Vacancies at CDL Human Resource

Job Summary

Responsible for maintaining accurate and timely accounting records and ensuring compliance with financial regulations.

Key Skills

• Timeliness in meeting deadlines
• Proactive and organized
• Strong task prioritization
• Accuracy in analysis and reconciliation
• Accountability and confidentiality

Duties & Responsibilities

• Generate and file ETR invoices for safari departures
• Verify costing files for accuracy
• Reconcile receivables and ensure timely collection
• Align amounts between tour quotes, pro-formas, and final invoices
• Process payment requisitions, cheques, and online payments
• Post bills, payment vouchers, and pay suppliers
• Handle monthly bank reconciliations
• File VAT returns by the 20th of each month
• Prepare payroll and handle related queries
• Ensure compliance with statutory requirements
• Maintain and analyze the general ledger
• Prepare monthly management accounts and audit schedules
• Manage petty cash and fixed asset register
• Ensure up-to-date licensing for the office and vehicles
• Perform other duties as assigned

Requirements

Qualifications:

• Bachelor’s degree in Accounting, Finance, or related field.
• Certified Public Accountant (CPA) qualification, preferably CPA Level 4-6.
• Minimum of 3-5 years of accounting experience, ideally within the tourism or hospitality industry.
• Experience in managing accounting tasks related to tour operations, such as handling tour quotes, invoices, and reconciliations.
• Familiarity with e-citizen platforms for KWS payments and other online financial transactions.

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Job summary/ Job purpose/ Role Intent:

To develop and maintain excellent relations with new and existing Corporate customers resulting in increased levels of customer retention and growth of revenues. This is to be achieved through:

• Proactive customer engagement; checking client’s health status, usage patterns, complaints and mitigating issues arising
• Collaboration to ensure customers satisfaction
• Relationship management
• Identify new sales opportunities within existing accounts up selling and cross-selling
• Having solid knowledge of competitors’ landscape 
• Forecast and track key account metrics
• Establish budgets with the client and the company ensuring profitable and sustainable business

Job Magnitude: Team Size

• Number of employees directly reporting to this job:  n/a
• Number of indirect reports (i.e. employees reporting to the direct reports):  n/a
• Number of 3rd party staff e.g. contractors, consultants, outsourced service providers reporting to this job:  n/a 

Key Responsibilities

• Contribute to the reduction and prevention of Churn.
• Contribute to the cost savings target of the business.
• Monitor usage for customers and propose the appropriate plans to spur usage with the goal of increasing Revenues.
• Build and maintain relationships with customers through health campaigns.
• Ensure the effective management of the customer requests maintaining high achievement in all quality critical matrices.
• Develop and demonstrate a thorough understanding of the customer needs and issues.
• Based on Client interactions, monitoring of key metrics and revenue reporting, provide early identification of churn to mitigate potential client issues or dissatisfaction.
• Identify opportunities to turn dissatisfied customers into satisfied customers.
• Follow the laid down processes and procedures to effectively carry out Retention tasks and impact positively on the Revenues.
• Work cross functionally to address issues raised through client interactions.
• Create a business and market intelligence feedback for better management of products and services, communication, sales and delivery, as well as customer support and retention.
• Support the Billing and Finance team in money collection and issue resolution.
• Grow and develop existing customers as well as generating new business through lead generation.

Principal Outputs for this role

• Contribute to the reduction and prevention of Churn
• Achieve the sales targets as set out with line manager
• Develop and demonstrate a thorough understanding of the customer needs and issues
• Contribute to the cost savings target of the business
• Build and maintain relationships with customers. Conduct joint customer meetings to drive volumes and profitability

Requirements

• Qualifications- Academic and Professional
• Relevant Business degree or Communications degree
• Professional Certification

Experience

• 3 - 5 years – Customer Relationship Management, Customer Service

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Role Purpose:

To provide back-end support to assigned Key Account Managers and Business Development Advisors to process quotes and sales orders. The role will be involved in proactive customer engagement checking client health status, complaints resolution and mitigating complaints arising. In addition, the role will support the team to achieve sales targets through telesales.

Responsibilities:

• Interface with technical support team to ensure timely service restoration and SLA management
• Follow up with Finance to ensure billing is correct, credit notes and collection are promptly done
• Sustain and ensure base line revenues are maintained and grown month on month
• Supplement the sales team by initiating Telesales to complement the activities made by the sales seeding team on postpaid voice and mobile data solutions and Vuka campaigns
• Initiate Surveys, Service activation, generate quotes and receipting of all first orders
• Respond to customer inquiries, raised on emails or via calls
• Plan and organize the fulfillment of client orders to ensure timely delivery
• Develop and implement policies and procedures necessary for meeting the requirements of clients and ensuring a satisfied clientele
• Contact clients to ensure they are satisfied with received products and services
• Collaborate with other business functions to ensure smooth handling and maintaining sustainable long business relationship
• Assist in resolving clients’ issues/problems by listening to complaints and proffering solutions effective for satisfactory resolution

Requirements
Academic background & Professional Knowledge:

• Bachelor’s degree with sales background or other sales related qualifications
• 3-5years in Sales and Marketing, IT Sales management, Business administration and management and or Relationship Management

Here Are The Skills We Are Looking For:

• Knowledge of the telecommunications industry.
• Sales Management / Processes
• Analytical skills / Critical thinking
• Client focus & Results orientation
• Business acumen and Strategic orientation / Quick decision making