Vacancies at KCB Bank Kenya

KEY RESPONSIBILITIES:

Product Strategy & Lifecycle Management

• Define and execute the Retail product strategy in alignment with overall business objectives.
• Provide oversight of the end-to-end product lifecycle, from ideation to commercialization and retirement.
• Ensure products remain competitive, compliant, and responsive to evolving customer needs.

Research, Analysis & Innovation

• Lead market research, competitor analysis, and customer insights to inform product strategy.
• Identify innovation opportunities to reimagine customer engagement and enhance product relevance.
• Pilot new concepts and technologies to validate market potential and scalability.

Product Development & Commercialization

• Oversee the design, testing, and launch of new products and enhancements.
• Ensure effective go-to-market strategies, pricing, and positioning to drive adoption.
• Monitor performance of products post-launch and recommend refinements to maximize value.

Stakeholder Engagement & Collaboration

• Collaborate with internal teams (Digital, Marketing, Operations, Risk, Compliance, Legal) to deliver product initiatives.
• Build external partnerships with fintechs, industry players, and regulators to support product development.
• Promote cross-functional alignment to ensure timely and effective execution.

Governance, Risk & Compliance

• Ensure all products adhere to regulatory requirements, internal policies, and risk frameworks.
• Monitor emerging risks across the product portfolio and implement mitigation measures.
• Provide reporting and insights to senior leadership on product performance, risks, and opportunities.

Leadership & Capability Development

• Lead, mentor, and develop the Product Management team to strengthen execution capability.
• Foster a culture of innovation, accountability, and customer focus within the product function.
• Build capacity for continuous improvement and best practice adoption in product management.

MINIMUM POSITION QUALIFICATION REQUIREMENTS

Academic & Professional

• Education     Bachelors Degree    Any    RQ
• Professional Qualifications    -    AA
• Masters Degree    -    AA

Experience

Total Minimum No of Years Experience Required

• 10years

Detail    Minimum No of Years    Need Type[2]

• Sales    6    ES
• Stakeholder Management    4    ES
• Strategic Planning    4    RQ
• Team Management    4    RQ
• Product development    2    AA
• Project Management    2    AA

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KEY RESPONSIBILITIES:

• Provides strategic leadership by defining and executing the Personal Banking strategy in alignment with Retail and corporate goals to drive sustainable business growth.
• Oversees product and service management to ensure offerings remain competitive, compliant, and customer-focused while promoting digital innovation.
• Achieving sales and profitability targets through customer acquisition, retention, and delivery of superior service experiences.
• Ensures strong risk and compliance management by adhering to regulatory standards and maintaining sound credit and operational controls.
• Leading and developing the Personal Banking team, fostering a high-performance culture, and engaging stakeholders to strengthen partnerships and results.

DAILY RESPONSIBILITIES:

• Define and execute the Personal Banking strategy in alignment with overall Retail and corporate objectives.
• Drive business growth by expanding market share, deepening customer relationships, and optimizing product offerings.
• Monitor market trends and competitor activities to position Personal Banking as a leading provider of consumer financial services.
• Oversee development, enhancement, and delivery of personal banking products and services to meet customer needs.
• Ensure products remain competitive, compliant, and aligned with customer value propositions.
• Promote digital adoption and innovation in service channels to enhance customer experience.
• Lead sales initiatives to deliver revenue targets and profitability for the Personal Banking portfolio.
• Drive customer acquisition, retention, and cross-selling opportunities.
• Champion superior service standards to ensure consistent, high-quality customer experiences.
• Ensure compliance with regulatory requirements, internal policies, and risk management frameworks.
• Oversee credit and operational risk management within the Personal Banking portfolio.
• Implement proactive measures to safeguard the bank’s reputation and financial integrity.
• Provide leadership, guidance, and development opportunities to the Personal Banking team.
• Build a performance-driven culture that fosters accountability and collaboration.
• Engage with internal and external stakeholders to strengthen partnerships and deliver sustainable results.

