Branch Manager at Rafiki Microfinance Bank

Purpose of the Job:

Responsible for business development and operations, ensuring compliance, staff engagement and business acquisition to grow profitability in line with strategy of the bank.

Reports to: Head of Branches 

Job Description 

• Implement business development strategy to grow liabilities and assets at branch level 
• Formulate and implement branch business plans, forecasts and budgets and ensure control and reviews. 
• Support marketing initiatives and give feedback on products performance in the branch markets 
• Cross-sell and upsell new business partnerships to increase income streams to the branch and the bank in general 
• Ensure compliance with both internal and external regulatory requirements 
• Review and report any Money Laundering risks associated with business processes and existing customer base. 
• Develop the branch business strategy in line with the corporate strategy. 
• Implement the Bank’s business development strategy at branch level including growth in customer base, NFI, liabilities and assets to maximize profitability 
• Oversee customer service delivery to maximize acquisition and retention. 
• Monitor and manage Operation and Business Risks to maximize profitability and reduce exposures. 
• Maintain security of staff and assets at the branch. 
• Provide leadership, direction and pace to branch team. 
• Build, develop and maintain a high-performance culture. 
• Identify knowledge gaps and recommend training and mentoring initiatives. 
• Act as liaison between branch and other departments / units. 

Knowledge; Skills and Experience required for this Role  

• Bachelor’s degree in a business-related field 
• 7-8 years’ experience 
• Interpersonal skills 
• Organization and planning skill 
• Business networking skills 
• Attention to details 
• Negotiation skills 
• Presentation skills 
• Analytical skills 
• Integrity