Vacant Positions at CDL Human Resource

 Purpose

• The Workshop Manager is responsible for planning, coordinating, and supervising all workshop operations related to the preventive and corrective maintenance of the company's fleet of trucks, heavy commercial vehicles, light vehicles, trailers, and related equipment. The role ensures maximum vehicle availability, compliance with safety and regulatory standards, cost-effective maintenance practices, and efficient management of workshop personnel and resources.

Key Responsibilities

Workshop Operations

• Manage the day-to-day operations of the workshop to ensure timely servicing, repairs, and maintenance of all company vehicles.
• Develop and implement preventive maintenance schedules to minimize breakdowns and maximize fleet availability.
• Prioritize repair jobs based on operational requirements and vehicle condition.
• Ensure all maintenance work is completed within agreed timelines and quality standards.
• Conduct regular inspections of vehicles to identify maintenance needs and safety concerns.
• Monitor Fuel dispatch.

Fleet Maintenance

• Oversee maintenance of:
•  Heavy-duty trucks
• Tankers and trailers
• Light commercial vehicles
• Passenger vehicles
• Generators and auxiliary equipment (where applicable)
• Diagnose recurring mechanical issues and implement long-term corrective actions.
• Monitor vehicle performance and maintenance history.

Team Management

• Supervise mechanics, auto electricians, welders, technicians, and workshop support staff.
• Allocate work effectively based on skills and workload.
• Conduct performance evaluations and provide coaching and technical guidance.
• Identify training needs and promote continuous skills development.
• Foster a culture of teamwork, accountability, and continuous improvement.

Inventory & Spare Parts Management

• Manage workshop inventory, spare parts, lubricants, tyres, and tools.
• Maintain optimum stock levels while controlling inventory costs.
• Coordinate with procurement for timely sourcing of genuine spare parts.
• Monitor supplier performance and recommend approved vendors.
• Ensure proper storage and issuance of workshop materials.

Budget & Cost Control

• Prepare and manage the workshop maintenance budget.
• Monitor repair costs and identify opportunities for cost reduction.
• Analyse maintenance expenditure and recommend efficiency improvements.
• Control overtime, fuel usage, and workshop consumables.

Health, Safety & Compliance

• Ensure compliance with occupational health and safety regulations.
• Maintain a clean, safe, and organized workshop environment.
• Ensure proper use of Personal Protective Equipment (PPE).
• Investigate accidents and implement corrective actions.
• Ensure compliance with Kenyan transport, environmental, and workplace safety regulations.

Documentation & Reporting

• Maintain accurate maintenance records for every vehicle.
• Prepare daily, weekly, and monthly workshop performance reports.
• Monitor:
• Vehicle downtime
• Fleet availability
• Maintenance costs
• Fuel efficiency trends
• Breakdown frequency
• Maintain service history and statutory inspection records.

Quality Assurance

• Ensure repairs meet manufacturer specifications and company quality standards.
• Conduct final inspections before releasing vehicles to operations.
• Monitor workmanship and ensure customer (internal department) satisfaction.
• Ensure cleanness of vehicles

Vendor & Contractor Management

• Coordinate with external garages and service providers when required.
• Evaluate contractor performance and ensure work quality.
• Negotiate service contracts and maintenance agreements.

Continuous Improvement

• Implement best practices in fleet maintenance and workshop management.
• Recommend improvements in maintenance processes and equipment.
• Drive initiatives to improve fleet reliability and operational efficiency.

Requirements

Qualifications

• Diploma or Bachelor's Degree in Mechanical Engineering, Automotive Engineering, or a related technical field.
• Professional certifications in automotive or heavy vehicle maintenance are an added advantage.

Experience

• Minimum 10+ years of experience in fleet or heavy vehicle maintenance.
• At least 7+ years in a supervisory or managerial workshop role.
• Experience managing heavy commercial trucks, trailers, and mixed vehicle fleets.
• Experience in the construction, logistics, transport, manufacturing, or industrial sectors is preferred.

