Vacancies at Summit Recruitment and Search

Key Responsibilities

• Develop and implement the Group Learning & Development strategy, annual training plans, competency frameworks, and training budgets aligned with business objectives.
• Conduct organization-wide training needs analyses to identify skills gaps and design targeted learning interventions.
• Design and deliver hospitality service excellence programmes that enhance guest experience, service quality, and customer satisfaction.
• Develop and implement leadership development, coaching, mentoring, and succession planning programmes to build future leaders.
• Create and standardize operational training programmes across all departments, ensuring consistent service delivery and adherence to company standards.
• Manage Learning Management Systems (LMS), training records, compliance requirements, certifications, and knowledge management processes.
• Monitor, evaluate, and report on training effectiveness, service quality, learning outcomes, and return on investment, driving continuous improvement.
• Build and maintain strategic relationships with industry partners, training institutions, consultants, and accreditation bodies while supporting organizational change initiatives.

Key Qualifications

• Bachelor’s Degree in Hospitality Management, Human Resource Management, Business Administration, or a related field (Master’s Degree is an added advantage).
• Training of Trainers (TOT) Certification is required; Learning & Development certification is an added advantage.
• Professional membership in a relevant hospitality, training, or HR professional body is desirable.
• Minimum of 8 years’ experience in Learning & Development within the hospitality industry.
• At least 5 years’ experience in a senior Learning & Development or Training Management role.
• Proven experience within an internationally branded hotel, luxury resort, multinational hospitality organization, or recognized hotel chain.
• Demonstrated success in managing and delivering training programmes across multiple hotel properties.
• Strong expertise in service excellence, leadership development, training design and facilitation, stakeholder management, and performance evaluation.

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Key Responsibilities

• Develop and implement the Group HR strategy, ensuring alignment with overall business objectives and organizational growth plans.
• Lead workforce planning, talent acquisition, succession planning, and talent pipeline development across all properties.
• Oversee employee relations, disciplinary processes, grievance management, and compliance with Kenyan labour laws and regulations.
• Drive organizational effectiveness, change management initiatives, and the standardization of HR policies and procedures.
• Design and manage Group-wide performance management systems that promote accountability, employee development, and high performance.
• Develop and administer compensation, benefits, payroll governance, and employee retention strategies to ensure competitiveness and equity.
• Lead learning, leadership development, training, and succession initiatives to strengthen organizational capability and future talent.
• Oversee employee engagement, culture, HR reporting, analytics, and workforce metrics to support informed business decision-making.

Key Qualifications

• Bachelor’s Degree in Human Resource Management, Business Administration, or a related field (Master’s Degree is an added advantage).
• Higher Diploma in Human Resource Management and professional HR certification such as CHRP-K.
• Current membership in the Institute of Human Resource Management (IHRM) in good standing.
• Minimum of 10 years’ progressive Human Resource Management experience.
• At least 5 years in a senior HR leadership position with oversight of multiple HR functions.
• Proven experience within an internationally branded hotel, luxury resort, multinational hospitality organization, or multi-property hotel group.
• Demonstrated experience managing HR operations in organizations with a workforce of 500+ employees.
• Strong knowledge of Kenyan labour laws, employee relations, talent management, change management, HR analytics, and organizational development.