Vacancies at Gap Recruitment Services Limited

Job Summary:

Our client, a leading fashion retail company, is looking for a skilled Pattern Maker to join their team. The Pattern Maker will be responsible for creating accurate patterns for garments, ensuring perfect fit, style, and production readiness. The role is key in turning design sketches into finished pieces that meet both creative and technical standards.

Key Responsibilities:

• Interpret fashion sketches and translate them into accurate garment patterns.
• Draft, cut, and adjust patterns for different fabrics and designs.
• Ensure proper garment fit through sample fittings and modifications.
• Collaborate with designers, tailors, and production teams to achieve desired styles.
• Maintain precision, consistency, and high-quality standards in all patterns.
• Keep records of patterns and ensure proper storage for future use.
• Advise on fabric use and garment construction for efficiency.

Qualifications & Skills:

• Proven experience as a Pattern Maker, with a minimum of 3 years of experience.
• Strong technical skills in garment construction and tailoring.
• Ability to work with different fabrics, styles, and designs.
• Excellent attention to detail and accuracy.
• Strong communication and teamwork skills.
• Knowledge of CAD pattern-making software (an added advantage).

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About the Role:

Our Client is looking for a high-performing Field Sales Executive (Closer) to join our Sales & Business Development team. In this role, you will be responsible for converting qualified leads into signed deals while ensuring profitability and brand standards. You will work closely with developers, contractors, architects, quantity surveyors and high-value homeowners to deliver solutions that are strong, stylish and secure.

Key Responsibilities

Pipeline Development & Territory Management:

• Build and manage a territory plan targeting developers, contractors, architects, QS firms, and premium retail clients.
• Source opportunities through outbound outreach (calls, WhatsApp, LinkedIn, referrals, expos, site walk-ins, and partner networks).
• Maintain at least 34× pipeline coverage vs. monthly quota, ensuring accurate CRM updates.

Client Discovery & Solution Design:

• Conduct site and office meetings to assess requirements, budgets, and timelines.
• Recommend tailored solutions including product systems, colours, glass types, and add-ons.
• Coordinate technical surveys with Estimations/Operations and interpret BOQs/drawings.

Proposal, Negotiation & Closing:

• Manage the quotation process end-to-end with accuracy and speed.
• Present proposals, handle objections, and negotiate within defined guardrails to protect margin.
• Deploy effective closing techniques to secure signed contracts, deposits, and timely approvals.
• Handover confirmed projects to Operations while staying engaged for variations and upselling.

Account Growth & Market Insights:

• Expand wallet share with existing clients through referrals and repeat business.
• Monitor competitor activity on specs, pricing, and lead times; share insights to influence strategy.

Reporting & Compliance:

• Keep CRM fully updated with contacts, notes, files, pipeline stages, and close dates.
• Submit accurate forecasts and activity reports weekly.
• Participate in pipeline reviews, win/loss analysis, and sales meetings.

Qualifications & Experience:

• 3-5 years proven sales closing experience in building materials, construction, interiors or fenestration.
• Consistent top-quartile performer with documented win rates of 30% on qualified opportunities.
• Strong ability to read and interpret drawings/BOQs and communicate effectively with architects, QS, and contractors.
• Excellent negotiation, presentation, and written communication skills in English & Swahili.
• Proficiency in CRM systems, Google Workspace, and WhatsApp Business.
• Valid drivers license and willingness to travel extensively.

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Job Purpose:

The Field Officer is responsible for ensuring rent is collected on time, tenants follow lease agreements, maintenance issues are resolved quickly and properties are kept in good condition. This role involves working closely with caretakers, tenants, and the property team to ensure smooth operations on the ground.

Key Responsibilities:

Rent Collection & Debt Enforcement:

• Visit properties to follow up on rent payments from tenants.
• Report any delays in payment and escalate unresolved cases.
• Prevent income loss by ensuring tenants do not vacate or abscond without notice.

Tenant Relations & Lease Compliance:

• Educate tenants about the terms of their lease agreements.
• Report violations like illegal subletting, non-payment, or misuse of property.
• Communicate professionally with tenants and caretakers, ensuring proper documentation of all communications.

Tenant Onboarding and Exits:

• Take inventory of the house before tenants move in or out.
• Ensure that all onboarding and exit forms are filled correctly and filed.
• Confirm that vacating tenants clear all bills and leave the unit in good condition.

Repairs, Maintenance and Painting Supervision:

• Monitor ongoing repairs, maintenance, and repainting jobs for quality and speed.
• Report maintenance issues to the appropriate team and follow up until resolution.
• Ensure properties are clean, functional, and safe for all tenants.

