Vacancies at M-KOPA Solar

Role Overview 

The Senior Global Employee Relations Specialist is a strategic partner responsible for managing complex employee relations issues, developing and implementing employee relations strategies, and ensuring compliance with employment laws and company policies across multiple African countries and the UK. This senior-level role requires advanced expertise in conflict resolution, policy development, and employee engagement to foster a positive and productive workplace environment. 

Experience with Permanent FTEs and FT Contractors is desirable.

Key Responsibilities 

Complex Employee Relations Management 

• Address and resolve high-level and complex employee relations issues, including sensitive complaints, disputes, and grievances. 
• Lead thorough and impartial investigations into serious employee complaints, including harassment, discrimination, and misconduct, documenting findings, and recommending appropriate actions. 
• Provide strategic advice to senior management on complex employee relations matters, including performance management, disciplinary actions, and legal compliance. 

Policy Development and Strategy Implementation 

• Lead the development and refinement of employee relations policies and procedures, ensuring alignment with best practices and legal requirements across all operating markets. 
• Develop and implement strategies to improve employee relations and foster a positive organisational culture. 
• Regularly review and update policies and procedures to reflect changes in laws, regulations, and organisational needs. 

Leadership and Mentorship 

• As SME provide guidance, coaching and training to other members of the People team, sharing expertise and best practices. 
• Design and deliver advanced training programs for managers on complex employee relations issues, legal compliance, and effective conflict resolution techniques. 

Legal and Regulatory Compliance 

• Oversee compliance with employment laws, regulations, and industry standards across all operating markets, ensuring that all ER practices and procedures meet legal requirements. 
• Identify potential risks related to employee relations issues and develop proactive measures to mitigate these risks. 

Reporting and Analysis 

• Analyse trends and data related to employee relations issues to identify root causes, track resolution effectiveness, and recommend improvements. 
• Generate detailed reports for senior management on employee relations trends, key issues, and strategic initiatives. 

Employee Engagement and Communication 

• Develop and implement initiatives to enhance employee engagement, satisfaction, and retention. 
• Act as a liaison between employees and management, facilitating effective communication and ensuring that employee voices are heard. 

Labour Relations 

• Lead Labour Relations at M-KOPA, including the design and implementation of HR policies and procedures aligned with business plans and company objectives. 
• Support the process of negotiating collective agreements as applicable and interpret related labour legislations. 
• Develop and maintain positive relationships with labour unions and negotiate Collective Bargaining Agreements (CBAs) in collaboration with senior management as applicable. 

  Qualifications and Experience 

• Bachelor's degree in Human Resources, Business Administration, Psychology, or a related field. A Master's degree or HR certification is preferred. 
• Demonstrable experience in a specialist role heavily focused on employee relations and/or employment law work. 
• Strong background and understanding of employment laws, labour relations, and HR best practices across Europe/Africa. 
• Demonstrated experience in conducting workplace investigations and resolving complex employee relations issues. 

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We are looking for a HR Shared Services Specialist to join our People Team, contributing to operational excellence as we continue to scale and drive digital and financial inclusion across our markets.

The Shared Services team plays a vital role in streamlining processes, enhancing efficiency, and providing high-quality support for all human resources functions. This includes data management, employee services, and fostering best practices to elevate organizational performance.

As a key member of the Shared Services team, you will play a pivotal role in driving operational excellence within the People team. You will focus on streamlining HR processes, enabling employee relations, and delivering high-quality support across various HR functions.

By collaborating on shared services projects and implementing best practices, you will help create seamless and efficient experiences for employees while contributing to the overall success of the organization.

About Us

• At M-KOPA, the Shared Services team is at the heart of driving operational excellence within the People team. This team ensures the smooth execution of HR processes, focusing on improving efficiency and delivering exceptional support across all human resources functions. From enabling employee relations and shaping policy development to managing onboarding and offboarding processes, Shared Services plays a vital role in enhancing the employee experience.
• Joining this team means being part of a group that values collaboration and innovation, consistently working to implement best practices that elevate organizational performance. Guided by M-KOPA’s values of Progress, Humility, and Excellence, the Shared Services team is dedicated to creating seamless processes that empower employees and contribute to the company’s mission of driving digital and financial inclusion.
• If you are passionate about optimizing HR operations and thrive in a collaborative environment, this role offers the perfect opportunity to make a meaningful impact.

For Hybrid/On-site roles:

This is a (hybrid) role, you would be working from our offices in (Nairobi, Accra, Lagos, Kampala or Johannesburg), partnering with a diverse group of employees from our different markets and locations across the UK, Europe and Africa. You will be reporting to the Head of Share Services.

Expertise

• The Shared Services team plays a crucial role in ensuring operational excellence within the People team. This team is dedicated to streamlining processes, improving efficiency, and delivering high-quality support for all human resources functions. Their responsibilities include data management, employee services, and implementing best practices that enhance overall organizational performance.
• The Shared Services team is dedicated to fostering seamless collaboration and effective communication, ensuring a smooth experience for both employees and the People team. This role encompasses key responsibilities such as policy development, providing support for local onboarding and offboarding processes, participating in Shared Services projects, and offering general HR administration support. To excel in this position, candidates should bring proven HR experience with a focus on shared services and business partnering, expertise in employee relations and policy development, strong analytical and problem-solving skills, exceptional collaboration and communication abilities, and, ideally, knowledge of global employment laws and regulations.
• If you thrive in a fast-paced, collaborative setting and are passionate about optimizing HR operations to enhance organizational success, this role is for you.