Vacant Positions at CDL Human Resource

Job Purpose

• To efficiently manage the day-to-day store/depot operations, ensuring accurate inventory control, proper storage, timely order fulfillment and dispatch, effective team supervision, and compliance with company procedures, safety and quality standards. Ensure smooth coordination with Sales, Planning & Logistics, Finance, Customer Service and other departments to achieve operational and customer service targets.

Key Responsibilities of the Job
Store & Inventory Management

• Manage day-to-day store operations including receipt, unloading, storage, stock rotation, picking, packing and dispatch of finished goods and other materials.
• Ensure all incoming stock is physically checked against delivery documents and discrepancies are reported promptly.
• Maintain accurate stock records and ensure timely updating of ERP/system transactions.
• Ensure products are properly arranged, identified and stored to prevent damage, deterioration, contamination and loss.
• Follow appropriate stock rotation principles, including FIFO where applicable.
• Conduct regular cycle counts and physical stock takes and ensure stock records reconcile with physical quantities.
• Monitor slow-moving, non-moving, damaged and blocked stock and escalate issues for appropriate action.
• Maintain proper segregation and control of damaged, returned and non-conforming stock.

Order Processing & Dispatch

• Ensure timely and accurate picking, packing, loading and dispatch of customer orders in coordination with the Sales and Customer Service teams.
• Verify quantities, product codes and condition of materials before dispatch.
• Monitor pending orders and coordinate with relevant departments to clear order backlogs.
• Prepare and maintain required dispatch documentation and registers.
• Coordinate with transporters and logistics partners for efficient delivery planning and execution.
• Ensure customer orders are dispatched safely, accurately and within agreed timelines.

Team Management

• Supervise store personnel including storekeepers, loaders, warehouse assistants, forklift operators and clerks, as applicable.
• Allocate duties and organize work schedules according to daily workload.
• Monitor staff performance and ensure adherence to company SOPs and store procedures.
• Provide on-the-job coaching and identify training needs of store personnel.
• Maintain discipline, teamwork and productivity within the store.

Safety, Quality & Compliance

• Ensure compliance with company policies, procedures, health & safety requirements and applicable statutory requirements.
• Maintain cleanliness, safety and proper organization of the store/depot premises.
• Ensure safe handling, stacking, movement and storage of paint products and other materials.
• Implement procedures for accident prevention, fire safety, material handling and emergency response.
• Ensure appropriate use and maintenance of material-handling equipment and other store assets.
• Report accidents, damages, losses, stock discrepancies and other incidents promptly to management.

Reporting & Coordination

• Prepare daily, weekly and monthly reports on stock levels, stock movements, receipts, dispatches, inventory discrepancies and store KPIs.
• Maintain accurate store registers, records and supporting documentation.
• Coordinate with Supply Chain, Sales, Finance, Production and Customer Service to maintain appropriate stock levels and meet customer requirements.
• Monitor stock in transit and follow up on delayed receipts with the relevant department, transporter or sending location.
• Provide timely information on stock availability, shortages, excesses, damages and operational issues.
• Support management in identifying process improvements, reducing losses and improving store efficiency.

Asset & Cost Control

• Safeguard company stock, equipment and other assets under the Store Manager's custody.
• Minimize product damage, stock losses, handling losses and operational wastage.
• Ensure proper maintenance and utilization of forklifts, handling equipment and other store assets.
• Control store-related operating expenses within approved guidelines.

Key Performance Indicators (KPIs)

• Inventory accuracy and stock reconciliation.
• Timely and accurate order fulfillment and dispatch.
• Stock loss, damage and wastage control.
• Proper stock rotation and reduction of slow/non-moving stock.
• Order backlog and dispatch turnaround time.
• Accuracy and timeliness of store records and reports.
• Safety, housekeeping and compliance standards.
• Team productivity and adherence to SOPs.
• Customer service and on-time dispatch performance.
• Effective coordination with Sales, Supply Chain and other departments.

Job Dimensions

Financial Responsibilities:

• Control of store-related operating expenses within approved budgets.
• Minimization of stock losses, damages and wastage.

Nature of Decision Making:

• Routine store and operational decisions within approved company policies, procedures and delegated authority.

Responsibility of Physical Assets (Custodianship):

• Company stock, warehouse/store equipment, forklifts, handling tools and other assets assigned to the position.

Requirements

Job Competencies

Academic and/or Professional Qualifications:

• Bachelor's Degree or Diploma in Supply Chain, Logistics, Business Administration or related field.
• Professional qualification in Supply Chain / Logistics will be an added advantage.

