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At Stratostaff we design, implement and manage workforce solutions for large, specialized or routine staff complements giving you the opportunity to focus on your core business.
ROLE PURPOSE
The role focuses on revenue generation, client retention, tailored insurance solutions, and excellent client experience. The ideal candidate is a commercially driven insurance professional with strong corporate sales, networking, negotiation, and account management skills, and a proven ability to achieve business targets.
DUTIES AND RESPONSIBILITIES
- Business Development & Acquisition: Identify new markets and corporate prospects, develop sales pipelines, convert business opportunities, and achieve agreed revenue and premium targets.
- Portfolio Growth: Promote tailored general insurance solutions, identify cross-selling and up-selling opportunities, and grow the corporate client portfolio.
- Client Relationship Management: Build and maintain strong client relationships, manage accounts, drive renewals and retention, and ensure excellent service delivery.
- Sales & Account Management: Manage sales pipelines, prepare proposals and quotations, negotiate deals, maintain accurate client records, and monitor sales performance.
- Premium Collection & Compliance: Follow up on premium payments, support timely collections, prepare business reports, and ensure compliance with company policies and applicable insurance regulations.
Requirements
- Bachelor’s degree in Business Administration, Marketing, Insurance, or a related field.
- Professional insurance qualification (IIK or CII) is an added advantage.
- 8 years of proven experience in corporate insurance sales, business development, or account management.
- Demonstrated track record in new business acquisition, portfolio growth, and achieving sales targets.
- Experience managing corporate clients, renewals, premium collection, and sales reporting.
- Strong understanding of general insurance products and client risk needs.
KEY COMPETENCIES
- Commercial acumen and results orientation
- General insurance knowledge and solution-based selling.
- Client relationship management, retention, and networking.
- Negotiation, communication, and influencing skills.
- Sales pipeline, account, and performance management.
- Accountability, initiative, and stakeholder collaboration.
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ROLE PURPOSE
The Receptionist is responsible for delivering professional and efficient front-office services at the Bank’s Head Office. The role serves as the primary point of contact for visitors, customers, and stakeholders, ensuring excellent customer experience, effective visitor management, professional communication, and compliance with the Bank’s security, confidentiality, and operational procedures. The position contributes to the Bank’s corporate image and service excellence through a welcoming, responsive, and well-managed reception environment.
DUTIES AND RESPONSIBILITIES
Front Office & Customer Service
- Attend to customer enquiries and direct customers to the appropriate department or officer.
- Welcome and receive customers, visitors, and other stakeholders in a professional and courteous manner.
- Provide accurate general information about the Bank's services and procedures within the limits of the role.
- Manage the reception area and ensure it is clean, organized, and professional at all times.
- Monitor customer flow and assist in managing queues during busy periods.
- Handle customer complaints or concerns at reception and escalate them to the appropriate officer where necessary.
- Receive and manage all visitors and guests at the reception and handle all their needs professionally prior to the meeting.
- Promote a positive customer experience through professional appearance, courtesy, responsiveness, and timely assistance.
- Identify customers who may require priority assistance and direct them appropriately.
- Support the Bank's service-quality standards and customer experience initiatives.
- Maintain a professional image consistent with the Bank's brand and values.
Telephone & Communication Management
- Receive and appropriately direct incoming telephone calls.
- Take and relay messages accurately and promptly.
- Respond to general enquiries received through the reception desk.
- Maintain professional telephone etiquette and communication standards.
Visitor Management & Security
- Register and manage visitors in accordance with the Bank's access and security procedures.
- Issue visitor passes where applicable and ensure visitors are directed to authorized areas only.
- Notify relevant staff when visitors arrive.
- Maintain accurate visitor records.
- Report suspicious activities, unauthorized access, or security concerns immediately.
- Support the Bank's physical security and access-control requirements.
Administrative Support
- Receive, sort, and distribute incoming mail, courier deliveries, and documents.
- Maintain reception registers and other administrative records.
- Coordinate meeting room bookings and assist with visitor arrangements.
- Support the preparation of meeting rooms and reception facilities when required.
- Assist with general administrative duties assigned by the supervisor.
- Maintain an up-to-date directory of departments, key contacts, and extensions.
Confidentiality & Compliance
- Maintain strict confidentiality of customer, employee, and Bank information accessed through the reception function.
- Comply with the Bank's policies, procedures, code of conduct, and operational controls.
- Observe applicable banking, data protection, information security, and workplace safety requirements.
- Ensure sensitive documents received at reception is handled securely and delivered only to authorized recipients.
Requirements
- Degree or Diploma in Front Office Operations, Hospitality Management, Business Administration, Customer Service, or a related field.
- At least 2 years' experience in reception, customer service, front-office administration, preferably within a bank or financial institution.
- Good knowledge of office administration and customer service practices.
- Experience in handling customers and visitors in a professional environment is desirable.
- Additional training in customer service, office administration, or telephone etiquette will be an advantage.
- Proficiency in Microsoft Office applications and basic office systems
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