Vacant Positions at Human Capital Outsourcing Limited

Responsibilities

• Identify and develop new customers within Nairobi and upcountry markets.
• Conduct regular field visits to prospective and existing customers.
• Promote and sell the company's stationery products.
• Develop and maintain strong relationships with customers.
• Identify new business opportunities and convert prospects into customers.
• Meet and exceed assigned monthly and quarterly sales targets.
• Prepare quotations and follow up on enquiries, quotations and orders.
• Visit schools, offices, businesses, institutions, retailers, wholesalers and other potential customers.
• Develop new territories and expand the company's customer base.
• Monitor competitor activities, market trends and customer preferences.
• Maintain accurate records of customer visits, leads, orders and sales.
• Follow up on outstanding customer payments where applicable.
• Submit regular sales and market reports to management.
• Represent the company professionally when dealing with customers.
• Travel to upcountry markets as required to generate and grow business.
• Work closely with the warehouse and operations teams to ensure customer orders are fulfilled.
• Participate in exhibitions, trade fairs and other business development activities.
• Perform any other duties assigned by management.

Skills & Requirements

• Certificate or Diploma in Sales, Marketing, Business Administration, Commerce or a related field
• At least 2 years' experience in sales, preferably in stationery, office supplies, printing, wholesale, distribution, FMCG or a related industry.
• Proven track record of achieving sales targets.
• Experience in field sales and customer acquisition.
• Experience dealing with corporate, institutional, wholesale or retail customers is an added advantage.
• Must be willing to travel extensively within Nairobi and upcountry.
• A valid driving licence is an added advantage.
• Excellent communication and interpersonal skills.
• Strong selling and negotiation skills.
• Excellent customer acquisition and relationship-building abilities.
• Confident and persuasive personality.
• Strong networking skills.
• Target-driven and results-oriented.
• Excellent follow-up skills.
• Self-driven and able to work with minimal supervision.
• Good knowledge of Nairobi and upcountry markets.
• Strong planning and route-management skills.
• Resilient and able to handle rejection.
• Good reporting and record-keeping skills.
• High level of integrity and professionalism.
• Willingness to travel extensively.

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Responsibilities

• Receive and process cash, M-Pesa, card and other approved customer payments.
• Issue accurate receipts for all transactions.
• Maintain proper custody of cash and ensure that cash is not left unattended.
• Verify all cash received and provide correct change to customers.
• Ensure that all payments are accurately entered into the Point-of-Sale (POS) system or approved sales recording system.
• Identify and report counterfeit, suspicious or irregular payments.
• Accurately capture customer orders and ensure that the correct items and quantities are entered into the system.
• Confirm prices before processing transactions.
• Ensure that cancelled, voided or amended transactions are properly authorized and documented.
• Maintain proper control of duplicate, cancelled and amended receipts.
• Reconcile cash, M-Pesa, card and other payment collections against system records at the end of each shift.
• Immediately report shortages, overages, discrepancies or unexplained transactions to management.
• Prepare and submit required cashiering reports and handover records.
• Ensure that all sales transactions are accounted for before closing the shift.
• Follow all hotel procedures relating to cash handling and sales transactions.
• Never process unauthorized discounts, refunds, voids or complimentary items.
• Ensure that personal transactions are not mixed with hotel collections.
• Maintain confidentiality of hotel financial and customer information.
• Immediately escalate suspected fraud, theft, collusion or deliberate manipulation of transactions.

Skills & Requirements

• Certificate/Diploma in Accounting, Finance, or related field.
• At least CPA III
• Previous cashiering experience, preferably in a hotel, restaurant or high-volume food service environment.
• Experience using POS systems is an advantage.
• Strong numerical and record-keeping skills.
• Strong personality and integrity.
• High level of honesty and accountability.
• Accuracy and attention to detail.
• Ability to remain calm and firm under pressure.
• Ability to follow procedures without being easily influenced.
• Good numerical and analytical skills.
• Reliability and punctuality.
• Professional customer service skills.
• Ability to work effectively in a busy hotel environment

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Responsibilities

• Receive and review all food receipts/orders presented to the kitchen.
• Confirm that the receipt is genuine, valid and properly authorized through the approved system.
• Verify the items and quantities ordered before food is released.
• Ensure that kitchen staff prepare food only against valid orders.
• Confirm that modifications, cancellations or special requests have proper authorization.
• Act as the final control point before food leaves the kitchen.
• Dispatch food strictly according to the receipt/order.
• Verify that the correct food items and quantities are being issued.
• Ensure that no unauthorized, unrecorded or undocumented food leaves the kitchen.
• Match completed food orders against the relevant receipt before handing them over to the waiter, customer or designated service point.
• Ensure that partially fulfilled orders are clearly tracked and followed up.
• Maintain strict control over food leaving the kitchen.
• Be alert to possible errors, unauthorized requests, duplicate orders, fake receipts, verbal orders or attempts to obtain food without payment documentation.
• Immediately challenge any order that does not meet the hotel's established procedures.
• Report suspicious transactions, unexplained food shortages, wastage or irregular requests to the supervisor.
• Prevent food from being released simply because an employee, waiter, customer or other person requests it verbally.
• Maintain clear communication with the cashier, kitchen team, waiters and supervisors.
• Resolve discrepancies between the receipt and the food requested before dispatch.
• Do not accept pressure from waiters, kitchen staff, customers or other employees to bypass established controls.
• Escalate unresolved discrepancies to the appropriate supervisor or management.
• Maintain proper custody and organization of kitchen receipts/orders.
• Ensure receipts are not lost, altered, duplicated or deliberately removed from the control process.
• Maintain records of dispatched, pending, cancelled and returned orders where required.
• Account for all receipts received during the shift.
• Ensure that cancelled or returned food orders are handled according to hotel procedure.
• The correct food item has been prepared.
• The quantity corresponds with the receipt.
• The order is complete.
• The food is appropriately presented for service.
• Any special instructions appearing on the order have been observed.

Skills & Requirements

• KCSE or equivalent qualification.
• Certificate/Diploma in Hospitality, Food & Beverage, Catering, Business or related field is an added advantage.
• Previous experience in a hotel, restaurant, kitchen, food service or dispatch environment.
• Experience handling POS receipts/orders is an advantage.
• Basic numerical and record-keeping skills.
• Good communication and coordination skills.
• Firm and assertive.
• Tough-minded and disciplined.
• Sober and level-headed.
• Not easily swayed or intimidated.
• Willing to say NO when procedures are being bypassed.
• Able to challenge colleagues respectfully but firmly.
• Highly observant and alert to irregularities.