Vacancies at NCBA Group

Job Purpose Statement

The Manager, Server and Storage is responsible for evaluating, implementing, and supporting IT infrastructure in alignment with the Bank’s strategic vision. This role ensures infrastructure availability for business continuity and oversees data centre operations in accordance with service level agreements (SLAs). The position also supports virtual environments, backup/restoration processes, business continuity planning (BCP), and SAN storage infrastructure. Collaboration with the Information Security team is essential to implement policies and procedures that enhance server/storage efficiency, capacity management, and performance controls.

Key Accountabilities (Duties and Responsibilities)

Server Infrastructure (20%)

• Management of the physical and virtual infrastructure, including VMware and Hyper-V, running multiple OS platforms.
• Server hardware support and maintenance in collaboration with selected partners and vendors.
• Implementation of High Availability setups and Disaster Recovery (DR) for bank systems.
• Management of projects related to enterprise infrastructure.
• Management of enterprise applications that relate to the daily operations of the bank.
• Serve as an escalation point and/or backup for end-user issues.
• Management of documentation – SOPs, inventory, and architecture diagrams.

2. Storage, Backup and Recovery Infrastructure (20%)

• Implement the Storage, Backup and Recovery strategy in line with the Business Strategy.
• Operationalise plans, design, and implement Storage, Backup, and Recovery projects in accordance with the Bank's requirements.
• Support the Storage, Backup, and Recovery architectural framework applicable throughout the organisation.
• Evaluate and test new Storage, Backup, and Recovery technology to support new products and services.
• Collaborate with personnel and contractors regarding maintenance, support, and upgrades performed on the Bank's infrastructure.
• Create strong relationships at the regional/global level within the IT community to leverage resources/solutions for local requirements.
• Monitor capacity and performance of the group-wide server and storage infrastructure to ensure optimum efficiency.
• Plan for capacity, performance, and service availability of all servers and storage in line with business needs. Work with application/project teams and third-party partners to plan, design, and implement new infrastructure to meet the existing and growing needs of the business.
• Ensure proper change management, i.e., all changes are done in a controlled process and environment with appropriate documentation.

Security and Compliance (20%)

• Implement server and storage security policies and controls following Bank's requirements.
• Review configurations and schedule patch rollouts to ensure that any vulnerabilities are addressed.
• Ensure compliance with regulatory policies.

Business Continuity Planning (20%)

• Assist in the development of a Business Continuity Plan utilising server and storage technology.
• Support and participate in formulating and executing detailed Disaster Recovery plans for the Bank.
• Liaise with partners (where applicable) for the deployment of the BCP.
• Liaise with other internal IT/business units for maintenance and deployment of the BCP.
• Invoke and revoke disaster recovery of all systems.

 Learning and Growth (20%)

• Train and mentor colleagues in the department.
• Provide leadership and direction to colleagues attached to the unit.
• Documentation.
• Actively seek to learn, grow, and stay abreast of current developments/trends in relevant technical/professional knowledge areas.
• Lead by example and inspire others to follow.

Job Specifications

Academic Qualifications

• Bachelor’s degree in Computer Science or related IT field.

Professional Qualifications

• ITIL, MCSE, Server & Storage Administration training (or equivalent).

Experience

• Minimum 5 years’ relevant experience.

Technical Competencies

• Knowledge of change management tools and processes (versioning, defect tracking, release management).
• Functional and technical expertise in enterprise systems platforms, including multi-country implementation, support, integration, and development/customisation.

Behavioural Competencies

• Proactive and innovative in addressing user and business IT needs.
• Passionate about IT and business.
• Results-oriented and achievement-driven.
• Resilient and able to work under pressure.
• Goal-driven, receptive to new ideas, and adaptable to change.
• Self-reliant with strong networking and relationship-building skills.
• Leadership, team-building, and mentoring abilities.
• Excellent interpersonal, written, and verbal communication skills.
• Able to operate in a multicultural environment.
• Proactive initiator, able to identify and act on opportunities.

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Job Purpose Statement

The IT Strategy & Value Specialist is responsible for supporting enterprise-wide IT strategy formulation, investment analysis, and benefits realization. This role acts as a strategic advisor and pre-project analyst — translating ideas into compelling business cases, financial models, and outcome projections that guide executive decision-making. The role also tracks benefits realization of approved initiatives, ensuring alignment between IT investments and customer-centric value creation.

This role focuses on harnessing market intelligence, data analytics, and modern storytelling techniques — including video and visual dashboards — to communicate strategic insights and support executive engagement, thereby contributing to the overall success of the IT business planning function.

Key Accountabilities (Duties and Responsibilities)

Strategic Planning Support 30%

• Evaluate IT proposals and business cases, providing insight on feasibility, financial return, and strategic alignment. Collaborate with stakeholders to shape initiatives before they advance to project execution. Present insights to senior leadership and ICT governance forums.

Performance Measurement & Value Realization 30%

• Define KPIs, dashboards, and benefit tracking models for IT initiatives. Track post-implementation performance, linking delivery outcomes to original business case assumptions. Deliver executive reporting to show return on technology investments.

Market Trends & Research Intelligence 20%

• Continuously analyse trends in technology, financial services, and customer behaviour. Produce regular briefs and forecasts to inform IT strategy and foster a forward-looking, customer-obsessed approach.

Data Storytelling & Visualization 10%

• Build executive-ready presentations and dashboards using tools like Power BI and Tableau. Use video and digital storytelling to communicate complex insights effectively and persuasively.

Stakeholder & Strategic Engagement 10%

• Engage cross-functional teams including Finance, Strategy, and Business Leadership to ensure alignment of IT investments. Influence enterprise priorities with evidence-backed recommendations.

Job Specifications

Academic:

• Bachelor’s degree in information technology, Business Administration, or a related field. Certification or training in ITIL, Lean, Six Sigma, or project management methodologies is desirable.

Professional:

• 2–4 years of experience in technology strategy, business analysis, enterprise planning or performance management within the financial services sector. Proficiency in analytics platforms (Power BI, Tableau, Excel) and business case modeling.

Desired Skills:

• Financial modeling (NPV, ROI, Payback)
• Market research and trend analysis
• Stakeholder engagement and executive presentation
• Data storytelling and video presentation skills
• Strong writing and synthesis skills.

Technical Competencies

• IT Service Management (ITSM): Expertise in frameworks like ITIL and COBIT.
• Performance Monitoring: Proficient in using tools to track IT performance, analyze trends, and create insightful dashboards and reports.
• Data Analysis: Skilled in data manipulation, trend analysis, and creating clear reports using tools like Excel or other analytics software.
• IT Infrastructure: Basic understanding of core IT infrastructure components.
• Automation: Proficiency in scripting languages (e.g., Python, PowerShell) to automate tasks and improve efficiency.
• Project Management: Familiarity with Agile and Waterfall methodologies for managing IT delivery projects.

Supporting Competencies

• Process Improvement: Knowledge of Lean and Six Sigma for optimizing IT service delivery.
• IT Security: Awareness of fundamental IT security principles to ensure secure service delivery.
• Vendor Management: Expertise in managing vendor relationships and ensuring adherence to SLAs.

Behavioral Competencies

• Communication and Stakeholder Management: Excellent communication skills (written and verbal) to effectively communicate with technical teams, business stakeholders, and management. Ability to build strong relationships and manage expectations.
• Problem-Solving and Analytical Skills: Strong analytical and problem-solving skills to identify and resolve performance issues.
• Business Acumen: Understanding of business processes and how IT services support business objectives.
• Continuous Learning: A commitment to staying up to date with the latest IT trends and technologies