Vacancies at Old Mutual Kenya

Job Description

The Unit Manager will oversee a unit where he/she will be responsible for attracting, recruiting, and retaining sales agents to deliver the set insurance sales revenue targets. The role is on a contractual basis and reports to the Retail Business Manager

KEY TASKS AND RESPONSIBILITIES

• Delivery of business plan targets including Revenue, Persistency and Business Mix
• Recruitment and retention of Agents
• Effective monitoring and evaluation of agents in their respective units
• Setting out relevant plans and daily activity work schedule for the unit
• Ensure agents have the necessary support systems to assist them deliver their budgets
• Implementing training programs to support skill development and competence.
• Opening new markets
• Advise the business on opportunities/threats that are presented by such activities.
• Enforcement of performance management processes as specified by the business
• To uphold the brand image and ensure compliance with all internal as well as external regulations

SKILLS AND COMPETENCIES

• Excellent Communication skills
• Strong Negotiation skills
• Emphatic Listener
• Able to Plan and organize meetings and activities for the Unit
• Able to build and bond together a team
• Must have leadership ability and Sales and Marketing skills
• Market intelligence and business development skills
• Able to handle and resolve Conflicts
• Time Management Skills

QUALIFICATIONS, KNOWLEDGE & EXPERIENCE

• A Degree/diploma in a business-related course
• Must have at least 3 years’ sales experience in the insurance or financial services sector
• 2 years’ experience as a Unit/Agency Manager in insurance or financial sector will be an added advantage
• Must have a COP Certificate
• Must have current IRA license
• A successful track record of selling in the financial services sector, teaching or any other relevant profession
• Demonstrable insurance sales experience as a tied agent
• Knowledge of legislation governing insurance in Kenya
• Proficient in the use of Microsoft office suite and packages

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Job Description

• Champion sales and utilization of Transaction Banking and eBanking solutions as the preferred delivery channels in the bank. Initiate strategies and products which will ensure growth of Non-Funded Income (NFI) and cheap liabilities.
• Co-ordinate Sales initiatives with the Relationship Managers/Officers/team leader sales of the bank and provide support in growing liabilities and transactional business.
• Co-ordinate with customer experience team to offer exceptional customer service to customers. Liaise with operations to ensure smooth running of Transaction Banking products.
• Continuously advise the bank on the new industry developments on the Transaction Banking and eBanking.

Business Development & Liquidity Management

• Work closely with MSME, SME and Community RMs, IB RMs, Business Banking and Retail Banking relationship team on fully embedding Transaction Banking solutions into the customer business.
• Co-ordinate Sales, Product Management, Customer Service and Operations to ensure client satisfaction.
• Responsible and accountable for product revenue realization.
• Become the Customers trusted advisor for the delivery of the e-Banking and Transaction banking solutions.
• Advise the bank management on any new developments in the eBanking and Transaction Banking front to keep pace with competition.
• Drive and deliver exceptional sales performance by identifying and meeting customer needs through selling & cross selling of Specific Transaction Banking Products & Services.
• Identify cross–sell opportunities when making customer contact so as to maximize the customer value from each interaction.
• Champion product and sales activities to drive business growth.

Business Planning and Strategy

• Support in the development and execution of strategic client plans and drive the implementation of client plans.
• Develop and prepare standard proposals and presentations for banking services that will be pitched to potential clients.
• Liaise with the bank developers and partners to continuously promote and design competitive products for the bank.
• Become the point of reference for clients and bank on the Transaction Banking initiatives.
• Implement e-banking and Transaction Banking product solutions to clients, of varying size and complexity.
• Assess and recommend pricing guidelines for Online Banking and Transaction Banking products to ensure that we remain competitive and at the same time increase overall revenue collection.
• Provide MIS and metrics on progress of deals managed and provide input to management on customers implementation progress and issues, for discussion with Relationships Managers

Service Management

• Implement eBanking and Transaction banking product solutions to clients, of varying size and complexity.
• Either through own initiative, or teams, be a pro-active member of the department, working to reduce implementation cycle time.
• Co-ordinate resolution of Transaction Banking related problems within the agreed TAT.
• Become the point of reference for clients and bank on the Transaction Banking initiatives.
• Provide MIS and metrics on progress of deals managed and provide input to management on customer implementation progress, and issues, for discussion with Sales Managers, and Relationship Managers.
• Offer product training to staff across the bank.

Cost Containment

• Ensure Return on Equity is achieved for all facilities advanced to clients by driving to achieve agreed share of wallet (SOW) for Transaction Banking products.
• Ensure our Cost of Funds are effectively managed by pursuing and retaining cheap liabilities through utilization of Transaction Banking products.
• Ensure prudent use of bank resources such as taxis and during customer events such as lunches.