Vacancies at KCB Bank Kenya

KEY RESPONSIBILITIES

• Lead and direct a staff team of Senior HR Advisors OR work as a standalone HR professional for own HR area.
• Acts as the primary HR reference contact for staff and line management and proactively support the delivery of HR Processes.
• Spearhead and champion organization design and change in liaison with line management, develop win-win and business aligned structural /staff changes.
• Lead, manage and execute the performance management framework for own HR area (annual performance cycle and activities, reviews, appraisal, moderation, performance improvement programs, managing non-performance).
• In liaison with the Resourcing Department, develop and execute manpower plans, recruitment and selection.
• In liaison with the HR Learning, Development and Talent Department identify and develop training interventions to bridge staff skill and business competency gaps, drive and sustain the Talent Management strategy and plans (identify, develop and retain talent, designs succession plans for key talent and critical roles.
• In liaison with the Employee Relations and Wellness Department, develop and sustain an enabling work environment for staff, implements staff recognition, disciplinary and grievance handling policies and procedures for own HR area.
• In liaison with the Reward and Policy Department, develop performance-oriented reward and incentive propositions for staff.
• Develops, manages and or maintains relationships with INTERNAL / EXTERNAL customers/stakeholders/supplies relating to own HR Area: Staff, Heads of Department, Line Managers, Functional Directors, Regional Managers, and Branch Managers.
• Maintain accurate and consistent data, records and statistics relating to own HR area.

Experience & Proficiencies

 For the above position, the successful applicant should have the following: -

• Have a Bachelor’s Degree from a recognized university. 
• At least one professional certification from the list - Certificate /Diploma/ Higher Diploma in Post Graduate Diploma in HR General or a specific area of HR.
• 8 years’ relevant work experience.
• 6 years as a Human Resource Business Partner with experience in: 
• Manpower Planning, Recruitment and Selection. 
• Performance Management.
• Organization Structure.
• People Management.
• Job Evaluation.
• Ability to liaise with all levels of management and subject matter experts across the industry and within the organization to drive adoption of HR initiatives & projects.
• Exceptional knowledge of Labour and Employment Laws and HR Regulatory Guidelines.

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KEY RESPONSIBILITIES:

• Define the API product strategy and roadmap with a value proposition for eCommerce partners.
• Identify, establish, and nurture strategic partnerships with eCommerce customers/ platforms, and other stakeholders to expand their usage of open API solutions.
• Facilitate business & technical onboarding of ecommerce partners, ensuring their integrations go live within SLA. 
• Engage cross-functional teams in developing innovative eCommerce offerings, utilizing open API architecture.
• Collaborate with stakeholders to prioritize features and enhancements to improve service efficiency.
• Work closely with the compliance and risk management teams to ensure that all open API initiatives adhere to regulatory requirements and industry standards.
• Implement robust risk mitigation strategies to safeguard the integrity and security of financial data.
• Monitor and drive the financial performance of open API initiatives, tracking key performance indicators (KPIs) and ensuring profitability and sustainability of ecommerce partnerships.

The successful candidate should have the following:

• A Bachelor's degree from a recognized University
• Relevant courses and certifications e.g. courses in restful APIs, API design, Shopify, WooCommerce, PCI, eCommerce, software development, Web 3 and other similar courses is a 
• Professional qualification in  courses or certifications in APIs or software development is an added advantage
• A minimum three (3) years of relevant experience including in API ecommerce partnerships, project/product management, financial products/services sales
• Familiarity with agile development methodologies, software development, DevOps practices, cloud technologies, Integrations and open APIs

