Vacancies at Rafiki Microfinance Bank

Purpose of the Job
To lead the development and execution of strategies that enhance the bank’s information security posture. 

Reports to:
Head of IT 

Key Responsibilities

• Develop and implement information security policies, standards, and a comprehensive security strategy.
• Conduct risk assessments, gap analysis, and business impact analysis to manage and mitigate security risks.
• Lead the information security incident management program, focusing on prevention, detection, and response to security breaches.
• Serve as an internal consultant, advising on appropriate security controls and staying current on new technologies and regulations.
• Create and coordinate a bank-wide information security awareness program.
• Establish and maintain security policies, foster collaboration with vendors and auditors, and deliver critical security performance insights to executive leadership.
• Support the BCP team in preparing and aligning the bank’s disaster recovery plan with industry best practices.
• Provide timely support and resolution for IT system user issues.

Knowledge: Skills and Experience required for this Role  

• Bachelor’s Degree in Computer Science, Information Technology, Management Information Systems or a related area 
• 7 to 8 years working experience in an Information Security Role 
• Professional information security certification 
• Interpersonal skills 
• Organization skills 
• Confidentiality  
• Integrity 
• Analytical skills.   
• Systems knowledge 

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Purpose of the Job: 

We are looking to hire a Senior IT Officer to provide end-user support, manage IT projects, and maintain the bank’s IT infrastructure. This role is responsible for ensuring the smooth, secure, and uninterrupted operation of all core banking systems, meeting established service level agreements (SLAs).

Job Description 

• Resolve IT system queries and problems within the agreed-upon turnaround time (TAT) and provide technical support to end-users.
• Install, configure, and maintain computer hardware, operating systems, and applications.
• Perform preventive maintenance, regular system updates, and backups.
• Manage and monitor the network infrastructure (LAN, WAN, VPN) and troubleshoot performance issues.
• Implement security protocols to protect against cyber threats and manage databases to ensure data integrity and availability.
• Perform regular backup and recovery operations.
• Participate in IT projects, ensuring their timely and successful completion.
• Coordinate with third parties and vendors for IT-related tasks and procurement.
• Perform end-of-day (EOD), end-of-month (EOM), and end-of-year (EOY) procedures.
• Collaborate with other departments to leverage technology for business enhancement.
• Provide technical support for the core banking software and other bank applications.
• Ensure high availability and performance of servers, network systems, and other IT infrastructure.

Knowledge; Skills and Experience required for this Role  

• Bachelor’s Degree in Information Technology, Computer Science, or a related field.
• 5-7 years of work experience, with a focus on server administration, virtualization, and cloud services.
• Strong troubleshooting skills and high level of integrity.
• Relevant certifications (e.g., Oracle Database Administration, CCNA, CompTIA Network+, Azure Administrator, ITIL) are an advantage.
• Excellent interpersonal skills and a commitment to confidentiality.