Branch Manager- Voi at Mwananchi Credit Ltd

We are seeking a dynamic and results-driven Branch Manager for our Trade Center Branch – Nairobi. The successful candidates will be responsible for overseeing branch operations, managing staff, ensuring compliance, and driving growth through excellent customer service and strategic sales initiatives.

Key Responsibilities:

• Oversee daily branch operations and monitor staff performance
• Achieve sales targets and grow the branch’s customer base
• Ensure adherence to all regulatory, legal, and compliance requirements
• Handle customer escalations and maintain high service quality standards
• Prepare, review, and submit branch financial reports
• Implement strategies to improve branch efficiency and profitability

Must-Have Qualifications:

• Bachelor’s degree in Business, Finance, or a related field
• 3–5+ years’ experience in a microfinance or financial institution (preferred)
• Proven leadership or supervisory experience
• Strong understanding of financial products and customer relationship management
• Excellent communication, problem-solving, and decision-making skills