Previous Relevant Work Experience Required:

• Minimum 5 years' experience in store, warehouse or depot operations, preferably in paints, building materials, FMCG or manufacturing.
• Experience in managing store/warehouse personnel and inventory operations.
• Experience with ERP/WMS or computerized inventory systems is an added advantage.

Job Skills and Attributes:

• Strong organizational and time-management skills.
• Leadership and team supervision skills.
• High attention to detail and accuracy.
• Strong inventory control and stock reconciliation skills.
• Good planning, problem-solving and decision-making skills.
• Excellent communication and coordination skills.
• Good understanding of warehouse/store procedures and safe material handling.
• Ability to work under pressure and meet operational deadlines.
• High level of integrity, discipline and accountability.
• Good knowledge of MS Office and ERP/inventory reporting systems.

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Job Summary

• The Painter / Product Trainer is responsible for building product knowledge, application skills and product preference among painters, contractors, applicators, dealers and counter staff. The role focuses on practical product training, demonstrations, site support and demand-generation activities that drive product adoption, improve application quality and support secondary sales.

Role & Responsibilities

• Conduct regular painter training programs at dealer outlets, project sites and other approved locations.
• Conduct practical product demonstrations covering surface preparation, application methods, tools, coverage and finishing techniques.
• Train painters, contractors, applicators, dealers and counter staff on INS Africa Coatings products, new products and recommended applications.
• Give special focus to new products, premium products, difficult finishes and products requiring specific application techniques.
• Demonstrate and guide users on the correct use of conventional and automated painting tools/equipment, where applicable.
• Conduct product demonstrations, application trials and mock-ups at sites/projects to support product conversion and generate demand.
• Make regular market visits with Sales Representatives/ASMs to visit dealers, painters, contractors and projects and support product promotion.
• Guide dealers and counter staff on products that are not adequately stocked, promoted or sold, with the objective of increasing product movement.
• Support Sales Representatives during dealer visits, painter meets, product launches, exhibitions and other demand-generation activities.
• Build and maintain strong relationships with painters, contractors, applicators, dealers and other key influencers to increase product preference and usage.
• Identify new painter/contractor contacts, training opportunities, sites and projects and share relevant leads with the Sales team for follow-up.
• Organize small painter/contractor meetings and product awareness sessions in coordination with the Sales team.
• Identify product and application knowledge gaps in the market and organize targeted training or demonstrations to address them.
• Provide on-site application guidance and troubleshoot basic product/application issues; escalate technical complaints to the relevant department.
• Support the Sales team in explaining product benefits, applications and usage to dealers, counter staff, painters and contractors.
• Maintain an updated database of trained painters/contractors and training attendees, where required, and support regular communication and engagement.
• Maintain accurate records of training, attendees, dealer visits, demonstrations, site visits, leads and demand-generation activities.
• Prepare weekly and monthly reports on training activities, market visits, product demonstrations, leads generated and other assigned activities.
• Work closely with Sales & Marketing, Technical and other departments to achieve company objectives.

Key Performance Indicators (KPIs)

• Number and quality of painter/product training programs conducted.
• Number of painters, contractors, dealers and counter staff trained and actively engaged.
• Number of product demonstrations, application trials and site demonstrations completed.
• New product adoption and product conversions are supported through training and demonstrations.
• Demand-generation leads, site/project opportunities and business referrals generated.
• Improvement in application quality and reduction of avoidable product/application complaints.
• Contribution to increased product preference, product movement and secondary sales.
• Quality and timeliness of activity reports and training records.

Requirements

Academic & Professional Qualifications

• Diploma or Certificate in Paint Technology, Chemistry, Engineering, Industrial Chemistry or a related field.
• Strong practical knowledge of paint applications, surface preparation, tools and finishing techniques.
• Good communication and interpersonal skills.

Work Experience

• 2–3 years of practical painting/application experience, preferably in paints, coatings, construction chemicals, building materials or related industry.
• Practical knowledge of conventional and automated painting tools/equipment and their correct use.
• Previous experience in painter training, product demonstrations or technical/customer support will be an added advantage.

Additional Skills

• Good product presentation, training and practical demonstration skills.
• Ability to communicate effectively with painters, contractors, dealers, counter staff and sales teams.
• Customer-focused, energetic, self-motivated and target-oriented.
• Good relationship-building, market coverage and follow-up skills.
• Ability to simplify product/application information for different audiences.
• Proficient in MS Office (PowerPoint, Word and Excel).
• Fluency in English and Kiswahili; additional regional languages will be an advantage.
• Ability to work independently and as part of a sales team.
• Willingness to travel extensively within the assigned territory.
• Valid driving licence will be an added advantage.

