Vacancies at Equity Bank Kenya

Job Purpose:

Reporting to the Regional RM Business, the RM- Biashara Banking has the responsibility to coordinate business at the regional level to ensure the bank strategies, goals and objectives are achieved. 

The regional manager will support the business achieve its objectives on Customer Recruitment, Deposit mobilization, Growth of the asset, identifying Investment & Insurance opportunities, Quality management, Staff productivity, Training, and implementation of the segment strategy at the regional level. The role is at Assistant Manager Level. 

Key Accountabilities:

Monitoring and Surveillance/Quality Management

• Track on Daily Basis Loans originated at the branch level and smoke out Malpractices.
• Sample Loans disbursed at the branch daily and review decisions made.
• Daily engagement with staff on arrears management.
• Query daily arrears report with the officers and branch.
• Relationship management of the borrowers in the region.
• Ensuring compliance of staff to Policies &Procedures.

Training, Mentorship and Coaching

• Conducting refresher training to branch staff members.
• Training Branch Credit Committee and Ensure Quality of Loans originated are in Line with Policies &Procedures.
• Enhance the Organization culture and core values among the Sector Team members.
• Handholding, mentoring and coaching the staff within the region on the bank lending processes. 

Growth of business

• Participate in development of Sector Products and reviews based on market needs.
• Seek and manage Partnerships aligned to the Sector objectives.
• In charge of bringing business aggregators in the region with conjunction with various partnerships established by the bank.
• Enforcing service delivery within the stipulated SLAs.
• Organizing and Conducting marketing storms for branches.
• Follow up on closures of business leads generated from the marketing storms.
• Participate in formulation of the Sector strategy and ensures its full implementation. 

Staff Productivity

• Hold weekly performance review discussions with Biashara banking officers in the region.
• Regional Sector Staff Growth and development, Talent identification and recommendation for alignment to available opportunities
• Identifying staff gaps and advise the Regional RM Business on deployment of staff to branches.

Customer service

• Enforcing service delivery within the stipulated SLAs.
• A brand ambassador of equity bank in the market.
• Partnership Engagement
• In charge of regional micro aggregators
• Supporting the Branches in onboarding the various ecosystems and owning them end to end. 

Other roles include:

• Liaison with various Sector internal and external Stakeholders in the Region  
• Update and advise the Segment Head - Biashara Banking on progress of business in the region. 
• Any other duties as may be assigned by the line manager

Qualifications

Qualifications and Experience 

• Business- related university degree
• At least 6 years’ experience as a Relationship Supervisor- Biashara Banking.

Key Competencies and Skills

• Excellent interpersonal skills and demonstrated conflicts resolution skills.  
• Strong coaching skills  
• Strong communication, presentation, and negotiation skills  
• Self-Driven, an eye for detail and capacity to meet strict deadlines while working under pressure with minimal supervision.  
• Individual Leadership skills, Excellent Planning and organizing skills.  
• Mature personality & Team player  
• Flexibility and an ability to change focus areas when needed.  
• Self-motivated and a self-starter
• Excellent understanding of micro finance industry practices.  
• Exhibits an exceptional degree of creativity and resourcefulness.  
• Guides and transfers knowledge to his/ her team.   
• Excellent business relationship management skills and business closure techniques.

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The Role Purpose

The HR Business and Reporting Analyst is the analytical and coordination engine behind the execution of HR strategy, translating strategic priorities into structured, data-driven delivery across all HR Centers of Expertise and Business Partnering. Reporting to the Director of Human Resources, the role generates the people data and insight that inform decision-making across HR and the business; driving budgeting, forecasting, and reporting discipline, coordinating the annual HR planning cycle and board reporting, and leveraging predictive analytics and AI-enabled capabilities to create a clear line of sight from strategic intent to measurable outcome.

