International Employee Relations Manager at M-KOPA Solar

Role Overview 

The Senior Global Employee Relations Specialist is a strategic partner responsible for managing complex employee relations issues, developing and implementing employee relations strategies, and ensuring compliance with employment laws and company policies across multiple African countries and the UK. This senior-level role requires advanced expertise in conflict resolution, policy development, and employee engagement to foster a positive and productive workplace environment. 

Experience with Permanent FTEs and FT Contractors is desirable.

Key Responsibilities 

Complex Employee Relations Management 

• Address and resolve high-level and complex employee relations issues, including sensitive complaints, disputes, and grievances. 
• Lead thorough and impartial investigations into serious employee complaints, including harassment, discrimination, and misconduct, documenting findings, and recommending appropriate actions. 
• Provide strategic advice to senior management on complex employee relations matters, including performance management, disciplinary actions, and legal compliance. 

Policy Development and Strategy Implementation 

• Lead the development and refinement of employee relations policies and procedures, ensuring alignment with best practices and legal requirements across all operating markets. 
• Develop and implement strategies to improve employee relations and foster a positive organisational culture. 
• Regularly review and update policies and procedures to reflect changes in laws, regulations, and organisational needs. 

Leadership and Mentorship 

• As SME provide guidance, coaching and training to other members of the People team, sharing expertise and best practices. 
• Design and deliver advanced training programs for managers on complex employee relations issues, legal compliance, and effective conflict resolution techniques. 

Legal and Regulatory Compliance 

• Oversee compliance with employment laws, regulations, and industry standards across all operating markets, ensuring that all ER practices and procedures meet legal requirements. 
• Identify potential risks related to employee relations issues and develop proactive measures to mitigate these risks. 

Reporting and Analysis 

• Analyse trends and data related to employee relations issues to identify root causes, track resolution effectiveness, and recommend improvements. 
• Generate detailed reports for senior management on employee relations trends, key issues, and strategic initiatives. 

Employee Engagement and Communication 

• Develop and implement initiatives to enhance employee engagement, satisfaction, and retention. 
• Act as a liaison between employees and management, facilitating effective communication and ensuring that employee voices are heard. 

Labour Relations 

• Lead Labour Relations at M-KOPA, including the design and implementation of HR policies and procedures aligned with business plans and company objectives. 
• Support the process of negotiating collective agreements as applicable and interpret related labour legislations. 
• Develop and maintain positive relationships with labour unions and negotiate Collective Bargaining Agreements (CBAs) in collaboration with senior management as applicable. 

  Qualifications and Experience 

• Bachelor's degree in Human Resources, Business Administration, Psychology, or a related field. A Master's degree or HR certification is preferred. 
• Demonstrable experience in a specialist role heavily focused on employee relations and/or employment law work. 
• Strong background and understanding of employment laws, labour relations, and HR best practices across Europe/Africa. 
• Demonstrated experience in conducting workplace investigations and resolving complex employee relations issues.