Vacancies at Mwananchi Credit Ltd

We are seeking a dynamic and results-driven Branch Manager for our Trade Center Branch – Nairobi. The successful candidates will be responsible for overseeing branch operations, managing staff, ensuring compliance, and driving growth through excellent customer service and strategic sales initiatives.

Key Responsibilities:

• Oversee daily branch operations and monitor staff performance
• Achieve sales targets and grow the branch’s customer base
• Ensure adherence to all regulatory, legal, and compliance requirements
• Handle customer escalations and maintain high service quality standards
• Prepare, review, and submit branch financial reports
• Implement strategies to improve branch efficiency and profitability

Must-Have Qualifications:

• Bachelor’s degree in Business, Finance, or a related field
• 3–5+ years’ experience in a microfinance or financial institution (preferred)
• Proven leadership or supervisory experience
• Strong understanding of financial products and customer relationship management
• Excellent communication, problem-solving, and decision-making skills

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We are seeking a dynamic and results-driven Branch Manager for our Trade Center Branch – Nairobi. The successful candidates will be responsible for overseeing branch operations, managing staff, ensuring compliance, and driving growth through excellent customer service and strategic sales initiatives.

Key Responsibilities:

• Oversee daily branch operations and monitor staff performance
• Achieve sales targets and grow the branch’s customer base
• Ensure adherence to all regulatory, legal, and compliance requirements
• Handle customer escalations and maintain high service quality standards
• Prepare, review, and submit branch financial reports
• Implement strategies to improve branch efficiency and profitability

Must-Have Qualifications:

• Bachelor’s degree in Business, Finance, or a related field
• 3–5+ years’ experience in a microfinance or financial institution (preferred)
• Proven leadership or supervisory experience
• Strong understanding of financial products and customer relationship management
• Excellent communication, problem-solving, and decision-making skills

go to method of application »

Key Responsibilities

 Business Growth and Client Acquisition

• Develop and execute business development strategies to achieve revenue and client acquisition targets.
• Identify potential clients through multiple channels and convert leads into active
• Expand the client portfolio through prospecting, referrals, and partnership networks.
• Meet monthly and quarterly revenue goals as per organizational targets.

Client Relationship Management

• Build and maintain long-term relationships with clients to enhance satisfaction and
• Identify opportunities for cross-selling and upselling across product lines.
• Resolve client concerns promptly and ensure an exceptional client experience.
• Strengthen customer loyalty through proactive engagement and personalized service.

Market Research and Product Development

• Conduct market and competitor analysis to identify emerging opportunities and industry
• Collaborate with management to design and develop innovative insurance products tailored to customer needs.
• Ensure product features, pricing, and positioning remain competitive and compliant.
• Support product launches and promotional campaigns to enhance market presence.

Team Leadership and Development

• Lead, mentor, and motivate the business development team to achieve performance goals.
• Conduct regular training sessions to enhance sales techniques and product knowledge. ● Set clear targets, monitor progress, and provide performance feedback.
• Promote a high-performance culture focused on teamwork, accountability, and results.

Partnerships and Stakeholder Engagement

• Build and manage relationships with strategic partners, brokers, and corporate clients.
• Represent the company at industry forums, trade fairs, and networking events.
• Drive business collaboration and identify opportunities for strategic alliances.

Compliance and Reporting

• Ensure full compliance with IRA (Insurance Regulatory Authority) regulations and company policies.
• Monitor licensing requirements and renewals for the team and the business line.
• Prepare and submit regular performance, sales, and compliance reports to
• Maintain accurate records of all business transactions and client interactions.

Qualifications and Experience

Education:

• Bachelor’s degree in Business Administration, Marketing, Finance, or a related field.
• Professional certification in Insurance (AIIK, ACII, or equivalent) is required.
• Master’s degree or training in Strategic Management or Leadership is an added

Experience:

• Minimum of 7–10 years of progressive experience in business development, sales, or insurance management.
• Proven experience leading teams and managing large client portfolios in the financial or insurance sector.