Key Responsibilities

HR Analytics, Insights & AI-Enabled Reporting

• Analyse workforce metrics, headcount trends, recruitment SLAs, turnover, retention and translate them into actionable insight rather than static reporting.
• Leverage workforce analytics and predictive modelling to forecast talent needs, identify risks, and optimise resource allocation.
• Automate and enhance HR reporting using tools such as Power BI, Excel VBA, Smartsheet, and incorporate emerging AI / GenAI capabilities.
• Build and maintain predictive HR dashboards that integrate data across HRIS, payroll, and workforce systems for a single, decision-ready view.
• Reframe traditional people metrics into insight-led measures e.g. predictive attrition modelling, retention-risk scoring, and productivity and capability analytics.
• Apply predictive analytics and statistical models to assess attrition risk, talent-pipeline effectiveness, and workforce trends ahead of demand.
• Establish internal controls and standards that ensure accuracy, consistency, and integrity of HR data.

Budgeting & OPEX Management

• Track and monitor HR budget performance against actuals, identifying variances and recommending corrective actions in advance.
• Support OPEX management by analysing cost drivers, forecasting spend, and identifying efficiency opportunities and discipline.
• Establish standardized budgeting and forecasting frameworks to promote consistency and fiscal discipline across the HR function.

Business Planning & Board Reporting

• Coordinate the annual HR business planning cycle with HR, Finance, and departmental stakeholders, ensuring timely, accurate inputs.
• Coordinate preparation of HR board papers and reporting, gathering data across HR functions and aligning commentary with all key stakeholders ahead of submission.
• Develop high-impact presentations and analytical materials for leadership and board audiences that are fully aligned to business priorities and required solutions
• Participate in strategic operational meetings to align HR analytics with business priorities.
• Ways of Working, Capability & Continuous Improvement
• Redesign HR ways of working through AI-enabled automation and process optimisation, moving teams from effort to impact.
• Monitor HR risk, compliance, and audit findings, ensuring timely resolution and continuous improvement.
• Oversee HR administrative and reporting processes, including data governance, document control, and reporting standardization.

Key Technical Skills & Leadership Competencies

Technical Competencies

• Advanced proficiency in Power BI, Excel (including VBA), and Smartsheet for visualization, automated reporting, and workflow automation.
• Working knowledge of HRIS, payroll, and workforce database systems, with the ability to integrate and reconcile data across platforms into a single source of truth.
• Applied use of AI and GenAI tools to accelerate analysis, automate routine reporting, and generate people insights at speed.
• Strong grounding in HR budgeting, OPEX management, and financial/cost analysis, including headcount cost modelling.
• Applied knowledge of statistical and predictive analytics methods for workforce trend, attrition, and pipeline analysis.

Leadership & Behavioral Competencies

• Strategic thinking and business acumen -connecting people data to commercial outcomes.
• Excellent communication and stakeholder engagement, with the ability to influence across HR, Finance, and business units and present with authority to senior audiences.
• Strong analytical and problem-solving mindset, translating complex data into clear, actionable insight and a compelling narrative.
• High attention to detail and an uncompromising commitment to data accuracy and integrity.
• Curiosity and a continuous-improvement mindset; actively seeking smarter, AI-enabled ways of working that move teams from effort to impact.
• Collaborative and adaptable, comfortable operating across cross-functional teams

Qualifications

Academic Qualifications and Certifications 

• Bachelor’s degree in human resources, Business Administration, Data Analytics, Finance, or a related field.
• 3–5 years' experience in data analytics, reporting, budgeting, and project management, preferably within an HR or people-analytics context.
• Professional certification in HR (e.g. CHRP, SHRM, GPHR) or in analytics/BI (e.g. Microsoft Power BI, Data Analytics) is an added advantage.
• Strong knowledge of statistical analysis and data interpretation.
• Advanced proficiency in Power BI, Excel (VLOOKUP, INDEX-MATCH, VBA), and familiarity with AI-enabled analytics tools.