Vacant Positions at Q-Sourcing Servtec Group

Job Purpose

• The Transport Payment Processing Officer is responsible for managing and verifying transport documentation required for hauler payments. This role ensures accuracy and completeness of transport billing documentation by verifying Proof of Delivery (POD) documents, validates proforma invoice information, and supports the payment processing workflow by maintaining proper documentation and reporting.

Key Responsibilities

• Receive and review Hauler copy Proof of Delivery (POD) documents submitted by transporters for billing purposes.
• Confirm the completeness of POD documentation against the logistics copy tracker provided by the Archives team.
• Verify that the Proforma Invoice (PFI) details correspond accurately with the attached Hauler PODs.
• Check that all required Customers, KBL, and warehouse stamps are properly appended on the POD documents.
• Stamp and confirm verified PODs for onward submission to the payment processing team.
• Update and maintain verified PFI reports in the designated payment processing template.
• Prepare and share a list of outstanding or pending PODs that have not yet been invoiced.

Key Performance Indicators (KPIs)

• Accuracy of document verification.
• Timeliness of POD verification and submission for payment processing.
• Completeness of documentation before payment authorization.
• Effective tracking and reporting of outstanding PODs.

Required Skills and Competencies

• Strong attention to detail and document verification skills.
• Good record-keeping and reporting ability.
• Basic proficiency in Microsoft Excel and document management systems.
• Ability to follow compliance procedures and verification controls.
• Good communication and coordination skills with logistics, archives, and finance teams.

Minimum Academic Qualifications

• Diploma or Degree in Logistics, Supply Chain Management, Accounting, or Business Administration (or equivalent experience).
• Experience in transport operations, logistics documentation, or invoice verification is an added advantage.

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Job Summary

• The Marketing Manager will lead execution of marketing and brand strategies across the client’s entities to drive revenue, market share, and profitability. The role translates strategy into effective consumer, digital, and trade marketing initiatives while ensuring strong in-market execution. Working closely with Sales and cross-functional teams, the role oversees end-to-end campaign delivery, budget management, and brand consistency, while providing leadership to the Marketing team.

DUTIES & RESPONSIBILITIES:

Marketing & Brand Execution Leadership

• Translate brand and business strategies into clear, actionable marketing plans and ensure flawless execution across all consumer, trade, and digital touchpoints.
• Lead end-to-end delivery of integrated marketing campaigns, brand activations, and promotional programs across assigned categories.
• Ensure strong and consistent brand positioning, messaging, and visual identity across all channels and markets.
• Provide oversight and direction to the marketing team to ensure alignment and execution excellence at brand level.
• Co-lead the innovation and renovation strategy and funnel through market insights

Consumer & Market Activation

• Lead the design and execution of consumer engagement strategies to drive brand awareness, penetration, and loyalty.
• Oversee below-the-line (BTL), experiential marketing, and field activation programs to ensure strong market impact.
• Use consumer insights and market feedback to continuously refine activation strategies and improve effectiveness.

Digital & Media Execution

• Drive execution of digital marketing strategies across social media, digital platforms, influencer ecosystems, and e commerce channels.
• Ensure effective media planning, buying efficiency, and strong ROI on all digital and ATL campaigns.
• Manage external agencies to deliver high-impact, measurable, and data-driven digital campaigns aligned to brand objectives.

 Trade Marketing & Sales Alignment

• Ensure tight alignment between marketing and sales teams to deliver strong in-market execution and commercial outcomes.
• Lead the development and execution of trade marketing strategies including promotions, visibility, merchandising, and point-of-sale excellence.
• Support Sales teams in achieving distribution, volume, and revenue targets through impactful trade-driven initiatives.

Budget & Performance Management

• Manage marketing budgets across brands and categories, ensuring optimal allocation, discipline, and cost efficiency.
• Track and evaluate return on investment (ROI) for all marketing activities and recommend optimization actions.
• Deliver regular performance reporting on brand health, campaign effectiveness, and spend efficiency.

Market Intelligence, Insights & Innovation

• Monitor market trends, competitor activity, and consumer behavior to identify opportunities and threats.
• Leverage research, data analytics, and field intelligence to inform marketing strategy and execution decisions, including innovation and renovation of products and brands.
• Champion a data-driven culture within the marketing function to improve speed and quality of decisions.

Team Leadership & Capability Building

• Provide strong leadership and direction to the Brand Manager, Consumer Activation Lead, Digital Execution Lead, and Trade Marketing Manager.
• Drive performance management, coaching, and capability development to build a high-performing marketing team.
• Foster a culture of accountability, agility, creativity, and execution excellence.