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Job Summary

• The Painter / Product Trainer is responsible for building product knowledge, application skills and product preference among painters, contractors, applicators, dealers and counter staff. The role focuses on practical product training, demonstrations, site support and demand-generation activities that drive product adoption, improve application quality and support secondary sales.

Role & Responsibilities

• Conduct regular painter training programs at dealer outlets, project sites and other approved locations.
• Conduct practical product demonstrations covering surface preparation, application methods, tools, coverage and finishing techniques.
• Train painters, contractors, applicators, dealers and counter staff on INS Africa Coatings products, new products and recommended applications.
• Give special focus to new products, premium products, difficult finishes and products requiring specific application techniques.
• Demonstrate and guide users on the correct use of conventional and automated painting tools/equipment, where applicable.
• Conduct product demonstrations, application trials and mock-ups at sites/projects to support product conversion and generate demand.
• Make regular market visits with Sales Representatives/ASMs to visit dealers, painters, contractors and projects and support product promotion.
• Guide dealers and counter staff on products that are not adequately stocked, promoted or sold, with the objective of increasing product movement.
• Support Sales Representatives during dealer visits, painter meets, product launches, exhibitions and other demand-generation activities.
• Build and maintain strong relationships with painters, contractors, applicators, dealers and other key influencers to increase product preference and usage.
• Identify new painter/contractor contacts, training opportunities, sites and projects and share relevant leads with the Sales team for follow-up.
• Organize small painter/contractor meetings and product awareness sessions in coordination with the Sales team.
• Identify product and application knowledge gaps in the market and organize targeted training or demonstrations to address them.
• Provide on-site application guidance and troubleshoot basic product/application issues; escalate technical complaints to the relevant department.
• Support the Sales team in explaining product benefits, applications and usage to dealers, counter staff, painters and contractors.
• Maintain an updated database of trained painters/contractors and training attendees, where required, and support regular communication and engagement.
• Maintain accurate records of training, attendees, dealer visits, demonstrations, site visits, leads and demand-generation activities.
• Prepare weekly and monthly reports on training activities, market visits, product demonstrations, leads generated and other assigned activities.
• Work closely with Sales & Marketing, Technical and other departments to achieve company objectives.

Key Performance Indicators (KPIs)

• Number and quality of painter/product training programs conducted.
• Number of painters, contractors, dealers and counter staff trained and actively engaged.
• Number of product demonstrations, application trials and site demonstrations completed.
• New product adoption and product conversions are supported through training and demonstrations.
• Demand-generation leads, site/project opportunities and business referrals generated.
• Improvement in application quality and reduction of avoidable product/application complaints.
• Contribution to increased product preference, product movement and secondary sales.
• Quality and timeliness of activity reports and training records.

Requirements

Academic & Professional Qualifications

• Diploma or Certificate in Paint Technology, Chemistry, Engineering, Industrial Chemistry or a related field.
• Strong practical knowledge of paint applications, surface preparation, tools and finishing techniques.
• Good communication and interpersonal skills.

Work Experience

• 2–3 years of practical painting/application experience, preferably in paints, coatings, construction chemicals, building materials or related industry.
• Practical knowledge of conventional and automated painting tools/equipment and their correct use.
• Previous experience in painter training, product demonstrations or technical/customer support will be an added advantage.

Additional Skills

• Good product presentation, training and practical demonstration skills.
• Ability to communicate effectively with painters, contractors, dealers, counter staff and sales teams.
• Customer-focused, energetic, self-motivated and target-oriented.
• Good relationship-building, market coverage and follow-up skills.
• Ability to simplify product/application information for different audiences.
• Proficient in MS Office (PowerPoint, Word and Excel).
• Fluency in English and Kiswahili; additional regional languages will be an advantage.
• Ability to work independently and as part of a sales team.
• Willingness to travel extensively within the assigned territory.
• Valid driving licence will be an added advantage.

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Job Summary

• The Graphic Designer cum Social Media Handler is responsible for creating engaging visual and digital content, managing social media platforms and supporting marketing communications to strengthen brand visibility, promote company products, generate customer engagement and support business growth across Decorative, Industrial and Automotive coatings.

