Vacancies at KCB Bank Kenya

Job Purpose:

Reporting to Senior Manager Solutions Architecture, the job holder will be responsible for developing solution designs and specifications, reviews, recommendations and analysis of their impact on the overall business goals and outcomes. The holder of this position leverages their profound knowledge of available technologies to recommend the best solution according to the documented requirements and existing environment. The key deliverable of this role is to provide a set of technological solutions and the strategy of their implementation while minimizing technical debt.

 Key Responsibilities:

• Analyzing enterprise specifics - Facilitate the identification and analysis of the bank’s business drivers to deliver enterprise business, information, technical and solution architecture requirements. 
• Analyzing and documenting requirements - Elicit business requirements using interviews, analysis, requirements workshops, surveys, site visits, business process descriptions, use cases, scenarios, business analysis, task and workflow analysis.  
• Driving the Adoption of Emerging Technologies -  Spearheading the integration of new technologies by managing and overseeing Proof of Concepts (POCs) to evaluate their viability and potential for broader implementation.
• of business solutions.
• Analyzing the technology environment - Provide an analysis to determine best path for solving business problems/opportunities that may include process improvement vis a vis information technology systems enhancement.
• Optimizing Runtime Environments - Collaborating with support teams to identify and resolve performance issues through Root Cause Analysis (RCA) and providing solutions to minimize runtime inefficiencies.
• Developing and Enhancing Architecture Standards - Creating and refining architectural guidelines that ensure the effective application and deployment of technology, optimizing both system performance and scalability.
• Controlling solution development - Participate in solution developments to ensure technical and business requirements are adhered to and any exceptions are documented for tracking and remediation of technical debt. 
• Supporting project delivery - Provide architectural oversight of projects and ensure that requirements are in alignment with business strategies and business architecture roadmap/framework
• Leverage’s business capabilities as a platform for illustrating the link between business needs with decisions to their technology, solution, business and information architecture efforts
• Translates strategic initiatives into delivery-focused change initiatives, while translating business processes and issues into effective conceptual and logical models.
• Build and maintain repository for deliverables, methodologies, and business development documents 
• Designing and Specifying Solutions - Creating detailed and comprehensive solution designs and technical specifications that align with business goals and technological requirements.
• Managing Solution Development and Technical Debt - Effectively managing the development of solutions, while separately addressing and resolving accumulated technical debt. Both tasks are essential and distinct components of this role.
• Develop and guide adoption of design patterns with a view of standardizing solution components built for the enterprise
• Participate, guide and support quality assurance team in planning and execution of performance testing and other non-functional tests
• Lead in all round capacity management for current and future solutions

Academic & Professional Qualifications

• Bachelor’s degree in computer science, Computer Engineering, Information Technology, or a related field (Required).
• Professional certifications such as CBAP, TOGAF, ITIL Foundation, or Design Thinking & Innovation (Added Advantage).
• Project Management / Agile certifications including PRINCE II, PMP, MSP, SMC, CSM, or PMI-ACP (Added Advantage).
• Cloud certifications in AWS, Azure, or GCP at Solutions Architect level (Added Advantage).

Professional Experience

• Minimum 7 years’ progressive experience in Information Technology, with at a total of 5 years across two or more IT disciplines such as: (Required)
  • Solution or application architecture
  • Application or middleware development
  • Microservices development 
• 4+ years’ experience with Database Management Systems (Desired).
• 3+ years’ experience in the following are desired:
  • Working with enterprise architecture frameworks
  • Exposure to diverse technologies, including cloud computing and containerization
  • Software delivery methodologies (DevOps, Agile, Waterfall, Hybrid)
  • Planning, organizing, and breaking down complex tasks into actionable items
  • Interpersonal skills including teamwork, facilitation, negotiation, and stakeholder engagement
  • Applying holistic enterprise architecture concepts and using graphical modeling tools
  • Balancing strategic (long-term) and tactical (short-term) project needs
  • Adapting communication styles and demonstrating empathy, active listening, and collaboration across all levels

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KEY RESPONSIBILITIES: 

