Vacancies at M-Gas

About the Job

• To support the organization, realize its strategic intent on customer Service through effectively signing up new customers’ as well as servicing the signed-up ones with the LPG cylinders filled with gas.
• The role will also entail support to the customer service by understanding issues raised by customers as well as answering any complaints raised by the customers.
• To offer technological support on the right use and maintenance of the smart meters during and after installation.

Duties & Responsibilities

• Responsible for signing up/enrolling new customers to use LPG gas and other accessories offered by the company in their houses, preferably in the kitchen area.
• Verify customer identification by checking original documents. Call back on the telephone line to confirm the phone number.
• Satisfactorily take the customer through the contract ahead of installation
• Request the customer to re-arrange the house in readiness for the cooking solution taking ventilation into consideration.
• Perform the task of signing up customer, installation, battery change and cylinder change as well as any other task as may be assigned by the team leader from time to time.
• Responsible for giving honest feedback to operations on any consumer complaints.
• Responsible for the safe keeping of the support resources provided by the company to ensure smooth operations in the field (Phones, PPEs and Merchandize)
• Responsible for effectively communicating to the customers on any information that will make the experience of the customer good.
• Responsible for managing the delivery process as stipulated by the organization and use of the required technology.
• Responsible for managing the route adherence to support operations optimization by guiding the logistics on the locations for the new customers.
• In charge of the volume per sales area and increasing consumption of the Customers assigned/ allocated to them
• In charge of the customer service by communicating correctly any messages intended to our customers.
• Resolving customers delivery concerns and escalating all matters to the responsible persons
• Plays a role in giving vital information to the organization around the competitors activities
• Manages and maintains all the customers’ accounts in each area.
• Responsible for taking care of the LPG gas Cylinders and the accessories on the vehicle (TUKs, Motor Bikes, Canters, etc.).
• Responsible for prompt Replenishment of cylinders that are near depletion LPG and exchanging of used batteries with charged batteries at the customers premises – Efficient and timely delivery of orders including new payments.
• Providing feedback from the customer on any issues arising on time.
• Execute any other duties as may be assigned by management from time to time.
• Form 4 Certificate, Sales qualification, College education and at least 2 years working in sales and customer service role.
•  Valid Driving License with appropriate NTSA

Personal Attributes

• Form 4 Certificate, Sales qualification, College education and at least 2 years working in sales and customer service role.
• Valid Driving License with appropriate NTSA

Academic Qualifications

• Form 4 Certificate  
• certification of basic computer packages 

Skill Qualifications

• Have more than 2 years experience riding a motorcycle 
• Communication Skills    
• Sales, customer acquisition and Customer Support

go to method of application »

About the Job

To support the organization, realize its strategic intent on customer Service through effectively signing up new customers’ as well as servicing the signed-up ones with the LPG cylinders filled with gas.

The role will also entail support to the customer service by understanding issues raised by customers as well as answering any complaints raised by the customers.
To offer technological support on the right use and maintenance of the smart meters during and after installation.

Duties & Responsibilities

• Responsible forsigning up /enrolling new customers to use LPG gas and accessories offered by the company in their houses, preferably in the kitchen area
• Verify customer identification by checking original documents. Call back on the telephone line to confirm the phone number.
• Satisfactorily take the customer through the contract ahead of installation
• Request the customer to rearrange the house in readiness for the cooking solution taking ventilation into consideration.
• Ensure the customer/user is present at the time of installation.
• Perform the task of signing up customer, installation, battery change and cylinder change as well as any other task as may be assigned by the team leader from time to time.
• Responsible for giving honest feedback to operations on any consumer complaints.
• Responsible for the safe keeping of the support resources provided by the company to ensure smooth operations in the field (Phones, PPEs and Merchandize)
• Responsible for effectively communicating to the customers on any information that will make the experience of the customer good.
• Responsible for managing the delivery process as stipulated by the organization and use of the required technology.
• Responsible for managing the route adherence to support operations optimization by guiding the logistics on the locations for the new customers.
• In charge of the volume per sales area and increasing consumption of the customers assigned/ allocated to them
• In charge of the customer service by communicating correctly any messages intended to our customers.
• Resolving customers delivery concerns and escalating all matters to the responsible persons
• Plays a role in giving vital information to the organization around the competitors activities.
• Manages and maintains all the customers’ accounts in each area.
• Responsible for taking care of the LPG gas Cylinders and the accessories on the vehicle (TUKs, Motor Bikes, Canters, etc.).
• Responsible for prompt Replenishment of cylinders that are near depletion LPG and exchanging of used batteries with charged batteries at the customers premises – Efficient and timely delivery of orders including new placements.

Personal Attributes

• Integrity, Honesty, Commitment to Company goals
• Individual initiative good communication skills on the telephone and in- person
• Friendly and helpful interpersonal style
• Ability to stay calm when customers are stressed or upset.
• Attention to detail.
• Fluent in English and Kiswahil?

Academic Qualifications

• Bachelor's degree is required  

Skill Qualifications

• Sales, customer acquisition and Customer Support   
• Communication Skills

go to method of application »

About the Job

Technology support on the right use and maintenance of the smart meters during and after installation. The role is also responsible to the efficient use of the company vehicles in such a manner that the company  assets are optimized.

Duties & Responsibilities

• Responsible for taking care of the LPG gas Cylinders and the accessories on the vehicle (TUKs, Motor Bikes, Canters, etc.).
• Responsible for Replenishment of used LPG on time.
• Responsible for the safe keeping of the support resources provided by the company to ensure smooth operations in the field (Phones, PPEs and Merchandize)
• Responsible for efficient and timely delivery of the orders to the intended customers. Orders are categorized into Cylinders that are near depletion or new placements.
• Responsible for managing the delivery process as stipulated by the organization and use of the required technology.
•   Responsible for managing the vehicle by economically and safely driving to the required destinations and according to designated routes.
•  Responsible for managing the vehicle by economically and safely driving to the required destinations and according to designated routes.

Personal Attributes

• Integrity’, Honesty, Commitment to Company goals
• Individual initiative, good communication skills on the telephone and in-person
• Friendly and helpful interpersonal style
• Ability to stay calm when customers are stressed or upset.
• Attention to detail.??

Academic Qualifications

• Form 4 Certificate 

Skill Qualifications

• Motorbike Riding
• Clearly see road Sign at a a distance of 20M 
• Possess A2 Endorsment