Fri-Sat weekend
• Strong troubleshooting skills

​​​​​​​PREFERRED EXPERIENCE/SKILLS

• Bachelor’s degree in Information Science / Information Technology, Computer Science, Engineering, Mathematics, Physics, or a related field
• Intermediate to advanced expertise in Machine Learning experience: supervised learning (regression), supervised learning (classification)
• Experience with data preparation techniques for training
• Experience with training models, hyperparameter tuning, hosting and deployment of models
• Good Understanding of common ML algorithms such as Linear Learner, Decision-Trees,Kmeans etc.
• Experience with one or more ML Frameworks such as Tensorflow, Pytorch etc
• Proficient in Hadoop Map-Reduce and its Eco System [ Hive, HBASE, Spark, Presto etc.].
• Python and shell scripting
• Good understanding of distributed computing environments
• Customer service experience / strong customer focus
• Experience building docker images and troubleshooting container related issues
• Prior working experience with AWS - any or all of EC2, S3, EBS, EMR
• Experienced with Linux system monitoring and analysis (disk management, memory management, permissions etc.)
• Good understanding of Networking concepts and protocols (DNS, TCP/IP, DHCP, HTTPS, etc.)
• Strong coding skills
• Good understanding of distributed computing environments
• Customer service experience / strong customer focus
• Experience building docker images and troubleshooting container related issues

go to method of application »

WHAT CAN YOU EXPECT FROM A LIFE AT AWS?

Every day will bring new and exciting challenges on the job while you:

•  Learn and use groundbreaking technologies.
•  Apply advanced troubleshooting techniques to provide unique solutions to our customers' individual needs.
•  Interact with leading engineers around the world.
•  Partner with Amazon Web Services teams to help reproduce and resolve customer issues.
•  Leverage your extensive customer support experience to provide feedback to internal AWS teams on how to improve our services.
•  Drive customer communication during critical events.
•  Drive projects that improve support-related processes and our customers’ technical support experience.
•  Write tutorials, how-to videos, and other technical articles for the developer community.
•  Work on critical, highly complex customer problems that may span multiple AWS services.

WHY AWS SUPPORT?

•  First and foremost this is a customer support role – in The Cloud.
•  On a typical day, a Support Engineer will be primarily responsible for solving customer’s cases through a variety of customer contact channels which include telephone, email, and web/live chat. You will apply advanced troubleshooting techniques to provide tailored solutions for our customers and drive customer interactions by thoughtfully working with customers to dive deep into the root cause of an issue.
•  Apart from working on a broad spectrum of technical issues, an AWS Support Engineer may also coach/mentor new hires, develop & present training, partner with development teams on complex issues or contact deflection initiatives, participate in new hiring, write tools/script to help the team, or work with leadership on process improvement and strategic initiatives.
•  Career development: We promote advancement opportunities across the organization to help you meet your career goals.
•  Training: We have training programs to help you develop the skills required to be successful in your role.
• We hire smart people who are keen to build a career with AWS, so we are more interested in the areas that you do know instead of those you haven’t been exposed to yet.
•  Support engineers interested in travel have presented training or participated in focused summits across our sites or at specific AWS events.
•  As we operate on a follow-the-sun model, with Premium Support sites located globally, working hours and days are based on customer demand and may include weekends (on a rotational basis).”
• This Analytics role supports our services that focus on Analytic technologies, including Kinesis, Elasticsearch, Cloudsearch, and Redshift.

BASIC QUALIFICATIONS

• Exposure to Database Fundamentals and General Troubleshooting (tuning and optimization, deadlocks, keys, normalization) in any Relational Database Engines (MySQL, PostgreSQL, Oracle, SQLServer)
• Experience in Business Analytics application, support, and troubleshooting concepts
• Experience with System Administration and troubleshooting with Linux (Ubuntu, CentOS, RedHat) and/or Microsoft Windows Server and associated technologies (Active Directory)
• Experience with Networking and troubleshooting (TCP/IP, DNS, OSI model, routing, switching, firewalls, LAN/WAN, traceroute, iperf, dig, cURL or related)

PREFERRED QUALIFICATIONS

• Experience in a customer support environment  Experience analyzing, troubleshooting, and providing solutions to technical issues  Familiar with data warehousing and ETL process  Understanding of Cloud Computing concepts  Experience scripting or developing in at least one of the following languages :Python, R, Ruby, GO, Java, .NET (C#), JavaScript
• Bachelor’s degree in Information Science / Information Technology, Data Science, Computer Science, Engineering, Mathematics, Physics, or a related field OR equivalent experience in a technical position