• Managing and leading customer relations, both corporate and Retail.
• Shari’ah compliant product sales and other cross sales of other basket products as per targets
• Liaison with Relationship teams and Retail Branch network to grow the business
• Risk Management to mitigate losses e.g. Frauds and revenue leakages.
• Training and development of direct reports and Business bankers across the branch network
• Proper Documentation and administrations of Shari’ah compliant portfolios, Managing PAR as per set targets.
• Participate in inter and intra departmental meetings 
• Providing general support to the other Colleagues as and when required
• Work with Branch managers to ensure that branch colleagues can manage queries and complaints and get them resolved in a timely manner.
• Active participation to ensure the team is achieving the desired targets.
• Lead generation and conversion to achieve annual budgets.
• Relationship deepening for high net worth, Retail and Corporate Clients
• Manage strategic Alliances and Sahl Ecosystems engagements.

MINIMUM POSITION QUALIFICATION REQUIREMENTS
Academic & Professional

• Education Bachelor’s degree    RQ
• Professional Qualifications    Islamic Banking Certification    AA     
• Masters Degree    Strategic Management    AA     
   

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Key Responsibilities

• Management of training, development & performance for the IT digital Channels support team comprising of system admins and operators maintaining the banks digital channels systems and responsible for 24/7 support. 
• Develop and maintain processes and procedures for the support and maintenance of the bank's Digital channels systems. Develop and maintain the bank's technical documentation and procedures for support. 
• Development of and adherence to service level agreements with the digital channels users and management of SLAs with service providers/vendors of these systems. 
• Evaluation of technologies and implementation of digital channels solutions as per the bank’s strategies for delivery of business products and services. 
• Tracking of customer queries/complaints and implementation of initiatives to address key digital channels issues identified. 
• Provision of timely and accurate management information to all users on the digital channels systems. 
• Maintenance of accurate and updated system configuration and documentation for all the digital channels systems and ensure that constant review and versioning is done. 
• Implement appropriate security protocols and controls with respect to digital channels. 
• The holder will be expected to use tools to provide capacity and performance reports on all digital services and lead implementation of remedial actions for any adverse findings. 
• Management of project resources, schedule, costs, stakeholders, and the application development lifecycle for all Digital Channels support initiatives.

The Person

For the above position, the successful applicant should have the following:

• A Bachelor’s degree in IT, BBIT, Computer Science or Technology Related.
• 8 years’ Technology experience.
• 5 years’ experience in Digital Channels Applications & Integrations.
• 5 years’ experience working with Databases such as Oracle, MySQL, MS SQL, Mongo DB.
• 3 years’ experience in IT Support Team Leadership.
• 3 years’ experience in IT Applications Development, Business Analysis or Quality Assurance.
• 3 years’ experience in Linux Systems Administration.

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KEY RESPONSIBILITIES

• Provide day today system support to users and support during month end activities providing resolution to system related issues. 
• Responsible for monitoring, improvement and fault handling of integration services within Oracle fusion finance and supply chain modules as well as Develop custom extensions on oracle OCI for functionalities not available out of box. 
• Using available tools, build reports, smart dashboards and decision models for various use cases as required based on data in the data warehouse and other sources. 
• Provide Oracle Fusion functional support for finance and supply chain modules. This includes issue resolution, implementation on new functionality, configurations, user and role management among others. 
• Training of users on systems and dashboards to drive optimum system usage and operational efficiency. 
• Collaborate with users to gather requirement, designing, test and deployment of user solutions. 
• Represent finance in Agile tribes and ensure finance requirements are integrated in solution designs. 
• Champion digital transformation in finance and supply chain teams

MINIMUM POSITION REQUIREMENTS:

The preferred candidate should meet the below minimum criteria:

• Hold a Bachelor's degree from a recognized university
• Professional qualifications in Oracle cloud certification, data science &/or BI
• Have a minimum of 3 years' work experience in Oracle ERP system administration, including experience in the following specific areas:
  • business systems integration
  • use of data analytic tools e.g. EDWH, SQL, SAP BI, etc.
  • managing varied stakeholders as well as capacity building and user support.