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JOB PURPOSE

• The Regional Manager is responsible for driving the commercial success, operational efficiency, and brand integrity of all stores across the two markets. The role oversees the full performance of the region, ensuring alignment to our client Operating Standards across five core pillars: Revenue & Profit, People, Product, Brand Presentation, and Customer Experience. This role also manages external relationships with suppliers, landlords, and partners, and supports country-level marketing and customer engagement efforts. The role is also the primary point of contact for our client Fashion Group’s operations in both Uganda and Rwanda.

MAIN ACCOUNTABILITIES AND ACTIVITIES

Regional revenue & profitability:

• Drive achievement of all country based targets against all retail KPIs including conversion, basket size and MSI.
• Develops and implements sales strategies to achieve revenue targets for the region and the overall region, and implements corrective action to address performance gaps.

Marketing & Partnerships:

• Share local market insights and competitor trends and advise HQ on country-specific opportunities and risks
• Coordinate country-specific marketing campaigns and align these with the overall company marketing strategy. Build relationships with key stakeholders, media, community partners and  local influencers. Ensure execution of regional marketing campaigns and promotions aligned to brand plans.

Stakeholder Management:

• Manage relationships with landlords, local suppliers, logistics providers, and regulators, and also represent our client in key business forums and negotiations in both market

People Management & Leadership:

• Lead, coach, and mentor Store Managers within the region to meet sales and customer experience objectives. Develop staffing plans and allocate resources to ensure optimal operations within the region. Monitor staff performance and provide ongoing feedback, training, and development opportunities. Makes recommendations for recruitment, performance management for all staff within the region.

Product performance:

• Is the key point of contact between the regional stores and HQ. Monitors product performance and stock level and coordinates with the merchandising team to ensure that the assortment balance and stock levels are consistently optimized.
• Escalates all product related issues to the relevant HQ teams and follows up for resolution.

Customer Experience Excellence & VM Standards:

• Drive the customer experience strategy across all stores in the region, ensuring consistent service delivery. Implements and monitors customer feedback systems in line with the group to identify areas for improvement.
• Ensure that region stores maintain Visual Merchandising standards in accordance with Brand and company guidelines.

Stock Control and Asset Management:

• Oversee overall stock movement activities; stock management practices across all regional stores and ensuring that all operating requirements are met.

Regional Operational efficiency:

• Ensure that each store within the region operates in accordance with our client operating standards
• Ensure compliance with operational policies and procedures. Conduct regular store visits to assess operations, merchandising, and staff performance. Implement loss prevention strategies to minimize stock losses and shrinkage.

Reporting & Analysis:

• Track key metrics, and prepare and present monthly performance reports, highlighting achievements, challenges, and action plans. Analyze sales data and customer feedback to inform strategic decision-making.

Requirements

EDUCATION/KNOW-HOW & COMPETENCIES

Education & experience

• Bachelor’s degree in Fashion, Marketing, Business Management or a related field
• 5+ years of leadership experience managing multi-store or multi-country operations with the Fashion Retail Industry.
• Should have cross-border operational experience.
• Organized, strategic, and entrepreneurial in approach
• Demonstrated ability to manage performance across multiple KPIs
• Strong commercial acumen and operational discipline
• Excellent communicator and people leader
• Skilled in stakeholder engagement and market representation
• Experience in fashion retail, brand execution, and visual merchandising
• Fluent in English (French or Swahili a plus); willing to travel frequently

Technical skills/know-how

• Competence in handling retail POS / ERP system
• Proficient in MS Office, especially Excel and PowerPoint.

Behavioral Competencies/Personal characteristics

• Strong leadership and people management skills - able to gain trust, respect and confidence quickly and effectively
• Strategic Thinking & Commercial Acumen
• Analytical & Data-Driven in Decision-Making
• Customer-Centric and pays attention to Detail / Quality Focused
• Adaptable, Resilient and dependable with a high level of maturity and  integrity

Working Conditions:

• Frequent travel between stores within the assigned region
• Weekend and holiday work as required to oversee store operations