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KEY RESPONSIBILITIES

• Development and execution of holistic brand plans for the assigned business units, clearly articulating a breadth of thinking across all marketing disciplines.
• Work closely with the unit heads, product development teams, sales teams and other internal key stakeholders to support the achievement of the business objectives.
• Develop briefs for campaigns in line with the business and brand objectives.
• Work with partner agencies and suppliers to ensure timely execution of projects and campaigns with the aim of achieving the business and brand objectives.
• Regular performance tracking and compilation of reports on each branding/marketing activity that is circulated to the respective stakeholders.
• Coordinate partner agencies and suppliers to execute product activations for the products effectively within set timelines.
• Monitor assigned budgets and reconciling the same monthly with Finance whilst ensuring quality relationship management with branding service providers for own area.
• Monitor assigned budgets and reconciling the same monthly with Finance.
• Utilize research reports such as Brand Tracker, Usage and Attitude surveys and product specific surveys to inform and develop marketing plans.
• Track and analyze assigned product performance through sales numbers and value, monthly Share of Voice (SOV) and monthly competitor advertising and industry trends and utilize to prepare monthly reports with recommendations to line manager.
• Build effective and meaningful relationships internally and externally in a bid to grow brand affinity and brand value of business areas

MINIMUM POSITION QUALIFICATION REQUIREMENT

Academic & Professional

Education 

• Bachelors Degree Marketing, Advertising or Business Management. RQ

Professional Qualifications

• CIM AA     
• Masters Degree MBA AA

Experience

Total Minimum No of Years Experience Required 

• 4 years 

Detail Minimum No of Years Need Type[2]

• Brand Management 4 ES
• Portfolio Management 3 ES
• Managing teams 1 ES
• Agency Management 3 DE
• Planning and organizing experience with working proficiency in Project Management skills 3 ES
• Presentation Skills 3 ES

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Key Responsibilities:

• Analyzing enterprise specifics - Facilitate the identification and analysis of the Bank’s business drivers to deliver enterprise business, information, technical and solution architecture requirements.
• Solution Design – End-to-end solution & architecture design for assigned projects and initiatives and ensuring solution design alignment between stakeholders before implementation.
• Analyzing and documenting requirements - Elicit business requirements using interviews, analysis, requirements workshops, surveys, site visits, business process descriptions, use cases, scenarios, business analysis, task and workflow analysis. 
• Setting the collaboration framework- Liaise with the business subject matter experts in the development of clear roadmaps of business solutions.
• Analyzing the technology environment - Provide an analysis to determine best path for solving business problems/opportunities that may include process improvement vis a vis information technology systems enhancement.
• Controlling solution development - Participate in solution developments to ensure technical (as documented in solution designs) and business requirements are adhered to. Any valid deviations should be documented exceptions for tracking and remediation of technical debt. 
• Supporting project management- Provide architectural oversight of projects and ensure that requirements are in alignment with business strategies and business architecture roadmap/framework.
• Leverage’s business capabilities as a platform for illustrating the link between business needs with decisions to their technology, solution, business and information architecture efforts
• Translate strategic initiatives into delivery-focused change initiatives, while translating business processes and issues into effective conceptual and logical models.
• Build and maintain repository for deliverables, methodologies, and business development documents
• Ability to independently facilitate discussions with groups of diverse stakeholders and manage the flow of conversation while driving to meet business objectives.
• Ability to independently manage conflict among diverse cross portfolio stakeholders related to competing interests and requirements. Able to help stakeholders objectively examine real needs versus wants and ways to collaborate to achieve win/win resolutions.
• Develop and guide adoption of design patterns with a view of standardizing solution components built for the enterprise
• Participate, guide and support quality assurance team in planning and execution of performance testing and other non-functional tests
• Lead in all round capacity management for current and future solutions

The Person

For the above position, the successful applicant should have the following:

• Bachelor’s degree in computer science, Computer Engineering, Information Technology, or a related field of study
• Professional Qualifications’, TOGAF, ITIL Foundation, Design Thinking, and Innovation (One or more certification).
• Project Management/ Scrum Certifications; PRINCE II/PMP/MSP/SMC/CSM/PMI-ACP
• 7+ years of progressive experience in Information Technology
• Experience in at least two IT disciplines such as (business architecture, application architecture, application development, middleware, microservices and Service Oriented Architecture) 
• Experience in Database management systems.
• Prior working experience with a formal enterprise architecture framework 
• Exposure to multiple, diverse technologies, cloud computing and containerization.
• Excellent understanding of software delivery processes, (DevOps) and methodologies (i.e. waterfall, agile, hybrid)
• Exceptional interpersonal skills, including teamwork, facilitation, and negotiation.
• Excellent planning and organizational skills with ability to breakdown complex items to actionable elements
• Knowledge of all components of holistic enterprise architecture
• Familiarity with graphical modeling approaches, tools, and model repositories
• Ability to balance the long-term ("big picture") and short-term implications on individual components and projects.
• Ability to liaise with all levels of management and subject matter experts across the industry and within the organization to drive adoption of solution Architecture.
• Highly developed soft skills, such as listening, empathy, and the ability to adjust communication style based on the audience.

