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  • Posted: Sep 2, 2024
    Deadline: Sep 6, 2024
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    Equity Bank Limited (The "Bank”) is incorporated, registered under the Kenyan Companies Act Cap 486 and domiciled in Kenya. The address of the Bank’s registered office is 9th Floor, Equity Centre, P.O. Box 75104 - 00200 Nairobi. The Bank is licensed under the Kenya Banking Act (Chapter 488), and continues to offer retail banking, microfinance a...
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    Relationship Manager - Credit

    Job Purpose:

    The holder of the role shall oversee Credit Risk Underwriting duties within the branch.

    Key Responsibilities 

    • In charge of Credit underwriting process and chair of the Branch Credit Committee (B.C.C).
    • Monitor the lending process at the branch assigned.
    • Working closely with the Commercial teams to ensure approval conditions are documented and tracked.
    • Liaison person between the branch and regional office credit function.
    • Responsible for all credit reports such as PAR analysis, Portfolio distribution. reports, monthly credit reports, and any other information required by the Branch Manager.
    • Co-ordinate perfection process from branch through head office and legal Department.
    • Monitor adherence to the Bank SLA with various stakeholders along the credit process.
    •  As subject matter experts, support the training of staff on the Borrow products and processes.
    • Enforce compliance to all credit policies and procedures and other regulatory Policies at the branch.
    • Overseeing proper customer records and documents management in the branch.
    • Verification of branch system transactions relating to credit activities.
    • Ensuring the quick closure of all open Audit items raised within Borrow pillar.
    • Proactively support the Relationship Manager - Business in managing portfolio quality.
    • Perform any other duties as assigned from time to time.

    Qualifications, Experience & Competencies

    • Bachelors’ Degree in a finance or related field.
    • At least 2 - 4 years of relevant working experience, with 2 of these having been in a Credit admin role. 
    • Thorough understanding of the Bank’s Lending strategy across various segments/sectors.
    • Thorough understanding of the banking systems with a bias to Dedicated Credit Systems.
    • Excellent comprehension of the Banks Policies, Processes and Procedures.
    • Self-Driven, an eye for detail and capacity to meet strict deadlines while working under pressure with minimal supervision.
    • Proven leadership skills.
    • Good analytical skills and ability to think outside the box.
    • Team player with excellent interpersonal skills.
    • Strong communication, presentation and negotiation skills.
    • Understanding of the key drivers of consumer loan/credit card financials and the underlying consumer behaviors that drive those financials.
    • Exceptional planning and organizational skills.
    • Good knowledge of financial analysis and risk management.
    • Proficiency in Microsoft Office Suite.

    go to method of application »

    Relationship Manager - SME

    Job Purpose:

    To provide leadership in SME segment and development in line with the branch overall strategy. The role responsible for meeting business developments strategic targets. and responsible in establishing and maintaining key relationships with stake holders in the achievement of the Bank’s strategic goals. 

    Active member of the Banks leadership, contributing to strategic, long, medium- and short-term plans aimed at achieving the bank and departmental objectives. Communicate and articulate the business strategy of the Bank to all stakeholders and keep staff engaged and focused on the business developments goals.

    Key Responsibilities

    Business Development

    • Participate in the development of the annual and quarterly financial plans and budgets for the Branch.
    • Management of borrowing and non-borrowing customers in the branch to enhance customer loyalty, mitigate against loss and enhance increased business.
    • Regularly review strategic initiatives of the branch/segments with a view to take appropriate action.
    • Direct the overall effort of the segments in growing business in optimum proportions so as to achieve set targets.
    • Develop and deepen relationships with existing and potential customers. Identify and disseminate market opportunities and information to guide business development efforts and product development.
    • Spearhead/ conduct regular business visits both to clients of the Bank, prospects, and branch/affiliates of the Bank.
    • Maintain a sustainable, profitable, and high-quality balance sheet.
    • Cost management –enforce cost optimization of the resources.
    • Continuously review customer value propositions for various customer segments

    Market & Customer Service

    • Collaborate and coordinate the development and the implementation of the sales initiatives with other branch business stakeholders.
    • Continuously conduct and advise market intelligence to identify new markets customer trends, branch government directives and changes in the policy. 
    • Act as the Banks's brand ambassador.
    • Participate in development & execution of strategies that build the Equity brand and endear it to its chosen markets.
    • Coordinate Branch marketing initiatives
    • Originate, build and sustain strategic business partnerships.
    • Position Equity Bank Kenya as a preferred Bank.
    • Ensure full adherence to the Bank’s customer service chatter.
    • Increase market share in line with strategic ambitions and in a profitable, ethical and sustainable manner.