Role & Responsibilities

• Design creative content for social media, digital platforms, product promotions, campaigns and company communications.
• Create artworks for Facebook, Instagram, TikTok, LinkedIn, WhatsApp and other relevant digital platforms.
• Develop product posts, promotional creatives, banners, flyers, brochures, catalogues, presentations and other marketing materials.
• Create engaging content around products, product benefits, application tips, projects, customer testimonials and company activities.
• Plan and maintain a monthly social media content calendar in coordination with the Marketing team.
• Manage daily posting, community engagement and consistent brand voice across company social media platforms.
• Create and edit short videos, reels, stories and other multimedia content for digital campaigns.
• Visit dealers, project sites, painter/contractor activities, events and activations to capture suitable photos and videos for content.
• Support product launches, dealer campaigns, trade events, exhibitions, showroom activations and other promotional activities with digital storytelling.
• Coordinate with Sales, Product/Technical and other teams to obtain accurate product information, photographs, videos and campaign inputs.
• Maintain consistent brand identity, messaging and visual standards across digital and printed communication materials.
• Monitor comments, messages and customer interactions on social media and coordinate timely responses with the relevant team.
• Identify and engage relevant social media influencers to strengthen brand visibility, product awareness and customer engagement.
• Coordinate with external agencies, photographers, printers and other service providers when required.
• Support and monitor paid social media/digital campaigns in coordination with the Marketing team and external agencies, where applicable.
• Monitor social media trends, competitor activities and relevant digital best practices and recommend new content ideas.
• Track and report social media performance include reach, engagement, followers, enquiries and leads generated through digital activities.
• Maintain an organized library of approved brand assets, product images, videos, artworks and marketing content.
• Support Sales with presentations, sales materials, product communication and other creative requirements.
• Prepare weekly and monthly reports on content activities, campaigns, engagement, leads and other assigned marketing activities.
• Work closely with Sales & Marketing and other departments to achieve company objectives.

Requirements

Academic & Professional Qualifications

• Diploma or bachelor’s degree in graphic design, Digital Marketing, Mass Communication, Marketing or related field.
• Good communication and interpersonal skills.
• Good understanding of graphic design, branding, digital content creation and social media.

Work Experience

• 2–3 years of experience in graphic design, social media management or digital marketing.
• Experience in FMCG, paints, coatings, building materials or related industries will be an added advantage.
• Proven experience in creating social media content, graphics, short videos and promotional campaigns.

Additional Skills

• Proficiency in Adobe Creative Suite and/or Canva; knowledge of video editing tools such as CapCut or Premiere Pro will be an advantage.
• Good knowledge of Facebook, Instagram, TikTok, LinkedIn, WhatsApp and social media management tools.
• Creative thinking with strong visual storytelling and content-writing skills.
• Good understanding of social media analytics, hashtags, trends and audience engagement.
• Strong organizational skills and ability to manage multiple assignments and deadlines.
• Self-motivated, creative and able to work independently and as part of a team.
• Willingness to travel for dealer visits, project/site activities, events and content creation.

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ROLE OVERVIEW

• The Presales Executive - Francophone Africa is a bilingual commercial role responsible for supporting the Client's sales teams across French-speaking African markets. This person will prepare bids, proposals, and tender responses in both English and French, conduct product demonstrations for francophone prospects, and manage POC engagements across markets including DRC, Senegal, Ivory Coast, and other Francophone territories. The ideal candidate is fluent in French, commercially confident, outspoken in client settings, and brings a genuine understanding of how enterprise technology decisions are made in Francophone African markets.

KEY RESPONSIBILITIES

• Identify and track tender opportunities across Francophone African procurement portals, government listings, banking and healthcare institutions, and donor-funded procurement platforms in target markets
• Prepare and submit end-to-end RFPs, RFQs, RFIs, EOIs, and formal tender responses in both English and French, compliant with OHADA frameworks and local procurement regulations
• Develop bilingual technical and commercial proposals including cost estimates, solution descriptions, scope of work, and capability statements tailored to Francophone market requirements
• Conduct product demonstrations of the full client suite (QMS, VQMS, Self-Service Kiosks, Digital Signage, Appointment Booking, CX CRM, CX Portal) to prospective clients across banking, healthcare, and enterprise sectors in Francophone markets
• Plan, coordinate, and manage Proof-of-Concept (POC) engagements from scoping through execution, including bilingual documentation, client feedback, and commercial follow-through
• Support client discovery and needs analysis sessions to position the right Marezi solution for each francophone prospect
• Prepare accurate bilingual quotations in coordination with country sales representatives, aligned to approved pricing and
• commercial frameworks
• Maintain a tender calendar and compliance matrix to ensure zero missed deadlines across concurrent multi-market submissions
• Manage and update CRM records in Zoho with accurate deal stages, proposal statuses, and activity logs across all Francophone accounts
• Produce regular reports in English on bid activity, demo pipeline, POC status, and win and loss analysis for leadership