Utilities and Bill Settlements:

• Confirm all utility bills (e.g., water, electricity) are paid by tenants, especially before move-out.
• Coordinate with the maintenance team to resolve any utility-related concerns.

Complaint Management:

• Receive and log tenant complaints promptly into the designated communication platform.
• Ensure complaints are also written in the on-site complaint book.
• Work with the maintenance team to follow up and confirm that complaints are resolved within the agreed timeline.

Property Inspections and Oversight:

• Conduct regular site visits to check the condition of buildings and surrounding areas.
• Report any safety, cleanliness, or structural concerns to the Property Manager.
• Coordinate with caretakers to ensure a clean, secure, and well-managed environment.

Records Management:

• Keep accurate records of all site visits, repairs, rent collection efforts, and tenant engagements.
• Submit weekly updates and reports to the Property Manager.

Qualifications & Experience:

• A Certificate or Diploma in Real Estate Management or a related field.
• Minimum of 1 year experience working in a property management or real estate role.
• KCSE mean grade C, with at least C+ in Mathematics and C+ in English.
• Ability to ride a motorbike is an added advantage (a valid riding license is preferred).
• Basic understanding of property maintenance and minor repair works.

Key Competencies & Attributes:

• Strong communication and people management skills.
• Detail-oriented and organized in documentation and reporting.
• Ability to work independently while following clear instructions.
• Calm and professional when handling tenant concerns or emergencies.
• A good team player with the ability to work under minimal supervision.

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Job Summary:

The Customer Relations Officer (CRO) will be the frontline ambassador for the company, managing the end-to-end client journey from first inquiry through quotation, production updates, installation, handover, and after-sales support. This role is central to building trust, ensuring clients feel informed and valued, and driving measurable improvements in conversion, satisfaction, and loyalty.

Key Responsibilities

Lead Intake & Qualification:

• Manage all inbound channels: showroom walk-ins, calls, WhatsApp Business, email, website forms, and social media (DMs & Google My Business).
• Qualify leads using BANT (Budget, Authority, Need, Timeline).
• Book showroom consultations/site measurements and capture full client details in CRM (contacts, location, scope, photos, timelines).

Sales Support & Quotation Follow-up:

• Coordinate with Sales/Estimations to ensure accurate BOQs, specifications (glass, colors, finishes, accessories), and timelines.
• Share quotations/drawings, explaining options, warranties, and maintenance requirements.
• Proactively follow up on quotations, address objections, and upsell value-adds (smart locks, mosquito mesh, security glass, acoustic packages).

Order Confirmation & Pre-Production:

• Guide clients through approvals: drawings sign-off, material selection, contract/LPO, invoicing, and deposits.
• Schedule final measurements within SLA and coordinate with Operations for production scheduling.
• Manage client expectations on lead times, site readiness (structural works, tiling, plastering), and safety requirements.

Production Updates & Installation Coordination:

• Provide clients with weekly status updates during fabrication.
• Track ETAs and communicate timelines clearly.
• Align installation dates with site teams (contractors, designers, QS).
• Prepare site handover packs (method statements, risk assessments, access lists).
• Coordinate snag lists to ensure safe, clean, and minimally disruptive installations.

Handover & After-Sales Support:

• Conduct formal project handovers and issue care/maintenance guides and warranty certificates.
• Manage after-sales requests (repairs, adjustments, seals, rollers, handles) with the Service Team.
• Encourage reviews/testimonials (Google, social media) and manage case study approvals.

CRM, Reporting & Process Improvement:

• Maintain 100% CRM accuracy: records, notes, photos, drawings, revenue projections, and next actions.
• Generate weekly dashboards (leads, conversions, lost-deal reasons, CSAT/NPS, response times).
• Suggest process improvements, templates, and scripts to enhance efficiency and customer experience.

Brand & Reputation Management:

• Monitor/respond to online reviews and messages in line with brand voice and SLAs.
• Support showroom excellence: ensure displays, samples, and signage are up to standard.
• Assist in event readiness (open days, trade expos).

Requirements and Qualifications:

• Diploma or Degree in Business, Communications, Construction Management, Interior Design, or a related field.
• 2+ years experience in customer service, sales coordination, or client-facing roles (preferably in building materials, fenestration, construction, interiors, or manufacturing).
• Working knowledge of aluminum/glass systems (windows, doors, balustrades, shower cubicles) and ability to interpret basic BOQs/drawings.
• Proficiency in CRM systems (HubSpot/Zoho), Google Workspace, WhatsApp Business, and project-tracking tools.
• Strong communication skills in English & Swahili.

Nice to Have

• Familiarity with ISO/quality systems, warranties, and safety protocols for construction sites.
• Experience coordinating subcontractors/technicians and managing field service requests.
• Understanding of costing basics, VAT/eTIMS documentation, and delivery processes.

