SRE CVM_Support at Safaricom Kenya

Brief Description

Reporting to the CRM Operations & Order Management SRE Lead, the position holder will provide support and maintenance of CVM platform and ecosystem. This role will be responsible for monitoring the CVM ecosystem to ensure availability including performance tuning, bug fixing, system patching, and change deployments (DevOps).

Key Responsibilities

• Monitoring, troubleshooting, configuration and deployment of services in production. 
• Actively participate in defining strategy, roadmaps and architecture design for the CVM Platforms.
• Optimize and streamline logging and alerting, automate daily operations and optimize server processing capabilities.
• Be a gatekeeper of all deployments made to production environment, ensuring minimum quality requirements are met before allowing the same to production.
• Enhance processes and DevOps to improve delivery and increase efficiency by focusing on continuous improvement.
• Embrace a DevSecOps culture by ensuring all developed products and Services are gracefully handed to operations for support.
• Load-balance traffic across different available clusters during deployment for continuous service availability across the organization.
• Develop and continuously update a knowledge base of best practice for CVM products and Services.
• Collaborate with both Technical and Business teams to ensure seamless deployment of products.
• Uphold the company code of conduct, policies and procedures, ensuring integrity and accountability in every aspect of your work.
• All employees have a responsibility to adhere to safety, health, and wellbeing  policies, guidelines and procedures in all actions and decisions.

Qualifications

• BSc. Degree in Telecommunication Engineering/Electrical & Electronics engineering/Computer Science/IT.
• 2 years’ experience in a busy IT environment or Software Engineering with good knowledge backend programming languages such as Java, Python, Go and or their associated frameworks
• Software Engineering methodologies including Agile-oriented development. 
• Proficiency in networking protocols – TCP/IP, DNS and load balancing.
• Working knowledge in Unix systems, Kubernetes and Databases – Oracle, MySQL or POSTGRESS.
• Working knowledge of security encryption solutions – SSL, firewalls, VPN, IPsec
• Strong experience in programming/scripting language(s) – Python, Perl , Shell  or equivalent.
• 3rd Party RESTful API integration, PHP, MySQL, SQL server, web service working knowledge preferred.