MUST HAVE REQUIREMENTS

• French language fluency at C1 minimum - written and spoken. You will draft proposals, lead demonstrations, and communicate with clients in French daily
• Strong English communication - all internal reporting, leadership updates, and cross-team coordination are conducted in English
• Proven experience in bid, tender, RFP, RFQ, and RFI preparation with direct ownership of the full submission process
• Proficiency in Microsoft Office Suite, particularly Excel (pricing models, trackers), Word (bilingual proposal formatting), and
• PowerPoint (presentations and demos)
• Hands-on experience with a CRM system for pipeline and activity management - Zoho CRM experience is strongly preferred
• Confidence and presence in client-facing settings including demonstrations, presentations, and POC reviews in both languages
• B2B EXPERIENCE IS A MUST

Requirements

QUALIFICATIONS AND EXPERIENCE

• Bachelor's degree in Business, IT, Engineering, Telecommunications, Commerce, or a related field
• Minimum 2 years of experience in a presales, bids, or commercial coordination role - ICT, technology, or enterprise solutions environment preferred
• Experience conducting product demonstrations or supporting POC engagements in a technology context is a strong advantage
• Familiarity with Francophone African procurement environments - OHADA legal frameworks, donor-funded processes (World Bank, UNDP), or government tendering in DRC, Senegal, or Ivory Coast
• Sales or account management background is a meaningful advantage

PERSONALITY AND SOFT SKILLS

• Outspoken, confident, and commercially energetic - comfortable leading client meetings and demonstrations in French without prompting
• Culturally aware and adaptable across different Francophone markets - understands that DRC, Senegal, and Ivory Coast require different commercial approaches
• Highly organised and deadline-driven with the ability to manage multiple concurrent bids across multiple markets
• Proactive self-starter who identifies opportunities and drives engagement independently across a remote, distributed team
• Collaborative and dependable - sales reps in francophone markets rely on this person to deliver professional, accurate bilingual
• output on time

ADVANTAGEOUS

• Direct lived or professional experience in DRC, Senegal, Ivory Coast, Cameroon, or another Francophone African market
• Existing relationships with enterprise banking or healthcare clients in Francophone Africa
• Familiarity with donor-funded procurement processes (World Bank, UNDP, USAID, AFD)

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Job Summary

• The Sales Representative is responsible for promoting and selling company products, developing new customers, generating demand and achieving sales targets through effective market coverage and customer relationships.

Role & Responsibilities

• Visit dealers, distributors, painters, contractors and customers to promote company products.
• Identify new sites, projects, institutions and construction opportunities to generate demand.
• Regularly visit ongoing and upcoming projects to identify sales opportunities.
• Build strong relationships with painters, contractors, applicators, developers and other key influencers.
• Generate leads and develop new customers and business opportunities.
• Support dealers to increase secondary sales and product movement.
• Conduct product presentations, demonstrations and product awareness activities.
• Understand customer requirements and recommend suitable products.
• Achieve assigned sales targets and contribute to business growth.
• Maintain regular follow-up with existing and potential customers.
• Maintain accurate records of customer visits, leads, projects and sales activities.
• Monitor competitor prices, products and market activities and share market information with the manager.
• Identify new market opportunities and work towards increasing market share.
• Revive dormant customers and develop them into active accounts.
• Handle customer enquiries and complaints professionally and promptly.
• Work closely with Sales & Marketing and other departments to achieve company objectives.
• Prepare weekly and monthly reports on sales, site visits, leads and demand-generation activities.

Requirements

Academic & Professional Qualifications

• Diploma or Bachelor’s degree in Business, Marketing, Engineering or related field.
• Good communication and interpersonal skills.
• Good negotiation and selling skills.
• Customer-focused and target-oriented.
• Good organizational and follow-up skills.
• Good problem-solving ability.

Work Experience

• 2–3 years of sales experience, preferably in the Building Materials or related industry.

Additional Skills

• Good presentation and communication skills.
• Strong sales and business development skills.
• Self-motivated and able to work independently.
• Good knowledge of market and customer requirements.
• Willingness to travel and work in the field.
• Valid driving licence will be an added advantage.

go to method of application »

Job Summary

• The Sales Representative is responsible for promoting and selling company products, developing new customers, generating demand and achieving sales targets through effective market coverage and customer relationships.

