Vacancies at KCB Bank Kenya

KEY RESPONSIBILITIES

• Evaluates and reviews all incidents and requests assigned for eventual resolution.
• Maintains resolution traction of system core functionality issues like in Loans module.
• Evaluates the Loans reports with a view to correcting exceptions using the embedded BSO tools.
• Ensures any emergent core issues are escalated and tracked appropriately,
• In liaison with Financial Reporting unit, perform analyses of any ad-hoc General Ledger mismatch exceptions.
• Analyzes and resolves all T24 2nd Level Requests duly assigned to the team.
• Works with the change stakeholders to ensure requisite core banking parameters are inputted in T24, after a change promotion.
• In liaison with other IT BSO team members, ensure the Account Statements repository is optimally functional.
• Works collaboratively with the business units and project teams on any core banking issues requiring cross-functional collaboration.

MINIMUM POSITION QUALIFICATION REQUIREMENTS 

Particulars  Detail Specific Field or Qualification   Need Type4 

Education 

• Bachelor’s degree  Any IT related      RQ 

Professional   Qualifications  

• ITIL or any IT related     RQ 
• Master’s degree Any IT or Business related   AA 

Total Minimum No of Years Experience Required 

• 3 Years

Detail Minimum No of Years Need Type5

• Experience Area 1 – T24 Core Banking Systems      3 ES 
• Experience Area 2 – Credit Operations(AA, LD)     2 ES 
• Experience Area 3 – IT Projects    2  ES 
• Experience Area 4 – Quality Assurance   2 ES 
• Experience Area 5 – Emerging banking Technologies   (e.g. Mobile, Internet, Agency Banking)   2  DE 

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KEY RESPONSIBILITIES:

Acquisition, Designing and Implementation.

• Design, deployment, implementation and support of all KCB Group Microsoft SharePoint platform and integration to other Microsoft products
• Design, implementation, configuration and administration of high availability, business continuity, disaster recovery and site resilience framework for the SharePoint Platform and Microsoft SQL servers.
• Design, deployment, implementation and support systems that provide the tools for automating documentation and work practices e.g. Power Apps

Strategic Systems planning and management

• Collaborate with other IT staff to ensure smooth, secure and reliable operation of software and systems for fulfilling business objectives and processes.
• Research and make positive advocacy on the adoption of new innovative technologies.
• Create and maintain documentation as it relates to system configuration, mapping, and processes.
• Develop, implement and adhere to regular systems maintenance policies and procedures, including change request mechanisms and update schedules to ensure optimum uptime and service availability
• Conduct research on business systems products to justify recommendations and to support purchasing efforts

Systems Operations Management

• Support to enhance internal communication and collaboration.
  • SharePoint On premise, SharePoint-Online and related workflows
  • Intranet
  • Microsoft Power Apps, Power Automate, Power BI, Copilot
  • On premise data gateway

Systems Monitoring

• Monitoring and supporting the availability of core SharePoint infrastructure including the Database servers as well as other banking systems and provide reports to the stakeholders.

The Person

For the above position, the successful applicant should have the following: 

• BSC. Computer Science(Bsc CS), Bachelor of Business Information Technology (BBIT), Bachelor of Science in Information Technology (Bsc IT). 
• Professional qualification/certification in 
• MCTS /MCITP. 
• Microsoft SharePoint / Office 365 Certification
• Microsoft Power Platform Certification is desired. 
• SQL DBA is an added advantage. 
• 5 years’ work experience in IT, with at least: -
• 3 years’ experience in IT Banking Systems Implementation & Capabilities. 
• 3 years’ experience in Hardware and Software. 
• 2 years’ Knowledge of WAN & LAN design, implementation and monitoring is desired. 
• 2 Years’ experience in Agile Methodology Skills is desired. 
• 2 Years' experience customer services is desired.
• 2 Years' knowledge of Network Security Implementation and Design is desired.
• 2 years' knowledge of application of the organization products, services and policy. 
• 3 years' knowledge of relevant industry

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Job Description

• Work closely with business SMEs and product analysts to understand and document functional and non-functional requirements.
• Conducts the requirements elicitation, analysis, validation, and verification, ensuring that requirement statements are complete, consistent, concise, comprehensible, traceable, feasible, unambiguous, and verifiable.
• Work closely with solution architects and other business/product/techno-functional SMEs to perform low level solution, process and product designs and participate in solution architecture and design reviews.
• Work with the partners and internal development teams to implement modules & product configurations and customizations in systems and applications as per functional and technical specifications.
• Participate in the development and reviews of test scripts and scenarios for all test types and test levels to ensure accuracy, coverage, and conformity to requirements. Job Description Document
• Participates and support business teams in the execution system testing, acceptance and regression tests, and post deployment sanity tests and pilot to ensure that the delivered solution meets the business objectives.
• Promote proper release planning, guaranteeing adherence to business needs and priorities and keep stakeholders constantly up-to-date on progress;
• Manage requirements traceability information and track requirements status throughout the project.
• Manage business relationships with different business functions and stake holders and contributes towards prioritization of initiatives based on business needs and requirements.
• Review the current deployment approach and evaluate / propose / expose opportunities for enhancing the deployment model for new and existing solutions.

The Person

For the above position, the successful applicant should have the following: 

• Bachelor’s degree in computer science, Computer Engineering, Information Technology, or a related field of study. 
• Professional qualification/certification in ITIL Foundation, Certified Business Analysis Professional (CBAP), TOGAF Certification is an Added Advantage. 
• 3 years’ Progressive work experience in Information Technology; 
• 3 years’ experience in IT Banking Systems Implementation & Capabilities. 
• 2 years’ experience in Business analysis and architecture.
• 2 years’ experience in IT Projects. 
• 2 Years’ experience in Emerging Technologies (e.g. Mobile, Internet Banking, Cloud, Microservices etc) is desired. 
• 2 Years' experience customer services is desired.
• 2 Years' experience in working in a fast-paced agile environment is desired. 

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KEY RESPONSIBILITIES:

• Develop scalable, high-performing automation bots KCB RPA delivery methodology in accordance with standard RPA design principles, KCB group policies, conventions, and best practices.
• Perform code and release management using GIT, CI/CD and DevOps processes with automated unit tests and code coverage for application codebases.
• Analyse new process automation candidates, quickly assessing feasibility and accurately estimate development effort.
•  Work closely with stakeholders to gather, analyze, and refine automation requirements, ensuring solutions align with business needs. 
•  Conduct thorough testing, debugging, and troubleshooting of automation solutions to ensure accuracy, reliability, and performance. 
• Follow best practices in automation governance, security, compliance, and change management to maintain a stable and secure RPA environment.
• Develop solutions using UiPath on premise as well as cloud automations with an understanding of cloud technologies (such as Azure or AWS) and integrations with bank systems.

MINIMUM POSITION QUALIFICATION REQUIREMENTS

Academic & Professional

• Education     Bachelor’s Degree    BSC. Computer Science(Bsc CS), Bachelor of Business Information Technology(BBIT), Bachelor of Science in Information Technology (Bsc IT)    RQ

Professional Qualifications    

• ITIL, High level programming languages Java,C#, RPA certifications UiPath, Power Automate DE
• Master’s Degree    Any MSc or MBA    AA

Experience

Total Minimum No of Years of Experience Required

• 3 years

Detail    Minimum No of Years    Need Type[2]

• Banking Systems    3    DE
• RPA development    3    DE
• Agile development    2    DE
• Analytics & Enterprise reporting    2    DE
• Emerging Technologies (e.g.AI, Machine learning, Chat bots) 1    DE