Senior Officer - IT at Rafiki Microfinance Bank

Purpose of the Job: 

We are looking to hire a Senior IT Officer to provide end-user support, manage IT projects, and maintain the bank’s IT infrastructure. This role is responsible for ensuring the smooth, secure, and uninterrupted operation of all core banking systems, meeting established service level agreements (SLAs).

Job Description 

• Resolve IT system queries and problems within the agreed-upon turnaround time (TAT) and provide technical support to end-users.
• Install, configure, and maintain computer hardware, operating systems, and applications.
• Perform preventive maintenance, regular system updates, and backups.
• Manage and monitor the network infrastructure (LAN, WAN, VPN) and troubleshoot performance issues.
• Implement security protocols to protect against cyber threats and manage databases to ensure data integrity and availability.
• Perform regular backup and recovery operations.
• Participate in IT projects, ensuring their timely and successful completion.
• Coordinate with third parties and vendors for IT-related tasks and procurement.
• Perform end-of-day (EOD), end-of-month (EOM), and end-of-year (EOY) procedures.
• Collaborate with other departments to leverage technology for business enhancement.
• Provide technical support for the core banking software and other bank applications.
• Ensure high availability and performance of servers, network systems, and other IT infrastructure.

Knowledge; Skills and Experience required for this Role  

• Bachelor’s Degree in Information Technology, Computer Science, or a related field.
• 5-7 years of work experience, with a focus on server administration, virtualization, and cloud services.
• Strong troubleshooting skills and high level of integrity.
• Relevant certifications (e.g., Oracle Database Administration, CCNA, CompTIA Network+, Azure Administrator, ITIL) are an advantage.
• Excellent interpersonal skills and a commitment to confidentiality.