    Audit Risk & Compliance

    • Ensuring the quality of the loan book in the various segments within the branch is within expected standards.
    • Participates in Branch Credit Committee as per policy.
    • Ensure adherence of policies and procedures from regulatory authorities, Equity bank and other stakeholders.
    • Put in place effective Business Continuity plan for various segment.
    • Ensure audit and risk rating for the Branch improves and is within set thresholds as per the key performance indicators communicated sometimes.
    • Communicate and articulate the Bank’s risk and control environment to the unit staff and ensure good appreciation of the same. 

    People Management

    • Harness existing and create new competencies in order to achieve competitive advantage.
    • Maintain the appropriate number and caliber human resource to deliver exceptional service, achieve targets and maximize the business' efficiency and effectiveness.
    • Manage succession at segments levels and strive to have competent successors for every key position in the branch with the aim of efficient business continuity and cost management.
    • Mentor and coach staff to build their capacity to perform the roles assigned to them. 
    • Provide career guidance and avail learning opportunities and assignments to enhance engagement and career progression.
    • Maintain high morale and motivated staff in the branch.
    • Set performance expectations and conduct performance management evaluations promptly to ensure superior performance levels are maintained.
    • Adhere to HR policies in the management of employees.

    Performance & Reporting

    • Optimize the use of the Bank’s Management Information System for performance management.
    • Ensure optimum segmentation of the Bank’s client database and targeted marketing on the various business segment.
    • Timely submission of reports to key stakeholders to aid in decision making.

    Qualifications, Experience & Competencies

    • Bachelor’s degree in business administration, finance, or a related field.
    • At least 6 years’ work experience in SME segment or similar role.
    • Knowledge of organizational effectiveness and operations management.
    • Experience in budgeting and forecasting.

    go to method of application »

    Relationship Manager - Business

    Job Purpose: 

    To provide leadership in business growth and development in line with the Branch overall strategy. The role responsible for leading Branch’s segment supervisors in meeting business developments strategic targets. and responsible in establishing and maintaining key relationships with stake holders in the achievement of the Bank’s strategic goals.

    Active member of the Banks leadership, contributing to strategic, long, medium- and short-term plans aimed at achieving the bank and departmental objectives. Communicate and articulate the business strategy of the Bank to all stakeholders and keep staff engaged and focused on the business developments goals.

    Key Responsibilities

    Business Development

    • Participate in the development of the annual and quarterly financial plans and budgets for the Branch.
    • Management of borrowing and non-borrowing customers in the branch to enhance customer loyalty, mitigate against loss and enhance increased business.
    • Regularly review strategic initiatives of the branch/segments with a view to take appropriate action.
    • Direct the overall effort of the segments in growing business in optimum proportions so as to achieve set targets.
    • Develop and deepen relationships with existing and potential customers. Identify and disseminate market opportunities and information to guide business development efforts and product development.
    • Spearhead/ conduct regular business visits both to clients of the Bank, prospects, and branch/affiliates of the Bank.
    • Maintain a sustainable, profitable, and high-quality balance sheet.
    • Cost management –enforce cost optimization of the resources.
    • Continuously review customer value propositions for various customer segments

    Market & Customer Service

    • Collaborate and coordinate the development and the implementation of the sales initiatives with other branch business stakeholders.
    • Continuously conduct and advise market intelligence to identify new markets customer trends, branch government directives and changes in the policy. 
    • Act as the Banks's brand ambassador.
    • Participate in development & execution of strategies that build the Equity brand and endear it to its chosen markets.
    • Coordinate Branch marketing initiatives
    • Originate, build and sustain strategic business partnerships.
    • Position Equity Bank Kenya as a preferred Bank.
    • Ensure full adherence to the Bank’s customer service chatter.
    • Increase market share in line with strategic ambitions and in a profitable, ethical and sustainable manner.

    Audit Risk & Compliance

    • Ensuring the quality of the loan book in the various segments within the branch is within expected standards.
    • Participates in Branch Credit Committee as per policy.
    • Ensure adherence of policies and procedures from regulatory authorities, Equity bank and other stakeholders.
    • Put in place effective Business Continuity plan for various segment.
    • Ensure audit and risk rating for the Branch improves and is within set thresholds as per the key performance indicators communicated sometimes.
    • Communicate and articulate the Bank’s risk and control environment to the unit staff and ensure good appreciation of the same. 

