Vacancies at Ukristo na Ufanisi Sacco Limited

The successful candidate will be responsible for the acquisition of new business and members within the assigned sales location through making outbound calls and door-to-door visits to market the Sacco products, explain the benefits of these products, in relevance to customer’s needs, and give a customer-centric experience to existing members and prospect customers to increase revenues and meet set targets.

KEY RESPONSIBILITIES

• Conduct door-to-door direct selling of all the Sacco FOSA and BOSA products and services to customers and educate members on the alternative banking channels and digital platforms
• Convince dormant members to activate their accounts
• Provide excellent customer service
• Seek customer feedback on Sacco products and services
• Participate in product and marketing campaigns to ensure product information is readily available to customers
• Provide regular sales reports
• Direct requests and unresolved issues to the designated resource

QUALIFICATIONS & COMPETENCIES

• A diploma in sales and marketing, sales, business development, or a business-related field from a recognized institution
• Excellent analytical, persuasion, and interpersonal skills
• Proficiency in computer skills
• Passionate and committed to quality service
• Ability to meet stringent targets within defined deadlines
• Experience in sales, marketing, business development, or client relationship management
• Self-motivated and a team player

ENGAGEMENT TERMS

• Nature : Performance based renewable six months contract
• Remuneration : Retainer and commission based on recruitments and Loan sales

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Ukristo na Ufanisi DT Sacco Ltd, is seeking a customer-focused and articulate Call Centre Agent to join our team. The successful candidate will be responsible for handling member inquiries, resolving complaints, and ensure a positive customer experience at all times.

KEY RESPONSIBILITIES:

• Customer support: Answer and respond to customer inquiries, complaints, and requests via phone, email, or chat.
• Problem-solving: Troubleshoot customer issues and provide logical, lasting solutions.
• Information provision: Provide accurate and detailed information about products, services, and company policies.
• Call management: Manage call volume, handle both inbound and outbound calls, and follow communication procedures.
• Follow-up: Follow up with customers to ensure their issues are resolved and to build customer loyalty.
• Goal achievement: Meet or exceed performance goals and Key Performance Indicators (KPIs).
• Escalation: Escalate priority issues to the appropriate department or supervisor when needed.
• Compliance: Adhere to the company guidelines, security policies and procedures.
• Upselling: Identify opportunities to upsell products or services when appropriate.

REQUIRED SKILLS AND QUALIFICATIONS

• Diploma in Business Administration, Communication, Customer Service, or a related field
• Ability to use computers, navigate various software programs.
• Excellent verbal and written communication skills.
• Active listening skills.
• Strong analytical skills to identify customer problems and find effective solutions.
• Possess the ability to remain calm and empathetic, especially when dealing with frustrated customers.
• The capacity to adjust to different customer personalities and unique situations.
• The ability to manage multiple tasks simultaneously.
• The ability to work effectively as part of a team.
• Previous experience in customer service or call centre is preferred.