Vacancies at Incourage

About the Claims Intern role

As a Claims Intern, you will play a key role in supporting our claims department. You will assist in processing claims, communicating with clients, and ensuring that our customers receive prompt and fair service. This is an excellent opportunity to gain hands-on experience in the insurance industry and develop your skills in a fast-paced, dynamic environment.

Key Responsibilities:

• Assist in the processing of insurance claims, ensuring accuracy and compliance with company policies.
• Communicate with clients to gather necessary information and provide updates on the status of their claims.
• Receiving, documenting & recording of incoming claims.
• Work closely with the claims team to analyze claims and verify the authenticity of claims submitted.
• Help in maintaining accurate and up-to-date records of all claims.
• Support the team in resolving any issues or discrepancies related to claims.
• Provide general administrative support to the claims department.

Qualifications:

• Currently pursuing or recently completed a degree in Insurance, Business, Finance, or a related field.
• Previous internship or work experience in a claims role is desirable.
• Strong attention to detail and ability to work with accuracy.
• Excellent communication and interpersonal skills.
• Ability to work well in a team and handle multiple tasks simultaneously.
• Basic knowledge of insurance principles is an advantage.
• Proficient in Microsoft Office applications (Word, Excel, Outlook) and Google Workspace.

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About the Claims Assistant Role

• This role involves filing and processing claims into the company's system, gathering and organizing files for audits and corresponding with insured individuals about obtaining the information necessary to file claims correctly.
• The job holder is expected to demonstrate commitment and loyalty and perform all duties in accordance with the organization’s office routines and procedures, keeping in mind the overall business objectives.
• The successful candidate will be required to start ASAP.

Duties and Responsibilities

• Receive and process new applications for claims and handle customer service issues.
• Review incoming claims to determine whether they are admissible based on the terms of the insurance policy as per the underwriter.
• Verify the claims documents and submit them to the underwriters ASAP.
• Communicate with the insured regarding claim status updates, payment schedules, and other relevant information.
• Prepare detailed reports summarizing claims activity for internal use by management that are required on a monthly basis or as otherwise advised.
• Maintain claim databases, including information about claim status, payouts, and related details.
• Fill in the Incourage daily claims CRM system promptly and carefully.
• Ensure proper documentation and timely processing of all claims.
• Confirm all claims and refunds in cases of cash in lieu and update accordingly .
• Maintain proper filing of claim documents.
• Ensure compliance with all regulations.
• Any other duty that may be allocated by management from time to time.

Requirements for the role

• Bachelor's degree in a relevant field.
• At least 1 year of experience in a claims role.
• Knowledge of insurance principles, regulatory requirements, policies, and procedures is essential. This includes understanding different types of insurance coverage.
• Proficiency in computer applications such as Microsoft Office (Word, Excel) and Google Workspace is necessary. 
• Strong verbal and written communication skills are vital for interacting with clients, colleagues, and insurance providers. The ability to explain complex insurance terms and procedures clearly is important.
• Being able to prioritize tasks, manage time effectively, and keep track of deadlines is important to ensure timely claim processing.
• Strong problem-solving skills are necessary to identify solutions and ensure customer satisfaction.
• Attention to detail in processing insurance claims.