Vacancies at Safaricom Kenya

Brief Description

Reporting to the CRM Operations & Order Management SRE Lead, the position holder will provide support and maintenance of CVM platform and ecosystem. This role will be responsible for monitoring the CVM ecosystem to ensure availability including performance tuning, bug fixing, system patching, and change deployments (DevOps).

Key Responsibilities

• Monitoring, troubleshooting, configuration and deployment of services in production. 
• Actively participate in defining strategy, roadmaps and architecture design for the CVM Platforms.
• Optimize and streamline logging and alerting, automate daily operations and optimize server processing capabilities.
• Be a gatekeeper of all deployments made to production environment, ensuring minimum quality requirements are met before allowing the same to production.
• Enhance processes and DevOps to improve delivery and increase efficiency by focusing on continuous improvement.
• Embrace a DevSecOps culture by ensuring all developed products and Services are gracefully handed to operations for support.
• Load-balance traffic across different available clusters during deployment for continuous service availability across the organization.
• Develop and continuously update a knowledge base of best practice for CVM products and Services.
• Collaborate with both Technical and Business teams to ensure seamless deployment of products.
• Uphold the company code of conduct, policies and procedures, ensuring integrity and accountability in every aspect of your work.
• All employees have a responsibility to adhere to safety, health, and wellbeing  policies, guidelines and procedures in all actions and decisions.

Qualifications

• BSc. Degree in Telecommunication Engineering/Electrical & Electronics engineering/Computer Science/IT.
• 2 years’ experience in a busy IT environment or Software Engineering with good knowledge backend programming languages such as Java, Python, Go and or their associated frameworks
• Software Engineering methodologies including Agile-oriented development. 
• Proficiency in networking protocols – TCP/IP, DNS and load balancing.
• Working knowledge in Unix systems, Kubernetes and Databases – Oracle, MySQL or POSTGRESS.
• Working knowledge of security encryption solutions – SSL, firewalls, VPN, IPsec
• Strong experience in programming/scripting language(s) – Python, Perl , Shell  or equivalent.
• 3rd Party RESTful API integration, PHP, MySQL, SQL server, web service working knowledge preferred. 

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Brief Description

Reporting to the Manager – Enterprise Integration and BPM, the position holder shall develop and integrate Enterprise Solutions to Safaricom customers with the goal of delivering high quality solutions within approved schedules. Enterprise Integration services include, but not limited to services integrating to: USSD, Zuri, SMS, Financial Services, Safaricom App, Other applications and all other channels. This also includes BPM and legacy services, Load Balancers (F5, Radware and NGINX).

Key Responsibilities

• Monitoring, troubleshooting, configuration and deployment of services in production. 
• Actively participate in defining strategy, roadmaps and architecture design for the Enterprise Integration services.
• Embrace the new ways of working in Integration domain with the goal of ensuring 100% of Integration projects are delivered through agile methodology.
• Optimize and streamline logging and alerting, automate daily operations and optimize server processing capabilities.
• Be a gatekeeper of all deployments made to production environment, ensuring minimum quality requirements are met before allowing the same to production.
• Recommend best practices for Integration products and services, helping in research and design for working technologies to be used in development.
• Enhance processes and DevOps to improve delivery and increase efficiency by focusing on continuous improvement.
• Embrace a DevSecOps culture by ensuring all developed products and Services are gracefully handed to operations for support.
• Load-balance traffic across different available clusters during deployment for continuous service availability across the organization.
• Develop and continuously update a knowledge base of best practice for Integration products and Service development.
• Collaborate with both Technical and Business teams to ensure seamless deployment of products.

Qualifications

• BSc. Degree in Telecommunication Engineering/Electrical & Electronics engineering/Computer Science/IT.
• 2 years’ experience in a busy telecommunication/ IT environment or Software Engineering with good knowledge backend programming languages such as Java, Python, Go and or their associated frameworks
• Software Engineering methodologies including Agile-oriented development. 
• Proficiency in networking protocols – TCP/IP, DNS and load balancing.
• Working knowledge in Unix systems, Kubernetes and Databases – Oracle, MySQL or POSTGRESS.
• Working knowledge of security encryption solutions – SSL, firewalls, VPN, IPsec
• Strong experience in programming/scripting language(s) – Python, Perl , Shell  or equivalent.
• 3rd Party RESTful API integration, PHP, MySQL, SQL server, web service working knowledge preferred.

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Brief Description

Reporting to the CRM Operations & Order Management SRE Lead, the position holder will be responsible for developing, implementing, and maintaining CRM (Customer Relationship Management) systems to enhance customer engagement and business processes. The role focuses on creating scalable, high-quality software solutions that support customer interactions across all touchpoints. This includes analyzing business needs, designing and developing CRM solutions, integrating with other platforms, and ensuring high availability and performance of the systems.

Key Responsibilities

• Monitoring, troubleshooting, configuration and deployment of services in production. 
• Actively participate in defining strategy, roadmaps and architecture design for the CRM and Order management Platforms.
• Optimize and streamline logging and alerting, automate daily operations and optimize server processing capabilities.
• Be a gatekeeper of all deployments made to production environment, ensuring minimum quality requirements are met before allowing the same to production.
• Enhance processes and DevOps to improve delivery and increase efficiency by focusing on continuous improvement.
• Embrace a DevSecOps culture by ensuring all developed products and Services are gracefully handed to operations for support.
• Load-balance traffic across different available clusters during deployment for continuous service availability across the organization.
• Develop and continuously update a knowledge base of best practice for CRM products and Services.
• Collaborate with both Technical and Business teams to ensure seamless deployment of products.

Qualifications

• BSc. Degree in Computer Science, Information Technology, Software Engineering, or a related field
• Minimum of 3-5 years of experience in software engineering, with hands-on experience in CRM development, integration, and support with good knowledge backend programming languages such as Java, Python, Go and or their associated frameworks
• Relevant certifications in CRM platforms (e.g., Salesforce Certified Developer, Microsoft Dynamics Certification) are a plus.
• Software Engineering methodologies including Agile-oriented development. 3rd Party RESTful API integration, PHP, MySQL, SQL server, web service working knowledge preferred. 
• Proficiency in networking protocols – TCP/IP, DNS and load balancing.
• Working knowledge in Unix systems, Kubernetes and Databases – Oracle, MySQL or POSTGRESS.
• Working knowledge of security encryption solutions – SSL, firewalls, VPN, IPsec
• Strong experience in programming/scripting language(s) – Python, Perl , Shell  or equivalent.