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Job Purpose:

The Sales Executives will be responsible for engaging prospective clients, presenting vehicle options and supporting the sales process from initial contact to final handover. This is a fantastic entry-level opportunity for ambitious individuals who are keen to break into the automotive industry and grow with a supportive and forward-thinking organization.

Key Responsibilities:

• Engage walk-in and online customers in a professional and enthusiastic manner.
• Present vehicle options clearly and confidently, ensuring a positive customer experience.
• Follow up on online leads and inquiries to convert prospects into sales.
• Maintain accurate customer records and report on sales activities.
• Understanding the characteristics, capabilities, and features of all cars and providing the potential customer with detailed information, including comparing different competitive models.
• Support the team with customer events, showroom displays, and marketing campaigns.
• Attend all scheduled training sessions and apply knowledge on the job.

Qualifications and Skills:

• Must have a Diploma or higher qualification in a business-related field.
• Must have strong communication and interpersonal skills.
• Outgoing, extroverted, and naturally talkative personality.
• Must have eagerness to learn and grow in a sales-driven environment.
• Sales experience within the travel or hospitality industry is preferred.

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Job Summary:

We are looking for a results-driven Sales Manager to grow and lead sales in Ballast, Precast, Concrete Blocks, and Cabro products. The ideal candidate will have strong knowledge of construction materials, proven sales experience, and the ability to manage a high-performing sales team while building lasting client relationships.

Key Responsibilities:

• Develop and implement sales strategies to achieve growth and revenue targets.
• Identify and pursue new business opportunities with contractors, developers, and infrastructure projects.
• Build strong relationships with key clients, consultants, and procurement officers.
• Lead, train, and motivate the sales team to achieve set goals.
• Conduct market research to monitor competition, pricing, and industry trends.
• Prepare and present sales forecasts, budgets, and reports.
• Collaborate with production, logistics, and finance teams to ensure customer satisfaction.
• Address product or service issues by coordinating with the quality team.
• Represent the company at industry events, trade shows, and networking forums.

Key Requirements:

• Bachelors degree in Business, Marketing, Civil Engineering, or related field.
• 5-7 years of proven sales experience in construction materials (Ballast, Precast, Blocks, Cabro preferred).
• Strong leadership and team management skills.
• Wide network in the construction and real estate industry.
• Excellent communication, negotiation, and presentation skills.
• Proficiency in data analysis, reporting, and CRM tools.
• Self-motivated, target-driven, and able to work under pressure.

KPIs / Performance Metrics:

• Sales growth and revenue achievement
• New client acquisition
• Customer retention and satisfaction
• Sales team performance
• Market share growth in assigned region

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Key Responsibilities:

Dispensing and Patient Care

• Accurately dispense prescription medications while adhering to physicians' prescriptions.
• Counsel patients on proper medication usage, potential side effects, and drug interactions.
• Ensure patient safety by verifying allergies, dosages, and contraindications.

Customer Experience and Client Retention

• Provide outstanding customer service by adhering to company policies and best practices.
• Record client inquiries and follow up promptly to ensure resolution and satisfaction.
• Maintain and update client records, ensuring seamless continuity of care and personalized service.
• Proactively follow up with clients to improve retention and encourage repeat visits.

Inventory Reporting and Coordination

• Accurately document products sold and items requiring replenishment.
• Coordinate with the procurement officer to ensure timely restocking and availability of essential medications.
• Handle requests for special patient orders and prescriptions, ensuring prompt and accurate fulfillment.

Regulatory Compliance

• Stay updated on current regulations by the Kenya Pharmacy & Poisons Board and ensure strict adherence.
• Maintain proper documentation and assist in regulatory inspections and audits.

Quality Assurance

• Implement quality assurance processes to guarantee the safety and effectiveness of pharmaceutical products.
• Conduct periodic audits to maintain compliance with internal and external quality standards.

Team Collaboration

• Partner with the proprietors and other team members to optimize business goals and enhance client satisfaction.
• Provide insights and recommendations to improve pharmacy operations.

Qualifications and Requirements

• Diploma or Degree in Pharmaceutical Technology from an accredited institution.
• Active registration and licensure with the Kenya Pharmacy & Poisons Board is mandatory.
• Minimum of 3 years of professional experience in a healthcare or pharmacy setting.
• Strong communication and interpersonal skills for seamless interaction with clients and colleagues.
• High attention to detail with a commitment to accuracy in reporting, dispensing, and client records.
• Proven ability to deliver exceptional customer experiences and build strong client relationships.
• Proficiency in coordinating with procurement teams and meeting organizational KPIs.
• Knowledge of pharmaceutical regulations and industry best practices.