Role & Responsibilities

• Visit dealers, distributors, painters, contractors and customers to promote company products.
• Identify new sites, projects, institutions and construction opportunities to generate demand.
• Regularly visit ongoing and upcoming projects to identify sales opportunities.
• Build strong relationships with painters, contractors, applicators, developers and other key influencers.
• Generate leads and develop new customers and business opportunities.
• Support dealers to increase secondary sales and product movement.
• Conduct product presentations, demonstrations and product awareness activities.
• Understand customer requirements and recommend suitable products.
• Achieve assigned sales targets and contribute to business growth.
• Maintain regular follow-up with existing and potential customers.
• Maintain accurate records of customer visits, leads, projects and sales activities.
• Monitor competitor prices, products and market activities and share market information with the manager.
• Identify new market opportunities and work towards increasing market share.
• Revive dormant customers and develop them into active accounts.
• Handle customer enquiries and complaints professionally and promptly.
• Work closely with Sales & Marketing and other departments to achieve company objectives.
• Prepare weekly and monthly reports on sales, site visits, leads and demand-generation activities.

Academic & Professional Qualifications

• Diploma or Bachelor’s degree in Business, Marketing, Engineering or related field.
• Good communication and interpersonal skills.
• Good negotiation and selling skills.
• Customer-focused and target-oriented.
• Good organizational and follow-up skills.
• Good problem-solving ability.

Work Experience

• 2–3 years of sales experience, preferably in the Building Materials or related industry.

Additional Skills

• Good presentation and communication skills.
• Strong sales and business development skills.
• Self-motivated and able to work independently.
• Good knowledge of market and customer requirements.
• Willingness to travel and work in the field.
• Valid driving licence will be an added advantage.

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Job Purpose

• To achieve area sales, collection and profitability targets across Decorative, Industrial and Automotive coatings through effective sales management, customer development, institutional business development, project scouting and demand generation.

Key Responsibilities of the Job

• Achieve area sales, collection and profitability targets across Decorative, Industrial and Automotive coatings.
• Develop and execute sales plans to grow revenue and market share in the assigned area.
• Lead, supervise, coach and motivate the sales team to achieve their targets.
• Ensure effective market coverage and regular customer, dealer and project visits.
• Develop and maintain strong relationships with dealers, distributors, contractors, painters, developers and key customers.
• Identify and develop new dealers, customers, projects and market opportunities.
• Develop institutional business by liaising with hotels, hospitals, schools, colleges, universities, embassies, government institutions and corporate organizations.
• Identify construction, renovation, maintenance and refurbishment projects within institutions and convert them into business opportunities.
• Build relationships with procurement teams, facility managers, consultants, contractors and other key decision-makers to generate business.
• Identify opportunities for Industrial and Automotive coatings with industries, manufacturers, automotive dealers, garages, body shops and other relevant customers.
• Drive demand generation through site/project scouting and regular visits to ongoing and upcoming construction and refurbishment projects.
• Build strong relationships with painters, contractors, applicators and other influencers to create product preference.
• Drive secondary sales through dealers and distributors by creating demand at the end-user level.
• Develop and maintain a strong pipeline of customers, projects, institutional accounts and business opportunities.
• Plan and implement approved dealer, contractor, institutional and customer promotional activities.
• Identify new market segments and geographical opportunities and develop plans for business growth.
• Monitor sales, collections, stock and customer performance and take corrective action where required.
• Revive dormant and underperforming customers and develop them into active accounts.
• Monitor competitor products, prices, promotions and market activities and provide relevant market intelligence to management.
• Ensure adherence to company credit and collection policies.
• Work closely with Marketing and Technical teams on product launches, demonstrations, training and demand-generation activities.
• Recommend and support product and technical training for painters, contractors, applicators, counter staff, workshops and sales teams.
• Handle major customer complaints and ensure timely resolution.
• Ensure accurate and timely reporting of sales, collections, customer visits, projects, institutional leads and market activities.
• Work closely with other departments to ensure product availability, timely deliveries and excellent customer service.
• Identify training needs of the sales team and provide regular coaching and performance feedback.
• Ensure compliance with company policies, procedures, EHS and other applicable requirements.

Key Performance Indicators (KPIs)

• Achievement of sales and collection targets.
• Sales growth and market share.
• Sales contribution from Decorative, Industrial and Automotive segments.
• Secondary sales growth.
• New dealers and customers developed.
• Institutional accounts and projects developed.
• Industrial and Automotive business opportunities developed.
• Project/site leads generated and converted.
• Demand-generation activities and results.
• Customer retention and satisfaction.
• Sales team performance and market coverage.
• Collection and credit control.