Cross-Functional and External Collaboration

• Partner closely with Sales to ensure strong commercial alignment and effective market execution.
• Collaborate with Production to ensure product availability, quality, and timely launches. Work with Finance to ensure budget control, profitability tracking, and commercial discipline.
• Engage Procurement to ensure timely sourcing and delivery of marketing materials and services. Ensure seamless coordination across functions for timely and effective execution of campaigns and innovations.
• Partner, guide and manage external agencies, media houses and other stakeholders to ensure effective and optimum output

KNOWLEDGE, SKILLS, AND EXPERIENCE:

• Bachelor’s degree in marketing, Business Administration, Commerce, or a related field from a recognized institution.
• Professional certification in marketing or related fields is an added advantage, including but not limited to: CIM (Chartered Institute of Marketing), Marketing Society of Kenya (MSK) programs, digital marketing certifications, or other recognized professional marketing qualifications
• Minimum 5–7 years’ experience in FMCG marketing, preferably within a fast-paced, multi-brand environment
• Proven track record in brand management, marketing execution, and end-to-end campaign delivery
• Demonstrated success in leading integrated marketing campaigns across consumer, trade, and digital platforms
• Strong experience in managing cross-functional teams and external agency partners
• Exposure to both strategic planning and hands-on execution in-market

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Job Summary

• The Factory/Operations Manager will lead and oversee end-to-end factory operations across production, engineering, and warehousing to ensure efficient, cost-effective, and high-quality manufacturing of stationery products. The role is responsible for translating business plans into operational execution by optimizing processes, improving productivity, ensuring equipment reliability, and maintaining inventory accuracy. Working closely with Sales, Procurement, and Finance, the role ensures timely production, optimal stock levels, and continuous improvement of operational performance while building a disciplined, high-performing factory team.

DUTIES & RESPONSIBILITIES:

Production & Manufacturing Leadership

• Lead production planning and execution to meet volume, quality, and cost targets.
• Ensure optimal utilization of manpower, machinery, and materials.
• Drive adherence to production schedules aligned to sales forecasts.
• Implement lean manufacturing and continuous improvement initiatives.

Engineering & Maintenance Management

• Oversee preventive and corrective maintenance programs.
• Ensure high equipment reliability and minimal downtime.
• Drive continuous improvement in plant efficiency and energy usage.
• Lead capex planning and implementation of plant upgrades.

Inventory & Warehouse Management

• Ensure accurate inventory control for raw materials, WIP, and finished goods.
• Oversee warehousing operations including storage, handling, and dispatch.
• Maintain optimal stock levels aligned to production and sales needs.
• Implement systems to minimize losses, expiries, and stock variances.

Supply Chain & Cross-Functional Alignment

• Collaborate with Procurement for timely availability of raw materials.
• Align with Sales on demand forecasts and production planning.
• Work with Finance on cost control, budgeting, and reporting
• Support new product development through efficient plant readiness.

Cost & Operational Efficiency Management

• Drive cost optimization across production, utilities, and logistics.
• Monitor and control manufacturing costs vs. budget.
• Identify and implement efficiency improvement initiatives.

Quality, Safety & Compliance

• Ensure adherence to product quality standards and specifications.
• Implement and enforce health, safety, and environmental (HSE) standards.
• Maintain compliance with regulatory and internal policies.

Team Leadership & Capability Building

• Lead and develop Production Manager, Inventory Manager, and Plant Engineer.
• Drive performance management, accountability, and discipline across the factory.
• Build technical and leadership capability within the operations team.

 Continuous Improvement & Systems Development

• Champion a culture of continuous improvement and problem-solving.
• Establish structured methodologies (Lean, Kaizen and Root Cause Analysis).
• Improve operational reporting, data accuracy, and decision-making systems.

KNOWLEDGE, SKILLS, AND EXPERIENCE:

• Bachelor’s degree in engineering, Operations Management, Industrial Chemistry, or related field
• Professional certifications in Operations, Supply Chain, or Manufacturing (e.g., Lean Six Sigma, Kaizen, e.t.c) are an added advantage
• Minimum 7–10 years’ experience in manufacturing operations within FMCG, Stationery, packaging or other high-volume production environments.
• Proven experience managing production, engineering, and warehouse functions
• Strong track record in improving efficiency, reducing costs, and leading teams
• Experience in fast-paced, high-volume manufacturing environments

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Job Summary

• The Supermarket Merchandiser will be responsible for collecting light household items from the warehouse, delivering them to assigned supermarket branches, merchandising the products on shelves, and ensuring displays are clean, well-arranged, and fully stocked. The role also involves building good relationships with supermarket managers, promoting products, and communicating orders and stock needs.

Key Responsibilities

• Collect light household products from the warehouse and deliver them to assigned supermarket branches.
• Arrange products neatly on shelves according to company merchandising standards.
• Ensure all products are clean, well-labelled, and attractively displayed at all times.
• Monitor stock levels on shelves and identify fast-moving items.
• Liaise with supermarket branch managers and supervisors to receive new orders.
• Actively push and promote products to increase shelf visibility and sales.
• Ensure correct product rotation (FIFO) and remove damaged or expired items if applicable.
• Maintain good working relationships with supermarket staff.
• Provide regular feedback on customer preferences, competitor activity, and market trends.
• Ensure timely reporting of deliveries, orders, and merchandising activities.

Qualifications & Experience

• Minimum of 2 years’ experience in merchandising, sales, or a similar retail distribution role.
• Experience working with supermarkets or retail chains is an added advantage.
• Basic understanding of merchandising principles and stock management.

Skills & Competencies

• Good interpersonal and communication skills.
• Strong ability to push products and influence purchasing decisions.
• Organized, neat, and detail-oriented.
• Physically fit and able to handle light household items.
• Ability to work independently with minimal supervision.
• Honest, reliable, and time-conscious.

Key Attributes

• Presentable and professional demeanour.
• Customer-focused and proactive attitude.
• Willingness to travel between warehouse and different supermarket branches.