Vacancies at Marriott

JOB SUMMARY

• The Director of Human Resources will report directly to the property General Manager, with a dotted-line (functional) reporting relationship to the Regional Senior Director of Human Resources and will be an integral member of the property executive committee. As a member of the Human Resources organization, he/she contributes a high level of human resource generalist knowledge and expertise for a designated property. He/she will be accountable for talent acquisition, succession/workforce planning, performance management and development for property employees, using technology efficiently, and coaching/developing others to help influence and execute business objectives in the most efficient manner. He/she generally works with considerable independence, developing processes to accomplish objectives in alignment with broader business objectives. Additionally, he/she utilizes a Human Resource Business Plan aligned with property and brand strategies to deliver HR services that enable business success.

CANDIDATE PROFILE

Education and Experience

•  2-year degree from an accredited university in Human Resources, Business Administration, or related major; 4 years experience in the human resources, management operations, or related professional area.

OR

•  4-year bachelor's degree in Human Resources, Business Administration, or related major; 2 years experience in the human resources, management operations, or related professional area.

CORE WORK ACTIVITIES

Managing the Human Resources Strategy

•  Executes and follows-up on engagement survey related activities.
•  Champions and builds the talent management ranks in support of property and region diversity strategy.
•  Translates business priorities into property Human Resources strategies, plans and actions
•  Implements and sustains Human Resources initiatives at the property.
•  Coordinates the human capital review process at property(s) and leads succession planning activities on property and in the market, as appropriate.
•  Leads the assessment of property(s) leadership pipeline through the human capital review process and assists with follow-up.
•  Creates value through proactive approaches that will affect performance outcome or control cost.
•  Monitors effective use of myHR by property managers and employees.
•  Leads and participates in succession management and workforce planning.
•  Responsible for Human Resources strategy and execution.
•  Serves as key change manager for initiatives that have high employee impact.
•  Attends owners meetings as a member of the property executive committee and provides meaning or context to the Human Resources results (e.g., retention statistics, critical open positions, employee satisfaction, and training initiatives and results); and demonstrates an understanding of owner priorities.
•  Supervises one or more on-property Human Resources, as well as market-based Human Resources Specialist type resources where appropriate.

Managing Staffing and Recruitment Process

•  Analyzes open positions to balance the development of existing talent and business needs.
•  Serves as coach and expert facilitator of the selection and interviewing process.
•  Surfaces opportunities in work processes and staffing optimization.
•  Makes staffing decisions to manage the talent cadre and pipeline at the property.
•  Develops staffing strategy (in collaboration with hiring manager) relating to hiring practices; consults with hiring manager on compensation, benefits, etc.
•  Monitors sourcing process and outcomes of staffing process.
•  Ensures managers are competent in assessing and evaluating hourly staff.

Managing Employee Compensation Strategy

•  Remains current and knowledgeable in the internal and external compensation and work competitive environments.
•  Leads the planning of the hourly employee total compensation strategy.
•  Champions the communication and proper use of total compensation systems, tools, programs, policies, etc.
•  Participates in quarterly internal equity analysis; reviews internal equity reports and surface issues needing resolution.
•  Creates and implement s total compensation management packages/offers, particularly recognition and incentive programs directed towards property priorities.

Managing Staff Development Activities

•  Ensures completion of the duties and responsibilities of the properties’ Human Resources staff members, as outlined in applicable job description(s).
•  Ensures property Human Resources staff is properly trained in all employee-related human resource information to appropriately respond to property employees.
•  Serves as resource to property Human Resources staff on employee relations questions and issues.
•  Continually reinforces positive employee relations concepts.

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JOB SUMMARY

• Assists in leading the property’s segmented sales effort (e.g., group, transient, association, corporate, etc.) and assists in the implementation of the segment sales strategy and achieving segment revenue goals, property revenue goals and guest and employee satisfaction. Conducts all day-to-day activities related to the sales function with a focus on building long-term, value-based customer relationships that enable achievement of property sales objectives. Achieves personal booking goals.

CANDIDATE PROFILE

Education and Experience

•  2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major; 3 years experience in the sales and marketing or related professional area.

OR

•  4-year bachelor's degree in Business Administration, Marketing, Hotel and Restaurant Management, or related major; 1 year experience in the sales and marketing or related professional area.

CORE WORK ACTIVITIES

Developing & Executing Sales Strategies

•  Works with sales leader to ensure understanding of sales strategy and effective implementation of this strategy for the segment.
•  Assists in the development, implementation and sustaining of aggressive solicitation program focused on increasing business.
•  Works with management team to create and implement a sales plan addressing revenue, customers and the market for the segment led by the DOS.
•  Assists with the development and implementation of promotions, both internal and external.

Maximizing Revenue

•  Provides positive and aggressive leadership to ensure maximum revenue potential (e.g., sets example with personal booking goals).
•  Recommends booking goals for sales team members.

Managing Sales Activities

•  Approves space release for catering to maximize revenue (DOS, Group) in the absence of a Business Evaluation Manager.
•  Participates in sales calls with members of sales team to acquire new business and/or close on business.
•  Executes and supports the operational aspects of business booked (e.g., generating proposal, writing contract, customer correspondence).

Analyzing & Reporting on Sales and Financial Data

•  Analyzes market information by using sales systems and implements strategy to achieve property’s financial room and catering goals.
•  Assists Revenue Management with completing accurate six period projections.
•  Reviews sales and catering guest satisfaction results to identify areas of improvement.

