Vacant Positions at CDL Human Resource

Job Summary:

• The Response Handler is responsible for actively managing and responding to all inbound client inquiries across multiple marketing channels. The role focuses on first-contact engagement, lead qualification, structured follow-ups, and accurate CRM management to ensure efficient handover to the sales team and high conversion support.

Key Responsibilities:

Inquiry Management

• Actively and promptly respond to all inbound inquiries across all marketing channels including WhatsApp, website forms, social media platforms, and email.
• Ensure professional, consistent, and brand-aligned communication.

Lead Qualification

• Qualify all inbound leads before assigning them to the sales team.
• Filter out unqualified leads to improve sales efficiency.

Lead Nurturing & Follow-Ups

• Send structured and timely follow-up messages to unresponsive and warm leads.
• Maintain regular engagement to nurture leads until conversion or disqualification.

CRM Management

• Upload all qualified leads into the CRM system in a timely and accurate manner.
• Maintain complete and updated lead records and statuses.

 Post-Handover Follow-Ups & Reporting

• Follow up on leads handed over to the sales team to track response and engagement.
• Collect and report data on response rates, follow-up effectiveness, and lead quality.

 Key Skills & Competencies:

• Strong written and verbal communication skills
• Attention to detail and accuracy
• Ability to manage multiple communication channels
• Basic understanding of sales funnels and CRM systems
• Proactive, professional, and client-focused mindset

 Performance Metrics (KPIs):

• Response time to inquiries
• Lead qualification accuracy
• CRM data completeness
• Follow-up consistency
• Lead response and engagement rates

Requirements

• Strong written and verbal communication skills
• Attention to detail and accuracy
• Ability to manage multiple communication channels
• Basic understanding of sales funnels and CRM systems
• Proactive, professional, and client-focused mindset

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Job Summary

• The role is responsible for driving B2B sales in the bespoke office furniture industry by identifying and acquiring new clients, presenting tailored solutions, and closing high-value deals. Ideal candidates are resilient, ambitious, self-driven sales professionals with a hunter mindset, a proven track record of exceeding targets, and strong relationship management skills.

Key Responsibilities

• Identify and pursue new B2B sales opportunities through cold calling, networking, client visits, and corporate pitches.
• Conduct engaging product presentations and demonstrations tailored to client needs.
• Negotiate contracts and close deals, ensuring profitability and long-term client value.
• Build and maintain strong client relationships, offering post-sale support and ensuring client satisfaction.
• Accurately prepare sales reports, forecasts, and order documentation.
• Keep abreast of market trends, competitor offerings, and emerging opportunities.
• Continuously participate in sales training and professional development to sharpen skills.

Requirements

Qualifications & Requirements

• Diploma/Degree in Sales & Marketing or a related field.
• 3–5 years of Field B2B sales experience.
• KCSE mean grade of B (plain) and above.
• Demonstrated track record of meeting and exceeding sales targets.
• Experience in account opening, corporate sales, and product presentations.
• Hunger to succeed, ability to “open closed doors,” and ambition to grow within the role.

Key Skills & Competencies

• Strong communication, presentation, and negotiation skills.
• Ability to open new accounts and penetrate difficult markets (“door opener”).
• Proven sales strategy, planning, and execution capabilities.
• Resilient, agile, ambitious, and self-driven with a hunter mindset (not just a gatherer).
• High emotional intelligence and relationship management ability.
• Proficiency in CRM systems and digital sales tools.
• Excellent problem-solving and time management skills.

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JOB PURPOSE :

• Responsible for determining competitive pricing strategies to gain market share and achieve revenue goals, analyze data from multiple sources, develop complex pricing models, and collaborate with commercial team to develop sales strategies, analyze competitor pricing, set competitive prices to gain market share and achieve revenue goals, analyze customer data, prepare market share and revenue forecast as well as compare the outcome of different pricing strategies.

KEY DUTIES AND RESPONSIBILITIES

• Receipting and evaluating enquiries from internal and external customers.
• Liaise with service providers concerning all pricing enquiries.
• Source and negotiate rates from different service providers.
• Prepare quotations for customers within the stipulated and agreed timelines.
• Review new enquiries for potential business opportunities.
• Follow - up on all the quotations we offer to our customers.
• Maintain the quotation templates for record.
• Record keeping - update quotation register with all feedback we get from our customers to help us improve our services.
• Develop and implement appropriate tactics for the pricing area to achieve agreed target and objectives.
• Analyze and report on quote status and current rate trends.
• Assess data from a variety of sources to gain insights into pricing strategies and market trends.
• Analyze competitor pricing and market trends to increase market share and profitability.
• Track customer engagement to develop effective pricing strategies for products and offerings.
• Apply statistical modeling methods to determine the potential impact of pricing strategies on profitability.
• Recommend pricing strategies that align closely with market trends and identify new market segments.
• Collaborate with commercial and operations team on developing and implementing competitive pricing strategies.
• Develop dynamic pricing tools to effectively respond to changing market needs and trends.
• Ensure that prices and specific programs conform to the organization’s pricing strategy.
• Document and maintain pricing processes.
• Review and administer price deviations and exceptions.
• Guarantee the accuracy of pricing data and ensure precise communication to customers.
• Work with relevant stakeholders to resolve cost errors.
• Effect promotional pricing in designated product categories and territories.
• Responsible for analyzing and reporting on margin and market pricing to identify and capitalize on opportunities.
• Undertake ad-hoc pricing analysis as required by superiors.
• Flag expiring rate agreements and contracts and disseminate such information to relevant parties.
• Any other duties may be assigned from time to time.

Requirements

QUALIFICATIONS AND REQUIREMENTS

• 2- 3 years’ experience in a similar role.
• Bachelor’s degree in supply chain management/ mathematics/ Statistics/ Finance/ Economics, or in a related field.
• Proficiency in business intelligence (BI) software will be an added advantage.
• In-depth knowledge of statistical methods and data analysis.
• Knowledge in ERP systems

COMPETENCIES

• Good analytical skills
• Prioritization
• ERP knowledge
• Problem solving skills
• Team player
• Excellent written and oral communication
• Excellent Ms- Office proficiency/ Advanced Excel including pivot tables
• Excellent organizational skills
• Attention/Keen to details
• Excellent interpersonal skills
• Time management skills
• Strong project management skills and ability to work with multiple bids / RFQs
• Ability to meet deadlines and work under pressure
• Integrity