Job Dimensions

Financial Responsibilities:

• Achievement of assigned sales and collection targets.
• Management of approved sales and promotional budgets.

Nature of Decision Making:

• Routine and non-routine sales and operational decisions within approved company guidelines.

Responsibility of Physical Assets (Custodianship):

• Working tools, equipment and other assets assigned to the position.

Requirements

Job Competencies

Academic and/or Professional Qualifications:

• Bachelor’s Degree or Diploma in Business, Marketing, Sales or related field.
• Professional qualification in Sales & Marketing will be an added advantage.

Previous Relevant Work Experience Required:

• Minimum 5 years’ sales experience, preferably in building materials or FMCG sectors.
• Experience in managing a sales team will be an added advantage.
• Proven track record of achieving sales targets.

Job Skills and Attributes:

• Strong leadership and people-management skills.
• Excellent communication and negotiation skills.
• Good customer relationship and business development skills.
• Strong planning, organizational and follow-up skills.
• Good analytical and problem-solving skills.
• Target-oriented and self-motivated.
• Good understanding of the coatings market and competitive environment.
• Ability to develop institutional, industrial and key-account relationships.
• Ability to identify and convert projects into business.
• Ability to work independently and as part of a team.
• Good knowledge of MS Office and sales reporting tools.
• Valid driving licence will be an added advantage.

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Job summary

• The DTS Technician is responsible for installation, servicing, preventive maintenance and breakdown repairs of Dealer Tinting System (DTS) at dealers’ outlets and in-house. The role ensures maximum machine uptime, efficient operation and timely resolution of technical issues in line with company standards and agreed SLAs.

Role & Responsibilities:

• Carry out installation, servicing, repair and preventive maintenance of DTS machines at dealers’ outlets and in-house.
• Conduct regular inspection and troubleshooting of DTS machines to identify and resolve technical issues.
• Attend to and resolve DTS breakdowns within agreed SLA timelines.
• Carry out calibration of DTS machines and ensure they operate as per required standards.
• Execute preventive maintenance as per the approved maintenance schedule.
• Attend to and close CRM complaints assigned by the DTS Maintenance Manager/Supervisor.
• Update DTS prices, software and other machine settings as required.
• Maintain accurate records of service calls, maintenance activities, breakdowns and repairs.
• Use CRM for recording service activities and complete the physical checklist/visit report for every customer visit.
• Obtain customer signature and stamp on the completed visit report and submit reports as per company requirements.
• Identify required spare parts and coordinate with the supervisor for requisition and replacement.
• Maintain proper records of spare parts and accessories used during maintenance activities.
• Ensure all DTS machines and accessories are maintained properly and report any major technical issues to the supervisor.
• Provide technical support and guidance to dealers/customers on proper operation and basic maintenance of DTS machines.
• Coordinate with the ICT department or other relevant departments for technical accessories and software-related requirements.
• Follow all company safety policies and procedures while carrying out maintenance and field activities.
• Provide regular updates and reports on completed jobs, pending breakdowns and other maintenance activities.

Academic and professional qualifications

• Diploma/Certificate in Electrical, Electronics, Mechanical Engineering or related technical field.
• Good understanding of electrical, mechanical and electronic systems.
• Good troubleshooting and equipment maintenance skills.
• Good communication and interpersonal skills.
• Ability to work independently and as part of a team. 

Work experience

• 2–3 years’ experience in equipment/machine maintenance, preferably in a related industry.
• Experience in servicing, troubleshooting and preventive maintenance of machines will be an added advantage. 

Additional skills

• Good technical and problem-solving abilities.
• Customer-focused with good interpersonal skills.
• Good planning, organization and follow-up skills.
• Ability to work under pressure and meet SLA timelines.
• Basic computer and mobile application/CRM skills.
• Willingness to travel and work at different dealer/customer locations.
• Valid driving licence will be an added advantage.

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Job Summary

• The Merchandiser is responsible for generating demand and secondary sales of the company’s Decorative Paints by being stationed at assigned dealer outlets for specific periods. The role involves engaging walk-in customers, building relationships with painters and contractors, scouting nearby sites and projects, generating leads and converting them into business for the dealer.