    People Management

    • Harness existing and create new competencies in order to achieve competitive advantage.
    • Maintain the appropriate number and caliber human resource to deliver exceptional service, achieve targets and maximize the business' efficiency and effectiveness.
    • Manage succession at segments levels and strive to have competent successors for every key position in the branch with the aim of efficient business continuity and cost management.
    • Mentor and coach staff to build their capacity to perform the roles assigned to them. 
    • Provide career guidance and avail learning opportunities and assignments to enhance engagement and career progression.
    • Maintain high morale and motivated staff in the branch.
    • Set performance expectations and conduct performance management evaluations promptly to ensure superior performance levels are maintained.
    • Adhere to HR policies in the management of employees.

    Performance & Reporting

    • Optimize the use of the Bank’s Management Information System for staff performance management.
    • Ensure optimum segmentation of the Bank’s client database and targeted marketing on the various business segments.

    Qualifications, Experience & Competencies

    • Bachelor’s degree in business administration, finance, or a related field.
    • At least 3 years’ work experience as a Relationship Manager Business or similar role.
    • Knowledge of organizational effectiveness and operations management.
    • Experience in budgeting and forecasting.
    • Leadership and management skills.
    • Ability to develop, implement, and review policies and procedures.
    • Ability to oversee budgeting, reporting, planning, and auditing.
    • Understanding of necessary legal and regulatory documents.
    • Ability to address problems and opportunities for the company.
    • Excellent communication skills.
    • Outstanding organizational skills.

    go to method of application »

    Business Growth and Development Manager

    Job Purpose:

    To provide strategic leadership in business development in line with bank’s overall strategy. The role responsible in leading the Credit Risk Manager, Relationship Manager -Business, and the Operations & Service Managers in meeting business developments strategic targets and responsible in establishing and maintaining key relationships with stake holders in the achievement of the Bank’s strategic goals. 

    Active member of the Banks leadership, contributing to strategic, long, medium- and short-term plans aimed at achieving the bank and departmental objectives. Communicate and articulate the business strategy of the Bank to all stakeholders and keep staff engaged and focused on the business developments goals.

    Financial Management 

    • Spearhead the development of the annual and quarterly financial plans and budgets for the branch. 
    • Direct the Branch's overall effort in growing business in optimum proportions to achieve set targets. 
    • Develop and deepen relationships with existing and potential customers. Identify and disseminate market opportunities and information to guide business development efforts and product development.
    • Conduct regular business visits both to clients of the Bank, prospects and branch/affiliates of the Bank. 
    • Maintain a sustainable, profitable and high-quality balance sheet. 
    • Cost management –enforce cost optimization of the resources. 
    • Continuously review business case for all products and the branch to ensure that all products and Sectors/Segments contribute positively to the strategic goals of the Bank.  

    Market & Customer Service 

    • Act as the Banks's brand ambassador.
    • Participate in development & execution of strategies that build the Equity brand and endear it to its chosen markets. 
    • Position Equity Bank Kenya as a preferred Bank.
    • Ensure full adherence to the Bank’s customer service charter.
    • Increase market share in line with strategic ambitions and in a profitable, ethical, and sustainable manner.  

    Audit Risk & Compliance 

    • Custodian and enforcement of policies and procedures from regulatory authorities, Equity bank and other stakeholders.
    • Put in place effective Business Continuity plan.
    • Ensure audit and risk rating for the business unit improves and is within set thresholds as per the key performance indicators communicated sometimes.
    • Communicate and articulate the Bank’s risk and control environment to the unit staff and ensure good appreciation of the same.

    People Management  

    • Maintain the appropriate number and caliber human resource to deliver exceptional service, achieve targets and maximize the business' efficiency and effectiveness.  
    • Manage succession at all levels and strive to have competent successors for every key position in the branch with the aim of efficient business continuity and cost management.  
    • Mentor and coach staff to build their capacity to perform the roles assigned to them.   
    • Provide career guidance and avail learning opportunities and assignments to enhance engagement and career progression.  
    • Maintain high morale and motivated staff in the branch  
    • Set performance expectations and conduct performance management evaluations promptly to ensure superior performance levels are maintained.  
    • Adhere to HR policies in the management of employees.   

    Performance & Reporting  

    • Optimize the use of the Bank’s Management Information System for staff performance management.  
    • Ensure optimum segmentation of the Bank’s client database and targeted marketing on the various business segments.  
    • Ensure data integrity is maintained regarding the database management and adequate assignment of clientele to business units and to relationship managers/Officers.
    • Submission of relevant and timely reports to the various key stakeholders to aid in decision making. 