MINIMUM POSITION QUALIFICATION REQUIREMENTS

Academic & Professional

• Education     Bachelor’s Degree    Business or any relevant degree    RQ
• Professional Qualifications    Project management or business field    AA
• Master’s Degree    Business Administration    AA

Experience

• Total Minimum No of Years Experience Required    10 years

Detail    Minimum No of Years    Need Type[2]

• Experience Area 1 (Sales)    8    ES
• Experience Area 1 Credit    8    ES
• Experience Area 2 (Banking Operations    6    ES
• Experience Area 3 (Relationship management)    8    ES
• Customer Service    8    ES

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Key Responsibilities:

• Lead and direct a staff team of Senior HR Advisors OR work as a standalone HR professional for own HR area.
• Acts as the primary HR reference contact for staff and line management and proactively support the delivery of HR Processes.
• Spearhead and champion organisation design and change in liaison with line management, develop win-win and business aligned structural /staff changes.
• Lead, manage and execute the performance management framework for own HR area (annual performance cycle and activities, reviews, appraisal, moderation, performance improvement programs, managing non-performance).
• In liaison with the Resourcing Department, develop and execute manpower plans, recruitment and selection.
• In liaison with the HR Learning, Development and Talent Department identify and develop training interventions to bridge staff skill and business competency gaps, drive and sustain the Talent Management strategy and plans (identify, develop and retain talent, designs succession plans for key talent and critical roles.
• In liaison with the Employee Relations and Wellness Department, develop and sustain an enabling work environment for staff, implements staff recognition, disciplinary and grievance handling policies and procedures for own HR area.
• In liaison with the Reward and Policy Department, develop performance oriented reward and incentive propositions for staff.
• Develops, manages and or maintains relationships with INTERNAL / EXTERNAL customers/stakeholders/supplies relating to own HR Area: Staff, Heads of Department, Line Managers, Functional Directors, Regional Managers, and Branch Managers.
• Maintain accurate and consistent data, records and statistics relating to own HR area.

The Person:

For the above position, the ideal candidate should meet the following requirements:

• Hold a bachelor’s degree in human resource management or a related field; a master’s degree in the same will be an added advantage.
• Possess a recognized professional certification in Human Resource Management.
• Have at least 10 years of experience in Human Resource, with a minimum of 7 years as a HR Business Partner, including demonstrated management experience in the following areas:
  • Organizational structure design
  • Manpower planning, recruitment, and selection
  • Performance management
  • Job evaluation
  • People management
  • Project management

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KEY RESPONSIBILITIES

• Develop and execute comprehensive strategies to create new business opportunities for the Group in collaboration with senior management to accelerate revenue growth and build sustainable business.
• Responsible for growth of market share, while retaining existing client base.
• Prepare and make relevant returns to the Fiduciary Committee of the Bank and Regulators- RBA and CMA- Ensure that all the relevant returns are made to the regulators as stipulated by the Acts. (i.e. RBA Acts and Regulations and CMA Act and Regulations). And all other regulations.
• Oversee the provision and development of trustee services in line with industry’s best practices 
• Ensure KCB Trustee Services operates in a cost-effective manner by proposing an annual budget for revenues and cost framework for activities.
• Responsible for growth of market share, while retaining existing client base 
• Establish guidelines to interact with service providers including custodians, administrators, banks, actuaries and auditors among others by KCB Trustee Services staff.
• Establish satisfactory risk framework, governance matrix and control procedures for business in compliance with regulatory authorities and compliance procedures.
• Establish a governing code of conduct, based on the CFA code of ethics for KCB Trustee employees and ensure the rules are observed Ensure filing of returns to regulators is done on a timely manner.
• Motivate and develop KCB Trustee Services staff through capacity building to ensure competence, high professional standards and productivity.

Academic and Professional Qualifications

• Minimum bachelor's degree in relevant discipline
• Trustee Development program of Kenya Certification
• CISI Certification
• CFA Certification
• Master's degree in business or related field is desirable.

At least 10 years of relevant working experience.

Detail  Minimum No of Years[1] 

• Trustee Services Management 8
• Portfolio Development & Management Strategies 8
• Banking Operations & Banking Operating Systems 5
• Capital & Money Markets instruments and transactions     5
• Risk Management 5
• Leadership Team Management 5
• Business Development/ Relationship Management 5