Role & Responsibilities

• Be stationed at assigned dealer outlets as per the agreed schedule and actively promote company Decorative Paints.
• Interact with walk-in customers, understand their requirements and recommend suitable company products.
• Generate demand and support the dealer in increasing secondary sales and product movement.
• Make daily calls/contacts to painters and contractors in the assigned area to build rapport and promote company products.
• Develop and maintain strong relationships with painters, contractors, applicators and other key influencers.
• Create and manage WhatsApp groups of painters and contractors for regular product communication, updates and engagement.
• Share relevant product information, promotions, offers and company communication through approved WhatsApp groups and other channels.
• Conduct regular visits to nearby construction sites and projects to identify sales opportunities.
• Generate leads from sites, projects, painters, contractors and potential customers and follow up for conversion.
• Convert generated leads into business for the assigned dealer and ensure proper follow-up until sale.
• Support dealers in developing new customers and increasing repeat business.
• Conduct product presentations, demonstrations and product awareness activities when required.
• Ensure company products are properly displayed and adequately promoted at the dealer outlet.
• Maintain regular communication with the dealer and share customer, project and market feedback.
• Monitor competitor products, prices, promotions and activities and share relevant information with the supervisor.
• Maintain accurate records of outlet visits, customer interactions, painter/contractor contacts, site visits, leads and converted business.
• Handle customer enquiries professionally and provide basic product information and support.
• Coordinate with the Sales Representative / Area Sales Manager on leads, projects and business opportunities.
• Prepare daily/weekly activity reports covering outlet engagement, painter/contractor calls, site visits, leads and secondary sales generated.
• Requirements

Academic & Professional Qualifications

• Diploma or Certificate in Sales, Marketing, Business or related field.
• Good communication and interpersonal skills.
• Good selling and customer-handling skills.
• Customer-focused and target-oriented.
• Good follow-up and organizational skills.

Work Experience

• 1–2 years of sales, merchandising or customer-facing experience, preferably in building materials, FMCG or related industry.

Additional Skills

• Good communication and presentation skills.
• Strong relationship-building and lead-generation skills.
• Self-motivated and proactive.
• Ability to work independently at dealer outlets and in the field.
• Good knowledge of the local market and customer requirements.
• Willingness to visit sites and projects in the surrounding area.
• Basic computer/mobile reporting and WhatsApp skills.

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Job Summary

• The Merchandiser is responsible for generating demand and secondary sales of the company’s Decorative Paints by being stationed at assigned dealer outlets for specific periods. The role involves engaging walk-in customers, building relationships with painters and contractors, scouting nearby sites and projects, generating leads and converting them into business for the dealer.

Role & Responsibilities

• Be stationed at assigned dealer outlets as per the agreed schedule and actively promote company Decorative Paints.
• Interact with walk-in customers, understand their requirements and recommend suitable company products.
• Generate demand and support the dealer in increasing secondary sales and product movement.
• Make daily calls/contacts to painters and contractors in the assigned area to build rapport and promote company products.
• Develop and maintain strong relationships with painters, contractors, applicators and other key influencers.
• Create and manage WhatsApp groups of painters and contractors for regular product communication, updates and engagement.
• Share relevant product information, promotions, offers and company communication through approved WhatsApp groups and other channels.
• Conduct regular visits to nearby construction sites and projects to identify sales opportunities.
• Generate leads from sites, projects, painters, contractors and potential customers and follow up for conversion.
• Convert generated leads into business for the assigned dealer and ensure proper follow-up until sale.
• Support dealers in developing new customers and increasing repeat business.
• Conduct product presentations, demonstrations and product awareness activities when required.
• Ensure company products are properly displayed and adequately promoted at the dealer outlet.
• Maintain regular communication with the dealer and share customer, project and market feedback.
• Monitor competitor products, prices, promotions and activities and share relevant information with the supervisor.
• Maintain accurate records of outlet visits, customer interactions, painter/contractor contacts, site visits, leads and converted business.
• Handle customer enquiries professionally and provide basic product information and support.
• Coordinate with the Sales Representative / Area Sales Manager on leads, projects and business opportunities.
• Prepare daily/weekly activity reports covering outlet engagement, painter/contractor calls, site visits, leads and secondary sales generated.
• Requirements

Academic & Professional Qualifications

• Diploma or Certificate in Sales, Marketing, Business or related field.
• Good communication and interpersonal skills.
• Good selling and customer-handling skills.
• Customer-focused and target-oriented.
• Good follow-up and organizational skills.

Work Experience

• 1–2 years of sales, merchandising or customer-facing experience, preferably in building materials, FMCG or related industry.

Additional Skills

• Good communication and presentation skills.
• Strong relationship-building and lead-generation skills.
• Self-motivated and proactive.
• Ability to work independently at dealer outlets and in the field.
• Good knowledge of the local market and customer requirements.
• Willingness to visit sites and projects in the surrounding area.
• Basic computer/mobile reporting and WhatsApp skills.