    Qualifications

    • Bachelor’s degree in business administration, finance, or a related field. 
    • At least 3 years’ work experience as a Relationship Manager Business or similar role.  
    • Knowledge of organizational effectiveness and operations management.  
    • Experience in budgeting and forecasting. 
    • Leadership and management skills.  
    • Ability to develop, implement, and review policies and procedures.  
    • Ability to oversee budgeting, reporting, planning, and auditing.  
    • Understanding of necessary legal and regulatory documents.  
    • Ability to address problems and opportunities for the company.  
    • Excellent communication skills. 
    • Outstanding organizational skills. 

    go to method of application »

    Relationship Manager - SME (Supreme)

    Job Purpose:

    To provide leadership in SME segment and development in line with the branch overall strategy. The role responsible for meeting business developments strategic targets. and responsible in establishing and maintaining key relationships with stake holders in the achievement of the Bank’s strategic goals. 

    Active member of the Banks leadership, contributing to strategic, long, medium- and short-term plans aimed at achieving the bank and departmental objectives. Communicate and articulate the business strategy of the Bank to all stakeholders and keep staff engaged and focused on the business developments goals.

    Key Responsibilities

    Business Development

    • Participate in the development of the annual and quarterly financial plans and budgets for the Branch.
    • Management of borrowing and non-borrowing customers in the branch to enhance customer loyalty, mitigate against loss and enhance increased business.
    • Regularly review strategic initiatives of the branch/segments with a view to take appropriate action.
    • Direct the overall effort of the segments in growing business in optimum proportions so as to achieve set targets.
    • Develop and deepen relationships with existing and potential customers. Identify and disseminate market opportunities and information to guide business development efforts and product development.
    • Spearhead/ conduct regular business visits both to clients of the Bank, prospects, and branch/affiliates of the Bank.
    • Maintain a sustainable, profitable, and high-quality balance sheet.
    • Cost management –enforce cost optimization of the resources.
    • Continuously review customer value propositions for various customer segments

    Market & Customer Service

    • Collaborate and coordinate the development and the implementation of the sales initiatives with other branch business stakeholders.
    • Continuously conduct and advise market intelligence to identify new markets customer trends, branch government directives and changes in the policy. 
    • Act as the Banks's brand ambassador.
    • Participate in development & execution of strategies that build the Equity brand and endear it to its chosen markets.
    • Coordinate Branch marketing initiatives
    • Originate, build and sustain strategic business partnerships.
    • Position Equity Bank Kenya as a preferred Bank.
    • Ensure full adherence to the Bank’s customer service chatter.
    • Increase market share in line with strategic ambitions and in a profitable, ethical and sustainable manner.

    Audit Risk & Compliance

    • Ensuring the quality of the loan book in the various segments within the branch is within expected standards.
    • Participates in Branch Credit Committee as per policy.
    • Ensure adherence of policies and procedures from regulatory authorities, Equity bank and other stakeholders.
    • Put in place effective Business Continuity plan for various segment.
    • Ensure audit and risk rating for the Branch improves and is within set thresholds as per the key performance indicators communicated sometimes.
    • Communicate and articulate the Bank’s risk and control environment to the unit staff and ensure good appreciation of the same. 

    People Management

    • Harness existing and create new competencies in order to achieve competitive advantage.
    • Maintain the appropriate number and caliber human resource to deliver exceptional service, achieve targets and maximize the business' efficiency and effectiveness.
    • Manage succession at segments levels and strive to have competent successors for every key position in the branch with the aim of efficient business continuity and cost management.
    • Mentor and coach staff to build their capacity to perform the roles assigned to them. 
    • Provide career guidance and avail learning opportunities and assignments to enhance engagement and career progression.
    • Maintain high morale and motivated staff in the branch.
    • Set performance expectations and conduct performance management evaluations promptly to ensure superior performance levels are maintained.
    • Adhere to HR policies in the management of employees.

    Performance & Reporting

    • Optimize the use of the Bank’s Management Information System for performance management.
    • Ensure optimum segmentation of the Bank’s client database and targeted marketing on the various business segment.
    • Timely submission of reports to key stakeholders to aid in decision making.

    Qualifications, Experience & Competencies

    • Bachelor’s degree in business administration, finance, or a related field.
    • At least 6 years’ work experience in SME segment or similar role.
    • Knowledge of organizational effectiveness and operations management.
    • Experience in budgeting and forecasting.

    Method of Application

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