Ensuring Exceptional Customer Service

•  Displays leadership in guest hospitality, exemplifies customer service and creates a positive example for guest relations.
•  Interacts with guests to obtain feedback on product quality and service levels.
•  Meets with guests during pre- and post-convention meetings to obtain feedback on quality of product (e.g., rooms, meeting facilities and equipment, food and beverage), service levels, execution against contract and overall satisfaction.
•  Empowers employees to provide excellent customer service.
•  Observes service behaviors of employees and provides feedback to individuals and/or managers.
•  Incorporates guest satisfaction as a component of department meetings with a focus on continuous improvement.
•  Ensures that a customer recognition program is in effect throughout Sales.
•  Executes and supports the company’s Customer Service Standards and property’s Brand Standards.
•  Participates in and practices daily service basics of the brand.
•  Executes exemplary customer service to drive customer satisfaction and loyalty by assisting the customer and ensuring their satisfaction before and during their program/event.
•  Serves the customer by understanding their needs and recommending the appropriate features and services that best meet their needs and exceed their expectations, while building a relationship and loyalty to the company.
•  Gains understanding of the property’s primary target customer and service expectations; serves the customer by understanding their business, business issues and concerns, to offer better business solution both prior to, and during the program/event.

Building Successful Relationships

•  Develops and manages relationships with key stakeholders, both internal and external.
•  Works collaboratively with off-property sales channels (e.g., Event Booking Center, Market Sales, GSO) to ensure the property needs are being achieved and the sales efforts are complementary, not duplicative.
•  Works with Human Resources, Engineering and Loss Prevention to ensure compliance with local, state and federal regulations and/or union requirements.
•  Attends customer events, trade shows and sales missions to maintain, build or develop key relationships with GSO Managers and customers.

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JOB SUMMARY

• Manages security/loss prevention operations on a daily basis. Areas of responsibilities include protection of property assets, employees, guests and property, accident and fire prevention and response. Ensures that all areas of the property are safe and secure. Maintains logs, certifications and documents required by law and Standard Operating Procedures. Strives to continually improve guest and employee satisfaction while maximizing the financial performance of the department.

CANDIDATE PROFILE

Education and Experience

•  High school diploma or GED; 4 years experience in the security/loss prevention or related professional area.

OR

•  2-year degree from an accredited university in Criminal Justice or related major; 2 years experience in the security/loss prevention or related professional area.

CORE WORK ACTIVITIES

Managing Security/Loss Prevention Operations

•  Assists in the development and implementation of emergency procedures.
•  Conducts investigation of all losses of property assets and refers to proper management for disposition.
•  Deploys security staff to effectively monitor and protect property assets.
•  Comply with all Corporate Loss Prevention safety and security management guidelines and procedures.
•  Conduct periodic patrols of entire property and parking areas.
•  Recognize success across areas of responsibility.
•  Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.
•  Identifies and makes recommendations for minimizing physical hazards and unsafe work practices.
•  Implements action plans to monitor and control risk.
•  Maintains required reports and documentation regarding patrols of property and parking areas.
•  Provides means for obtaining necessary medical attention on a timely basis.

Leading Security/Loss Prevention Teams

•  Attends pre- and post-convention and weekly forecast meetings to understand group needs and gather critical information to communicate to Loss Prevention officers.
•  Celebrates successes by publicly recognizing the contributions of team members.
•  Communicates the importance of safety procedures, detailing procedure codes, ensuring employee understanding of safety codes, monitoring processes and procedures related to safety.
•  Encourages and builds mutual trust, respect, and cooperation among team members.
•  Identifies the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.
•  Provides guidance and direction to subordinates, including setting performance standards and monitoring performance.
•  Provides personal assistance, medical attention, emotional support, or other personal care to others such as coworkers, customers, or patients.
•  Serves as a role model to demonstrate appropriate behaviors.
•  Solicits employee feedback, utilizes an "open door" policy and reviews employee satisfaction results to identify and address employee problems or concerns.
•  Strives to improve service performance.
•  Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.

Ensuring Exceptional Customer Service

•  Displays leadership in guest hospitality, exemplifies excellent customer service and creates a positive atmosphere for guest relations.
•  Empowers employees to provide excellent customer service.
•  Meet quality standards and customer expectations on a daily basis.
•  Incorporates guest safety and satisfaction as a component of departmental meetings with a focus on continuous improvement.

Conducting Human Resources Activities

•  Assists in minimizing cost of accident claims through aggressive claims management.
•  Brings issues to the attention of Human Resources as necessary.
•  Completes proper documentation and reports all employee accident and general liability incidents to Claims Reporting Service.
•  Conducts hourly employee performance appraisals according to Standard Operating Procedures.
•  Complete disciplinary procedures and documentation according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process.
•  Administer property policies fairly and consistently.
•  Maintain first aid and CPR certifications required for Loss Prevention officers.
•  Handles guest problems and complaints.
•  Identifies the educational needs of others, developing formal educational or training programs or classes, and teaching or instructing others.
•  Provides services that are above and beyond for customer satisfaction and retention.

Additional Responsibilities

•  Analyzes information and evaluating results to choose the best solution and solve problems.
•  Develops and maintains a working relationship with local law enforcement authorities.
•  Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner.
•  Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.

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Marriott International portfolio of brands includes both JW Marriott and Marriott Hotels.

Marriott Hotels, Marriott International’s flagship brand with more than 500 global locations, is advancing the art of hosting so that our guests can travel brilliantly. As a host with Marriott Hotels, you will help keep this promise by delivering premium choices, sophisticated style, and well-crafted details. With your skills and imagination, together we will innovate and reinvent the future of travel.

JW Marriott is part of Marriott International's luxury portfolio and consists of more than 80 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you’re happy, our guests will be happy. It’s as simple as that. Our hotels offer a work experience unlike any other, where you’ll be part of a community and enjoy a true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can really pursue your passions in a luxury environment. Treating guests exceptionally starts with the way we take care of our associates. That’s The JW Treatment