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JOB PURPOSE

The Bancassurance Sales Representative will be responsible for the management of the day-to-day insurance business at the assigned branches by providing quick, seamless, timely, efficient and responsive service to customers .

KEY RESPONSIBILITIES:

• Achieve sales targets (both Insurance and Retail) in accordance with the budgets provided; Deliver exceptional sales performance by identifying and meeting customer needs through selling & cross selling of General and Life insurance products.
• Retention of customers within the assigned portfolio – Ensure retention ratio of 85%.
• Drive the Life Partnership and ensure that set sales budgets are met.
• Provide pipeline data as requested. Monitor own sales performance on a daily, weekly, and monthly basis and provide results to the Sales Managers.
• Own customer queries and complaints around insurance products and resolve in a timely manner.  Escalate any unresolved queries to the Line Manager or the Head Office Bancassurance team.
• Ensure accuracy of each application and all other customer documents. Accountable for the accuracy and quality of each application and supporting documents completed and submitted. 
• Ensure all claims are reported to Head office Bancassurance team as guided while providing timely feedback to the clients. Assist the client to attach relevant documentation and have claim forms well completed.
• Ensure premiums are collected strictly as per the credit control policy. 
• Conduct Branch staff training on Bancassurance products.
• Ensure compliance to the Group’s policies in delivering day-to-day business expectations.

ACADEMIC QALIFICATION 

•  Bachelor's degree in insurance, Actuarial Science, Marketing or Business Related from a Recognized Higher Learning Institution 
• Professional Certification, Degreen in Insurance. Diploma in Insurance or master's degree will be an added advantage

WORK EXPERIENCE 

• One (1) Year experience in Bancassurance, General or Life Insurance sales 
• Six (6) Months experience in a customer facing role or relationship Management.
• Knowledge of Insurance Products

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JOB DESCRIPTION

• Systems support including but not limited to availability, performance and reliability all on-premise IT systems infrastructure.
• Infrastructure optimization of IT infrastructure to ensure optimal infrastructure performance.
• Administration duties including Windows Active Directory object maintenance, troubleshooting and repair tasks on Active Directory, Windows Servers, Domain Controllers, DNS, user authentication and other operational systems as needed.
• Administration of Redhat Linux servers, troubleshooting and optimization.
• Implementation of tools to aid in improving operation efficiencies in monitoring and infrastructure management.
• Automation of routine tasks.
• Administration of Virtualized environments including VMware and Redhat Virtualization platforms.
• Service Quality Management by ensuring systems Infrastructure platforms perform within or exceed KPIs, ensure ability of the system to support specific forms of traffic, and to support end user experience. The same should be tracked using SLAs.
• Service Quality Management: Ensure IT and Infrastructure platforms perform within or exceed KPIs, ensure ability of the system to support specific forms of traffic, and to support end user experience. The same should be tracked using SLAs.
• Resolve faults on systems deployed for IT infrastructure.
• Implementation of security best practice including patch management of operating systems with Redhat Satellite, Microsoft SCCM or any tool approved by the organization.

The Person

For the above position, the successful applicant should have the following: 

• A bachelor’s degree in STEM, ICT related field or Electrical Engineering.
• Professional Qualifications in VMware (VCP), Storage certification, Microsoft Professional certification in systems.
• RedHat Certification (RHCE, RHCSA) is an added advantage. 
• At least 3 years' work experience in a similar role. 
• At least 3 years’ experience in Operating Systems Administration in Linux and Windows.
• At least 3 years’ experience in Storage Administration 
• At least 3 years’ experience in Virtualization administration on VMware and RedHat.
• At least 2 years’ experience in Automation and Configuration Management.