Vacancies at HR Fleek

Responsibilities:

• Respond promptly to customer inquiries via phone, and email in a professional and friendly manner.
• Identify and assess customer needs to achieve resolution and satisfaction.
• Coordinate shipments with an accurate follow-up of the necessary documents.
• Responsible for the order entry and follow-up of open orders.
• Process orders, returns, and exchanges efficiently and accurately.
• Maintain a comprehensive knowledge of company policies, procedures, and products/services.
• Escalate unresolved issues to the appropriate departments and follow up to ensure timely resolution.
• Collaborate with team members to improve overall customer service processes and standards.
• Keep detailed and accurate records of customer interactions, transactions, comments, and complaints.

Qualifications:

• Bachelor Degree/ Diploma or experience equivalence.
• Previous Customer Service Experience desired (ideally goods distribution).
• Excellent Communication skills both with colleagues and external customers.
• High attention to details and a desire to work faultlessly.
• Ability to work quickly through customer requests maintaining high quality standards.
• High resilience to work under pressure & the ability to multi-task.

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Responsibilities:

• Standardize and improve relevant financial processes and systems whilst ensuring the group accounting principles are adhered to.
• Help and support the business in achieving its targets, whilst ensuring compliance with its statutory and compliance obligations, including statutory accounting and tax issues.
• Execute broad accounting activities such as payroll reconciliations, AP, AR, prepayments, accruals, review fixed asset tables and depreciation postings, etc.
• Perform monthly, quarterly, annual closing activities.
• Responsible for Intercompany finance processes.
• Develop and implement accounting approaches ensuring compliance to local GAAP/business practices whilst adhering to the group accounting principles and financial control framework.
• Perform tax filings, and VAT returns.
• Work together with HQ Treasury and Consolidation department.
• Oversee timely and accurate billing and AR collections.
• Perform monthly, quarterly, annual financial and management reporting, including variance analysis vs. budgets/forecasts & previous years.
• Coordinate and support the budgeting/forecasting process in close collaboration with the Country Manager.
• Coordinate, support and follow up of the annual audit processes.
• Maintain and ensure strong internal controls.
• Perform Inventory management, inbound flow, set-up and adjustment of product forecast.
• Comply to existing Supply Chain procedures for planning and sourcing purposes.

Qualifications:

• Bachelor’s degree in Accounting, Finance, or a related field.
• Master’s degree is an added advantage.
• Must be a Certified Public Accountant (CPA) or equivalent qualification.
• At least 5 years work experience within goods distribution or related industry.
• Strong understanding of accounting principles and financial reporting standards.
• Proficiency in accounting software (e.g., QuickBooks, SAP).
• Excellent analytical and problem-solving skills.
• Strong communication and interpersonal skills.
• Attention to detail and accuracy.