Vacancies at Rafiki Microfinance Bank

Job Purpose

Provides overall leadership to the Special Assets & DRU function to maintain quality loan book in line with bank’s strategic plan, policy and procedures.

Duties and Responsibilities:

• Implement business development strategy to grow liabilities and assets at branch level Formulate and oversee implementation of internal policies and procedures relating to debt recovery
• Develop a tracker for monitoring debt recovery actions as per departmental strategy.
• Provide guidance, mentoring, coaching and support on debt collection.
• Ensure optimum performance of external agencies and legal partners assisting in debt recovery process.
• Develop annual plans and budgets for the department.
• Develop and oversee implementation of debt recovery initiatives in line with the bank’s strategy.
• Provide leadership to the special Assets and Debt Recovery team to ensure optimum performance.
• Review performance of direct reports in line with Talent and Organization Development policy.
• Optimize write-backs from the Non-performing book.
• Recommend write-offs of Non-Performing Loan accounts to the Board Credit Committee as per Central Bank of Kenya Regulations.
• Ensure compliance with both internal and external regulatory requirements.
• Develop a training program to ensure continuous learning of new debt recovery techniques.
• Any other official duties assigned from time to time.

Key Competencies, Skills, Qualifications and Experience required for this Role

• Bachelor’s degree in Law, Social science or Business related Field
• Professional qualification in banking such as AKIB, ACIB, certified Credit management, CPA, ACCA will be a distinct advantage
• Master degree in business or related field will be an added advantage
• 9-10 Years working experience in the Credit/Debt recovery department 6 of which must be in senior management
• Strong people management skills, interpersonal and analytical skills
• Networking skills
• Attention to details
• Relationship Management
• Negotiation skills
• Problem solving skills
• Proficiency in MS Office
• Confidentiality
• Integrity

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Purpose of the Job:

Responsible for business development and operations, ensuring compliance, staff engagement and business acquisition to grow profitability in line with strategy of the bank.

Reports to: Head of Branches 

Job Description 

• Implement business development strategy to grow liabilities and assets at branch level 
• Formulate and implement branch business plans, forecasts and budgets and ensure control and reviews. 
• Support marketing initiatives and give feedback on products performance in the branch markets 
• Cross-sell and upsell new business partnerships to increase income streams to the branch and the bank in general 
• Ensure compliance with both internal and external regulatory requirements 
• Review and report any Money Laundering risks associated with business processes and existing customer base. 
• Develop the branch business strategy in line with the corporate strategy. 
• Implement the Bank’s business development strategy at branch level including growth in customer base, NFI, liabilities and assets to maximize profitability 
• Oversee customer service delivery to maximize acquisition and retention. 
• Monitor and manage Operation and Business Risks to maximize profitability and reduce exposures. 
• Maintain security of staff and assets at the branch. 
• Provide leadership, direction and pace to branch team. 
• Build, develop and maintain a high-performance culture. 
• Identify knowledge gaps and recommend training and mentoring initiatives. 
• Act as liaison between branch and other departments / units. 

Knowledge; Skills and Experience required for this Role  

• Bachelor’s degree in a business-related field 
• 7-8 years’ experience 
• Interpersonal skills 
• Organization and planning skill 
• Business networking skills 
• Attention to details 
• Negotiation skills 
• Presentation skills 
• Analytical skills 
• Integrity